Robert Maphis
Jul 2026
Great place for people to recover from surgery
4.1(326 ratings)· Plano average: 4.4
Part of Cantex Continuing Care Network · 39 communities · 4.3★ average
1 / 5CMS Care Compare
Families of residents at Carrara frequently praise the nursing and therapy staff by name, describing successful rehabilitation outcomes and a caring, friendly atmosphere. However, several reviewers flagged inconsistent food quality and slow responses to call lights, especially overnight, and one family reported a serious incident of discrimination by staff.
AI-generated from reviews and community data.
Carrara is a senior living community in Plano, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 326 reviews.
Carrara is a skilled nursing facility and rehabilitation center in Plano, Texas, with 112 beds staffed by clinical professionals experienced in resident care. The facility employs a patient-centered approach centered on personalized plans of care that prioritize recovery while supporting the comfort, dignity, and well-being of those served.
The community offers around-the-clock clinical support and a comprehensive rehabilitation program. Services include an Activities of Daily Living (ADL) suite designed to restore functional independence and assist with discharge planning for residents transitioning home.
Carrara provides access to nearby hospitals and restaurants, supporting residents' connections to the broader Plano community.
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Help Me Choose4.1overall · 326 ratings combined
4.1★ on Google (326)
Robert Maphis
Jul 2026
Great place for people to recover from surgery
amy catlin
Jul 2026
I would not recommend Carrara Skilled Nursing Center to anyone. My aunt is currently a patient there, and our experience has been extremely disappointing.<br><br>Communication has been virtually nonexistent. It is incredibly difficult to get anyone on the phone, and when we do, we struggle to get clear answers or updates about her care. She has also gone without receiving regular baths, which is unacceptable for any patient and raises serious concerns about the quality of care being provided.<br><br>As someone who works in healthcare, I understand that facilities can be busy, but there is no excuse for neglecting basic patient care and failing to communicate with families. Every patient deserves dignity, cleanliness, and compassionate, attentive care.<br><br>Please think carefully before placing a loved one at this facility. Based on our experience, I cannot recommend Carrara Skilled Nursing Center.
Linda Tyer
Jun 2026
Care was good except at night when call lights were often ignored for long periods of time. Food was substandard. Therapy was fair but understaffed. For the most part staff was friendly and respectful with a few snarky individuals. Supervisors had to be requested several times to get good treatment.
Deb_Is_Goth
May 2026
I have been to many facilities for physical & occupational therapy this has to be the best one I’ve been in the call light is answered in reasonable amount of time, the staff is awesome, from cleaning, cna’s, doctors, therapy, they are friendly, and caring. I want to especially give a recognition to a cna named Samantha, she is superwoman going room to room to check on call lights, she is staying busy giving excellent patient care, that any one can have, Samantha is one of a kind. A total gem, she’s sweet and caring of all patients Carrara is lucky to have a cna like Samantha.
Lynda Isles
May 2026
My stay here has been wonderful and I love how everyone works together as a team! Very friendly and communicative
12 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 7, 2026
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2026
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2025
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 23, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 23, 2025
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 5, 2025
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 2, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 28, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 27, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 27, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 3, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 16, 2024
Conduct risk assessment and an All-Hazards approach.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 16, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2024
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 2, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 23, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 23, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 23, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 5, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 5, 2023
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Carrara offers Skilled Nursing / Long Term Care.
Carrara is located at 4501 Tradition Trail in Plano, Texas.
Families of residents at Carrara frequently praise the nursing and therapy staff by name, describing successful rehabilitation outcomes and a caring, friendly atmosphere. However, several reviewers flagged inconsistent food quality and slow responses to call lights, especially overnight, and one family reported a serious incident of discrimination by staff.
Carrara had 12 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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