Travis L
Jun 2026
The most vile and disgusting place. I wouldn't wish this place on my worst enemy.
1 / 5Quick Facts
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 225
- Inspections
- View history (77 citations)
CMS Care Compare
What Families Think
Reviews of Arch Health & Rehab Center are sharply divided: some families praise attentive rehab teams and successful recoveries, while many others describe serious lapses in staffing, communication, and cleanliness. The facility offers in-house dialysis and a memory care unit, which several reviewers highlight as strengths, but a substantial number of reports raise concerns about basic care and responsiveness.
The Good
- Rehab and therapy teams frequently praised by name
- On-site dialysis services available for residents
- Dedicated memory care unit mentioned by reviewers
- Several families describe attentive, kind staff members
- Successful short-term rehab stays and discharge planning highlighted
The Bad
- Several reviewers describe chronic understaffing, especially on weekends
- Multiple reports of unanswered phones and calls being disconnected
- Several reviewers cite cleanliness issues, including roaches and odors
- One report of alleged theft of a resident's money and belongings
AI-generated from reviews and community data.
Arch Health & Rehab Center is a senior living community in Columbus, Ohio offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Bathroom. Families rate it 3.3 out of 5 across 171 reviews.
About Arch Health & Rehab Center
Arch Health & Rehab Center is a skilled nursing / long term care community in Columbus, Ohio.
Families rate Arch Health & Rehab Center 3.3 out of 5 based on 171 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Arch Health & Rehab Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Arch Health & Rehab Center
3.3overall · 171 ratings combined
3.3★ on Google (171)
Buster Grant
Jun 2026
My aunt has dementia and has been placed here. I have mixed reviews on how I feel about the facility. Some of the staff seem extremely kind and nice others seemed as though they were just there for a job and it makes me wonder how she is being treated at times. All in all she seems to be taken care of we visit frequently to make sure they know that someone cares about her and how she's being treated. The cleanliness is questionable at times it smells very bad other times not so much. I understand they have a huge task with so many patients.
Cherri Collins
Apr 2026
This place is horrible dont put your family in there if you can help it.. Roach infected!!! nasty bathrooms.
D'Asia Simmons
Apr 2026
I had a very concerning experience with this facility. Cleanliness appears to be a serious issue—on multiple occasions I observed medical waste, including used gauze, not being properly disposed of. This raises important questions about hygiene and safety standards.<br><br>In addition, the professionalism of both the front desk and medical staff was disappointing. Communication often felt dismissive, and it was difficult to get timely, attentive support for my family member’s needs.<br><br>I was also troubled by the condition of the environment. There was a persistent odor of marijuana in the hallways, which appeared to be coming from staff smoking in the bathrooms during their shifts. This is highly inappropriate in a healthcare setting and adds to the overall lack of professionalism.<br><br>Most concerning was the apparent lack of attention to patient care. Despite clearly communicating that my family member is diabetic, there were instances where meals provided did not align with those dietary restrictions. This is a serious oversight that could have significant health consequences. The staff’s response to this was that their system was down and they could not read the notes and didn’t want to take the patient’s word for her own health diagnosis.<br><br>Overall, the facility did not feel clean, professional, or patient-centered, and I left feeling very uneasy about the quality of care being provided to my family member during her stay. I am truly shocked this place is able to stay open knowing that they are regularly going through inspections….
Pat Martz
Apr 2026
My nephew has been a patient here for several years. He is blind, in renal failure and needs dialysis 3 times a week. For the most part he receives good treatment. However, they are chronically understaffed, especially on weekends. He has no teeth and needs me mechanically altered food He has had multiple talks with a dietitian. He is a 7th Day Seventh Day Adventist and does not eat pork or pork products. But he gets them sent to him any way sometimes. Also they frequently send him.raw salads that he cannot chew, having no teeth. When we were there on March 29th, we found his closet on a state of chaos. It was impossible to find anything. Everything was simply tossed on the floor And someone had tossed a wrought iron table on top of everything else that didn't belong to him. It took three of us several hours to clean that closet out. There were opened packages of gause and bandages that were not longer sterile. Half used tubes of ointment that were out of date. Some had no lids. Clean and dirty clothes were just tossed into the mix. There was a broken stethoscope. Lots of trash. Two years worth of unopened mail. My nephew is blind. He can't read. A fixed bottles of bottled water just tossed in there. We golfed his clean clothes and put them away in his dresser and took two plastic bags of dirty clothes home to wash.. The junk piled in there on the floor was waist high. All of his socks were missing. Most of the time when zO call to talk to him, there is no one on the switch board or at the nurses station. I'm supposed to be make ng his medical decisions, but I'm kept out of the loop. On the two plus years he's been there I have never been able to speak to any of his doctors regarding his care. He is not ambulatory and needs an air mattress He initially had one, but while he was in the hospital they gave it to someone else. They ordered him a new one I was there the day it came. But that too was given to someone else He has had pressure sores So I bought him a hospital grade air mattress for him. They refused to hook it up for him. Since he's blind, he can't see to dial out on the phone. His girl friend heard some of the staff complaining because he asked them to dial out for him. They said, "We never had to do that before!" Recently he put his call light on to be cleaned up. In beknownst to him, several other people put their light on for the same reason. The a. ide yelled at him for putting his light on. Apparently, they only had one person to do that whole unit. How was this my nephews fault? If he feels up to it, he likes to go to bingo. A couple of weeks ago, they say him by another resident who presented his presence That guy thought my nephew was someone he didn't like. But my nephew had never seen him before No one intervened. They just stood there and let that guy berate my nephew. Since then, my nephew hasn't been that keene to go to bingo any more. He has been very depressed lately and said, 'I don't think they like me. He did have a counselor who saw him every week, now she only sees him once a month. And he is very depressed. His mother passed away in 2023. He and his mother were very close. Now that he doesn't have a counselor, he has no one to talk to about it. He says the medicine they give him for depression doesn't help. Also a little over a month ago, he fell out of bed and couldn't get to his call light to summon someone. He asked to have a bed with guard rails on it. They have him one , then promptly have to someone else. He can't see to tell when he's too close to the edge. They told him.mot .
Government Inspection History
13 inspection visits in the last three years, 77 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Oct 9, 2025Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2025
Aug 13, 2025Fire Safety StandardHealth ComplaintHealth Standard29 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 9, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 9, 2025
Have proper power supply for life support equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 9, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 9, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 9, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 9, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2025
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2025
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2025
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2025
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2025
Apr 10, 2025Health Complaint4 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2025
Feb 11, 2025Health Complaint2 citations
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2025
Nov 26, 2024Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024
Oct 29, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2024
Aug 28, 2024Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2024
Jan 4, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2024
Nov 15, 2023Health Complaint1 citation
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 11, 2023
Oct 18, 2023Health Complaint1 citation
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 11, 2023
Aug 18, 2023Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 11, 2023
Apr 27, 2023Fire Safety StandardHealth Standard16 citations
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2023
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2023
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Nov 8, 2022Fire Safety StandardHealth Standard16 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 1, 2023
Have proper power supply for life support equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadWaiver has been granted
Have restrictions on the use of portable space heaters.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 1, 2022
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2022
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2022
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2022
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2023
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2022
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2022
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2022
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Arch Health & Rehab Center offer?
Arch Health & Rehab Center offers Skilled Nursing / Long Term Care.
How much does Arch Health & Rehab Center cost?
Arch Health & Rehab Center has not published its pricing. For context, communities in Columbus that publish rates start around $3,000 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is Arch Health & Rehab Center located?
Arch Health & Rehab Center is located at 5700 Karl Road in Columbus, Ohio.
What do families say about Arch Health & Rehab Center?
Reviews of Arch Health & Rehab Center are sharply divided: some families praise attentive rehab teams and successful recoveries, while many others describe serious lapses in staffing, communication, and cleanliness. The facility offers in-house dialysis and a memory care unit, which several reviewers highlight as strengths, but a substantial number of reports raise concerns about basic care and responsiveness.
How did Arch Health & Rehab Center do on recent health and safety inspections?
Arch Health & Rehab Center had 13 government inspection visits in the last three years, with 77 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Arch Health & Rehab Center?
Submit the Request Information form on this page to connect with Arch Health & Rehab Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Arch Health & Rehab Center? Claim this listing to update photos, pricing, and details. It's free.
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