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Prairie Estates

1350 Main St

4.3(301 ratings)· Frisco average: 4.5

Part of Cantex Continuing Care Network · 39 communities · 4.3★ average

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Prairie Estates, photo 11 / 5

Quick Facts

Total units
180
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
180
Inspections
View history (37 citations)
Room type
Private rooms available, including Medicaid beds
Stay length
Offers both short-term rehab and long-term care
Discharge support
ADL suite focused on restoring independence for home discharge
Operator
Part of the Cantex Continuing Care Network

What Families Think

Reviews of Prairie Estates are sharply split: some families praise attentive nursing staff and helpful administration for long-term care, while multiple recent reviewers describe serious neglect, slow response to call lights, and unsanitary conditions, particularly for short-term rehab and respite stays. The facility offers private Medicaid-covered rooms, which several reviewers noted as uncommon and valuable.

The Good

  • Private Medicaid-covered rooms available
  • Kind, attentive nurses and CNAs on some floors
  • Responsive administration to family questions
  • Onsite doctors available for residents
  • Quick issue resolution when housekeeping concerns raised

The Bad

  • Multiple reports of neglect: soiled clothing, ignored wound care
  • Several reviewers describe slow or ignored call light response
  • One report of unsanitary conditions including odors and uncleaned messes
  • One reviewer said rehab therapy time was minimal (about 20 min/day)

AI-generated from reviews and community data.

Prairie Estates is a senior living community in Frisco, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.3 out of 5 across 301 reviews.

About Prairie Estates

Prairie Estates is a 180-bed skilled nursing facility located near Frisco Lakes and downtown Frisco, Texas, providing 24-hour care with private rooms available for both short- and long-term residents.

The community offers an Activities of Daily Living (ADL) suite designed to restore functional independence and assist with home discharge planning, supporting residents' physical, emotional, and social well-being.

Amenities include a tranquil garden courtyard, restaurant-style dining, and a wide range of group activities. The facility is designed to feel warm and inviting, with attention to creating a comfortable residential environment for its residents.

Types of Care at Prairie Estates

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Prairie Estates

4.3overall · 301 ratings combined

4.3★ on Google (301)

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Ms Tu Cole

Jun 2026

via Google ↗

I am writing this review on behalf of my aunt, who has been the sole caregiver for her nonverbal, bedridden, hospice‑level mother for the past six years. She entrusted Prairie Estates Skilled Nursing Center with her mother’s care for one weekend, and what she walked into when she returned was shocking, dangerous, and completely unacceptable. Despite leaving clear, detailed written instructions, Prairie Estates ignored every single one. This was not a misunderstanding. This was blatant neglect of a vulnerable adult who cannot speak for herself. My aunt found her mother sitting in feces long enough for it to be up her back. The incontinence pads she provided were never used. Her clothing was not changed. Her hydration and feeding routine—critical for her comfort and survival—was ignored. These are not optional tasks. These are the bare minimum standards of human care.The overwhelming odor in the hallway made it obvious this wasn’t an isolated incident. This is a facility-wide problem, not a one‑off mistake. And when staff immediately respond with “I just got here,” it says everything: No accountability. No communication. No ownership. Just excuses while residents suffer.My aunt also found her mother in a 64‑degree room, underdressed, barely covered, isolated, and left with no stimulation. For a dementia patient, this is not just uncomfortable—it is cruel in effect. Environment is part of care. Prairie Estates failed at that too. What happened here was not a lapse. It was a systemic breakdown in care, professionalism, and basic human decency. Prairie Estates did not provide the services they are contracted to deliver. They did not protect a vulnerable adult. They did not uphold even the lowest standard of dignity. My aunt is fortunate enough to advocate for her mother and ensure she never returns. But many residents there have no one watching. And based on what she witnessed, they are being left to suffer in silence. Prairie Estates should not be trusted with the care of anyone’s loved one. Families deserve transparency. Our elders deserve dignity. This facility delivered neither.

Regan English

Jun 2026

via Google ↗

As my grandmother’s family, it was heartbreaking to see the condition she was in at Prairie Estates.<br><br>My aunt trusted this facility with my grandmother’s care while we were out of town, and very specific instructions were left for her hygiene, feeding, comfort, and wound care. Unfortunately, those instructions were not followed.<br><br>When we returned, it was obvious she had not been properly changed or cared for. Her clothing was soiled, her room was cold, and she looked uncomfortable. Supplies that were specifically provided for her personal care and wound treatment were left untouched.<br><br>What was most upsetting is knowing how much care and effort my aunt puts into her every single day. My grandmother is always clean, dry, comfortable, and well cared for at home. To see such a drastic difference in only a few days was alarming.<br><br>No family should leave a loved one in respite care and return to find signs of neglect. This experience was deeply disappointing and unacceptable.

Ruby Chumbley

Jun 2026

via Google ↗

If I could speak for myself, I would tell you I was cold, uncomfortable, and not cared for the way I deserved at Prairie Estates. I am bedridden, vulnerable, and fully dependent on others to keep me clean, dry, warm, and safe. My daughter made sure to leave detailed instructions, my personal supplies, and everything needed for my comfort and wound care. She trusted this facility to do what they agreed to do. They did not. I was left sitting in a cold room with little covering, my door closed, and no comfort around me. My clothing was soiled. My wound care was ignored. The products meant to protect my skin were left untouched. My meals and snacks were not given as instructed. My daughter takes care of me every day, and she knows my standard of care. She knows I am usually clean, dry, warm, and protected. So when she walked in and found me in the condition I was in, she knew immediately something was wrong. People like me cannot speak up when something hurts, when we are uncomfortable, when we are cold, or when we have been sitting too long. We rely on others to care enough to do the right thing. At Prairie Estates, I did not feel like I mattered. Thankfully, my daughter came back for me.

Gwendolyn Peterson

Jun 2026

via Google ↗

If I could them no stars i would. I would not recommend Prairie Estates in Frisco for respite care. My mother is a bedridden hospice patient with stage 4 dementia, and I left very clear written instructions for her care, along with all of the supplies needed to properly maintain her hygiene, skin, and wound care. Those instructions were personally reiterated multiple times by me, my hospice social worker, and my nurse. Despite this, staff failed to follow even the most basic care plan. The incontinence pads I provided to protect her skin and wound were never used. Her wound care supplies were untouched. Her clothes were not changed appropriately throughout her stay, and when I picked her laundry up, she had feces all over the back of her clothing. This is unacceptable for any patient, especially one who is bedridden and unable to advocate for herself. Her feeding instructions were ignored as well. She was not given her morning smoothie or snacks as instructed. The condition of the facility itself was equally concerning. The hallways smelled strongly of urine, which immediately raised concern about the overall quality of care for all residents. There was visible filth, including feces on the sink and food left sitting in the common area without being cleaned. When I arrived, my mother was sitting in a room at 64 degrees with minimal covering, no television on, and no stimulation—just isolated in a cold room with the door shut. What makes this most concerning is that none of this was due to lack of communication. The staff was told repeatedly and acknowledged understanding her care plan. They simply did not follow it. This was not a matter of preference. This was neglect. I removed my mother from this facility early and will never use Prairie Estates again for future respite care. If your loved one is vulnerable, bedridden, or requires detailed care, I strongly advise looking elsewhere.

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Government Inspection History

11 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 26, 2026Fire Safety StandardHealth Standard9 citations

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 25, 2026

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 25, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 25, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

Jan 30, 2026Health Complaint1 citation

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 6, 2026

Nov 24, 2025Health Complaint2 citations

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2025

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2025

Jan 16, 2025Fire Safety StandardHealth ComplaintHealth Standard10 citations

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity G of L: actual harm, isolatedCorrected Jan 17, 2025

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2025

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2025

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2025

Jul 31, 2024Health Complaint2 citations

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 23, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 23, 2024

Mar 3, 2024Infection ControlNo citations
Jan 30, 2024Health Complaint1 citation

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 16, 2024

Jan 5, 2024Infection ControlNo citations
Dec 14, 2023Fire Safety StandardHealth Standard10 citations

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 25, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 25, 2024

  • Conduct risk assessment and an All-Hazards approach.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 25, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 25, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 25, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 25, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2023

  • Dispose of garbage and refuse properly.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 25, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2023

Oct 10, 2023Infection ControlNo citations
Sep 27, 2023Health Complaint2 citations

  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 28, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 28, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Prairie Estates offer?

Prairie Estates offers Skilled Nursing / Long Term Care.

Where is Prairie Estates located?

Prairie Estates is located at 1350 Main St in Frisco, Texas.

What do families say about Prairie Estates?

Reviews of Prairie Estates are sharply split: some families praise attentive nursing staff and helpful administration for long-term care, while multiple recent reviewers describe serious neglect, slow response to call lights, and unsanitary conditions, particularly for short-term rehab and respite stays. The facility offers private Medicaid-covered rooms, which several reviewers noted as uncommon and valuable.

How did Prairie Estates do on recent health and safety inspections?

Prairie Estates had 11 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Prairie Estates?

Submit the Request Information form on this page to connect with Prairie Estates and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Prairie Estates? Claim this listing to update photos, pricing, and details. It's free.

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