Susan Stanford
Jul 2026
Extremely nice facility and the staff is phenomena. Always smells great, clean, and I feel welcomed the second I walk in the door.
Heritage Gardens Rehabilitation & Healthcare
2135 N Denton Dr
4(106 ratings)· Carrollton average: 4.4
1 / 5Quick Facts
- Medicare rating
- 1 of 5
- Ownership
- For profit, Individual
- Certified beds
- 150
CMS Care Compare
What Families Think
Reviews for Heritage Gardens are sharply divided: many families praise the friendly, attentive staff, clean facility, and strong therapy team that helped loved ones regain strength, while a notable number of reviewers describe serious lapses in supervision, hygiene, and communication that led to falls, injuries, or unsafe conditions. Google reviewers frequently mention the pleasant atmosphere and caring front-line staff, but the recurring pattern of neglect complaints is a meaningful counterpoint families should weigh carefully.
The Good
- Staff frequently described as warm and attentive
- Facility often noted as clean and fresh-smelling
- Therapy team praised for skill and dedication
- Families report noticeable improvement in mobility
- Long-tenured staff, some with 30+ years there
The Bad
- Several reports of falls due to inadequate supervision
- Multiple accounts of neglect, bed sores, or over-sedation
- One report of a nurse misrepresenting her credentials
- One report of slow call-button response and inconsistent care
AI-generated from reviews and community data.
About Heritage Gardens Rehabilitation & Healthcare
Heritage Gardens Rehabilitation and Healthcare is a nursing home and rehabilitation facility located in Carrollton, Texas. The community offers custom therapy programs designed to meet each patient's unique needs, combining high-tech tools with hands-on therapeutic approaches.
Therapists apply current research and best practices to help residents improve their quality of life, working collaboratively with each patient, their family, and their healthcare provider to develop an individualized care and treatment plan.
Beyond clinical care, the community offers activities and excursions intended to keep guests engaged, and emphasizes maintaining a clean, comfortable environment for residents throughout their stay.
Staff describe their approach as centered on creating a sense of community, with an emphasis on compassionate, exceptional service aimed at making a positive difference in the lives of the residents they serve.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4overall · 106 ratings combined
4★ on Google (106)
Alton Taylor
Jul 2026
I’ve had a really positive impression of Heritage Gardens. The staff is genuinely caring and attentive, and the overall environment feels warm and welcoming. It’s clear they put effort into making residents feel comfortable and well taken care of.
Davis Allen
Jul 2026
Great team of therapists and nursing team. I will continue to recommend Heritage Gardens to anyone who is looking for a place for their loved ones to rehab.
Nimet Mawji
Jul 2026
My mother stayed there for a little over 2 years. The facility is now clean at all. We found bugs in the night stand and roaches and no one did anything about it. They kept my mother sedated and never woke her up for meal times. We requested diaper changes every time we went to see her. And she was always fast asleep. Towards the end of her life I advised them not to keep her sedated so she could eat and be awake when we visited her. By then her appetite was not great as she was not getting any food or water. We reported 2 large boils / bed soars on the bottom of her heals. She was in pain but could not tell us where . The nurses that gave her a bath did not see that and she always wore the same socks . After we reported that they dressed the golf size soars. We bought her 3 new cotton nighties and those were taken from her room. We bought a padding for her bed and that was gone too. My mother was not treated well at all n very dad and disappointing. I would not recommend that place to anyone. Patients are not treated well at all. Sad very sad and not she is no longer with us. It's a shame and very 😔 😟
Kalob Valle
Jun 2026
This facility is filled with passionate and caring individuals who create an excellent patient experience. I would highly recommend that anyone seeking out a nursing home that they stop by and truly consider Heritage Gardens.
Frequently Asked Questions
What types of care does Heritage Gardens Rehabilitation & Healthcare offer?
Heritage Gardens Rehabilitation & Healthcare offers Skilled Nursing / Long Term Care.
Where is Heritage Gardens Rehabilitation & Healthcare located?
Heritage Gardens Rehabilitation & Healthcare is located at 2135 N Denton Dr in Carrollton, Texas.
What do families say about Heritage Gardens Rehabilitation & Healthcare?
Reviews for Heritage Gardens are sharply divided: many families praise the friendly, attentive staff, clean facility, and strong therapy team that helped loved ones regain strength, while a notable number of reviewers describe serious lapses in supervision, hygiene, and communication that led to falls, injuries, or unsafe conditions. Google reviewers frequently mention the pleasant atmosphere and caring front-line staff, but the recurring pattern of neglect complaints is a meaningful counterpoint families should weigh carefully.
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