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Laurels of West Columbus

441 Norton Road

3.9(117 ratings)· Columbus average: 3.9

Laurels of West Columbus, photo 11 / 2

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
97

What Families Think

Reviews for Laurels of West Columbus are sharply divided: some families praise individual staff members for compassionate, attentive care during a loved one's final months, while others describe serious lapses in basic care, cleanliness, and communication. The facility holds a 3.9 out of 5 rating from 117 Google reviews, reflecting this split experience.

The Good

  • Staff singled out by name for compassionate care
  • Food service praised by multiple reviewers
  • Social services staff described as responsive and helpful
  • Day shift aides noted as hardworking and attentive

The Bad

  • Multiple reports of understaffing during evenings and nights
  • Several accounts of missed or mismanaged medications
  • One report of a resident dropped multiple times
  • One report of bedbugs and unsanitary room conditions
  • Reviewers describe poor communication from administration and billing staff

AI-generated from reviews and community data.

Laurels of West Columbus is a senior living community in Columbus, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 117 reviews.

About Laurels of West Columbus

Laurels of West Columbus is a skilled nursing / long term care community in Columbus, Ohio.

Families rate Laurels of West Columbus 3.9 out of 5 based on 117 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Laurels of West Columbus

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Laurels of West Columbus

3.9overall · 117 ratings combined

3.9★ on Google (117)

Troy Bare

Feb 2026

via Google

This place is not the greatest to keep your loved ones or work there. They lie on you to look better. The people are shady. They leave peoples rooms dirty and leave them dirty while sitting down watching them in the t.v. room. You cant get a nurse for dinner time in the evening. When there should be two aids and nurse. No one wants to keep a eye on the wonder guard Patient. So alot of people that work there that don't have time with there job to stop, while a nurse just walks by like nothing happens, and it's there patient. You still get yelled at for there stupidity. The higher ups need to work on their Communication. It would make everything better. The only ones that are making it better are Social services, Nancy, Lucille. But Nancy also dose a great job with admissions. At least she Communicats with you. And is upfront with you at all times. Nancy lets you know things up front.Kathy is amazing receptionist, always saving the day. She needs a big raise. She helps with everyone's jobs, Always doing Haileys job.When you see this lady, make sure you thank her. If it wasn't for her,nothing would be done. Nothing seems to be cleaned up right here, some housekeeper clean with dirty water. You cant tell them to change the wAter,cause they look at you werid. Nurses on day shift are super lazy. Never wants to help with anything. Day time aids do everything. Belinda in Business is rude to family members and needs to speak better to families who have questions about their bill. The kind of person who takes it to far with her Attitude. Kelsey was the only person who treated family members with respect and was kind to others.The only people that help you in this building is Tina, Nancy, Lucille,YAYA,Apple,Melissa,Emma and sweet Michelle.Make sure you give them a big Thank you for all their hard work. They have done. I will never again tell people this place is great, cause it's not. My grandma was dropped three times and her heart was bad. I know that's what killed her. Maybe have two aides help with bigger people or three. And the administrator, what's the point he wont get back with you. You have to make a appointment for him to even see you.He don't ever want to talk to help out with anything, he just push it to the side.Same with family member who want to talk. If he doesn't want to talk to family members,then he's not going to have time to talk with employees who have questions. He's Just going to push you off to Hailey the admission, and she's not going to deal with it, she will just blame for whatever she feels so she don't have to deal with you anymore. Then she drags in other higher up coworkers to lie so they can cover it up. They need new people who really cares. HR goes along with everything there. Maybe hear what other people have to say.

Monica

Feb 2026

via Google

I’ve been on the fence about posting but I don’t want someone else to have to encounter what we did. This facility is a walking healthcare violation. My dad was here for a short period of time and thank God because they would have killed him. I overheard some of the aides or nurses about having bedbugs in this facility and how it was multiple rooms, when I asked I was told the administrator would come speak with me but he ended up being too busy to do so. The administrator obviously does not care about the residents or families in this building enough to follow up. My dad also had pain medicine that was not given when it was supposed to be given, the staff seems negligent and I was always told he got it before I arrived. They are not keeping up with it or maybe keeping it for themselves or another patient. Not to mention I could always smell a weed smell in the hallway as well. This facility is terrible it deserves to have a negative star review. There happened to be multiple times when I did come in and had to get my father cleaned up because his bedsheets were wet and his call light would be flashing and all I was ever told is how short staff they were. Maybe the management staff needed to help the staff actually taking care of the patients or hire more people to properly care for the patients. As I was leaving one day I had seen two employees screaming in the office near the front door leading outside. How does that make anyone feel welcome or seem approachable to family members to ask questions. This place is a complete train wreck and if you want your dad or mom to have good care then don’t send them to this hell. They will not get the proper care or treatment they need and you will never have any answers either. This place should be condemned.

Carole Steele

Feb 2026

via Google

We were very lucky to find The Laurels of West Columbus. The staff was wonderful to my cousin for the last five months of her life -- caring, kind and professional.

Spence Gibson

Dec 2025

via Google

Do not allow anyone to tell you otherwise - this place is terrible. It should be a crime to treat families like they do. The only thing they do well is hide from you so you can’t ask questions. If you complain, they apologize but nothing changes. My father was there for just short of a month. We pulled him out because the aides wouldn’t help him. If we didn’t visit, he was left to his own devices. They failed to give him meds often. He had a heart surgery cancelled because they failed to document his meds correctly. They also missed several of his doctor appointments because of their inability to plan/communicate transportation. A nurse is in charge of all the medical stuff. A doctor checks the patients periodically, but there’s no schedule as he presides over several nursing homes. If you’re not in the room when he comes, you will not be able to talk to him. When cleaning Dad’s room, we found meds on the floor twice. Do not be fooled by the pleasant appearance of the campus. This is a new facility, and just looking at it you would think that it’s awesome. PLEASE LISTEN: do not allow your loved one to go here. RIP Dad 10/17/25

Susan Bussert

Nov 2025

via Google

Very happy with this facility. The staff is wonderful from social services (Lucille) to housekeeping and food service( food is good). The following day shift staff are awesome - Cheryl, Suad, Charla, Sierra, Alisa, Brittney, Orlando and Shelly. I hope I did miss anyone as all first shift staff are great!

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Government Inspection History

10 inspection visits in the last three years, 71 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 13, 2026Health Complaint2 citations
  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 29, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 29, 2026

Oct 16, 2025Health Complaint4 citations
  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025

Sep 8, 2025Health Complaint5 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 18, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025

Jun 9, 2025Fire Safety StandardHealth ComplaintHealth Standard28 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025

  • Provide at least two remote exits on each floor or fire section of the building.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Conduct testing and exercise requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 8, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity B of L: potential for minimal harm, patternCorrected Jul 8, 2025

Apr 16, 2025Health Complaint1 citation
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2025

Mar 27, 2025Health Complaint1 citation
  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2025

Dec 2, 2024Infection ControlNo citations
Oct 21, 2024Health Complaint10 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 4, 2024

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 4, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 4, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 4, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 4, 2024

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 4, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 4, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 4, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 4, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 4, 2024

Feb 6, 2023Fire Safety StandardHealth Standard16 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Mar 1, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2023

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2023

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

Dec 21, 2020Fire Safety StandardHealth Standard4 citations
  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 25, 2021

  • Have properly sized and located compartments to protect residents from smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 25, 2021

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 25, 2021

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 25, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Laurels of West Columbus offer?

Laurels of West Columbus offers Skilled Nursing / Long Term Care.

How much does Laurels of West Columbus cost?

Laurels of West Columbus has not published its pricing. For context, communities in Columbus that publish rates start around $3,000 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Laurels of West Columbus located?

Laurels of West Columbus is located at 441 Norton Road in Columbus, Ohio.

What do families say about Laurels of West Columbus?

Reviews for Laurels of West Columbus are sharply divided: some families praise individual staff members for compassionate, attentive care during a loved one's final months, while others describe serious lapses in basic care, cleanliness, and communication. The facility holds a 3.9 out of 5 rating from 117 Google reviews, reflecting this split experience.

How did Laurels of West Columbus do on recent health and safety inspections?

Laurels of West Columbus had 10 government inspection visits in the last three years, with 71 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Laurels of West Columbus?

Submit the Request Information form on this page to connect with Laurels of West Columbus and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Laurels of West Columbus? Claim this listing to update photos, pricing, and details. It's free.

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