Deborah Evetts
Jul 2026
Love one was there for a short stay for rehabilitation. They are supposed to oversee a shower 3 times a week as he had an injury that affected balance. We had to keep asking for that shower. He went 4 days without.
The Belmont at Twin Creeks
999 Raintree Circle3.8(229 ratings)· Allen average: 4.3
Part of Cantex Continuing Care Network · 39 communities · 4.3★ average
1 / 5Quick Facts
- Total units
- 112
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 112
- Inspections
- View history (31 citations)
- Facility size
- 112 licensed skilled nursing beds
- Care focus
- Both short-term rehab and long-term nursing stays
- Operator
- Part of the Cantex Continuing Care Network
CMS Care Compare
What Families Think
Reviews of The Belmont at Twin Creeks are mixed, with several families praising the rehab therapy team and individual staff members by name, while others report serious concerns about communication, cleanliness, and follow-through on care needs. One reviewer noted that newer administrative leadership has improved communication and responsiveness compared to past experiences.
The Good
- Therapy team praised as skilled and attentive
- Multiple staff members named and commended by families
- Front desk staff described as warm and professional
- New leadership credited with improving communication
The Bad
- One report of inconsistent staff communication and poor follow-up
- One report of building needing renovation and unpleasant odor
- Some reviewers mention rude or inattentive staff members
AI-generated from reviews and community data.
The Belmont at Twin Creeks is a senior living community in Allen, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.8 out of 5 across 229 reviews.
About The Belmont at Twin Creeks
The Belmont at Twin Creeks is a skilled nursing facility in Allen, Texas, offering 112 beds with around-the-clock medical support and comprehensive rehabilitation programs for both short and longer stays.
The community features courtyard patios, neighborhood cafes, and inviting outdoor spaces designed to support residents' physical, emotional, and social well-being. The facility emphasizes care for the whole person while maintaining personal dignity as a core value.
Types of Care at The Belmont at Twin Creeks
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Belmont at Twin Creeks
3.8overall · 229 ratings combined
3.8★ on Google (229)
Natalee Alvarado
Jun 2026
I recommend this place for sure! We sent my mom here to do some rehab after receiving surgery on her left foot and they’ve been great with her. There were some that didn’t exactly do their job correctly and were a bit rude. BUT 4 amazing workers made up for it. Lesly the CNA, George and Grace physical therapist, and James the driver were absolutely amazing and great to my mother.
Lucy Li
May 2026
My dad has been at The Belmont at Twin Creeks for the past 2 weeks, and we are very grateful for the care he has received from everyone there, especially Lesly Brou and Bernadette AOR. Lesly is kind, patient, attentive, and always makes sure my dad is comfortable and cared for. Bernadette is incredibly caring and detail-oriented. She carefully manages my dad’s medications, closely monitors his blood pressure, and always takes the time to make sure everything is handled properly. They both truly go above and beyond in caring for my dad, and their compassion and dedication have brought great comfort to our family during a difficult time. Thank you both for everything you do!
ikb
May 2026
My dad was admitted here I regret I brought him here as my brother saw 2 rats dancing in the facility.<br>the email you wrote to my response to reply is invalid
Jill Wiser
May 2026
We had a very concerning experience at The Belmont at Twin Creeks. Communication with staff was inconsistent, and follow-up on important care needs was lacking. The building also appeared to be in need of renovation, and there were noticeable cleanliness issues, including an unpleasant odor. Based on our experience, we were not confident in the level of attention and care provided. In our case, we had to be very proactive to ensure basic needs were met, which was extremely stressful given the circumstances. I would encourage families considering this facility to ask detailed questions and closely monitor care.
Government Inspection History
12 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 30, 2026Health Complaint3 citations
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 13, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 13, 2026
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 13, 2026
Apr 21, 2026Health Complaint3 citations
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 20, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 20, 2026
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2026
May 22, 2025Fire Safety StandardHealth ComplaintHealth Standard6 citations
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2025
Jan 30, 2025Health Complaint3 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024
Provide or obtain dental services for each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 31, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2025
Aug 23, 2024Health Complaint1 citation
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 24, 2024
Jul 6, 2024Health Complaint1 citation
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 22, 2024
Apr 13, 2024Health Complaint2 citations
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2024
Mar 22, 2024Fire Safety StandardHealth ComplaintHealth Standard11 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 23, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 23, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 23, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Feb 14, 2024Infection ControlNo citations
Dec 14, 2023Infection ControlNo citations
Aug 28, 2023Infection ControlNo citations
Feb 7, 2023Fire Safety StandardHealth Standard1 citation
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Belmont at Twin Creeks offer?
The Belmont at Twin Creeks offers Skilled Nursing / Long Term Care.
Where is The Belmont at Twin Creeks located?
The Belmont at Twin Creeks is located at 999 Raintree Circle in Allen, Texas.
What do families say about The Belmont at Twin Creeks?
Reviews of The Belmont at Twin Creeks are mixed, with several families praising the rehab therapy team and individual staff members by name, while others report serious concerns about communication, cleanliness, and follow-through on care needs. One reviewer noted that newer administrative leadership has improved communication and responsiveness compared to past experiences.
How did The Belmont at Twin Creeks do on recent health and safety inspections?
The Belmont at Twin Creeks had 12 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Belmont at Twin Creeks?
Submit the Request Information form on this page to connect with The Belmont at Twin Creeks and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Belmont at Twin Creeks? Claim this listing to update photos, pricing, and details. It's free.
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