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The Bristal at Lake Success — photo 11 / 6

Quick Facts

Total units
110
Licensed capacity
110 residents

California CDSS

Care focus
Dedicated exclusively to Alzheimer's and dementia residents
Safety technology
AI-powered fall detection, first of its kind in NY
On-site medical support
Wellness center staffed with nurses, aides, and a doctor
Pet policy
Small pets allowed if resident can care for them independently

What Families Think

Families overwhelmingly describe this Lake Success community, a memory care residence dedicated exclusively to Alzheimer's and dementia care, as clean, safe, and staffed by caring, attentive employees who get to know residents personally. Reviewers frequently mention responsive management, good food, and full daily activity programming, though a couple of reports raised concerns about staffing levels, leadership turnover, and a rigid visitor policy.

The Good

  • Staff repeatedly described as kind, patient, and attentive
  • Facility consistently called clean and well maintained
  • Good food with resident-specific accommodations
  • Full daily activity and entertainment programming
  • Management described as responsive to family questions
  • On-site wellness center with nurses and a doctor

The Bad

  • One report of a restrictive visitor policy during a holiday visit
  • One report describing understaffing and frequent leadership turnover

AI-generated from reviews and community data.

About The Bristal at Lake Success

The Bristal at Lake Success is a memory care community in Lake Success, New York, dedicated exclusively to residents with Alzheimer's disease and other related forms of dementia. The community combines luxury senior living with a person-driven approach to memory care, integrating evidence-based practices with compassionate support and cutting-edge research.

The community features advanced safety technology, including an AI-powered health monitoring and fall detection platform—the first of its kind implemented in a New York State senior living community. This system uses wireless sensors, machine learning, discreet visual monitoring, and predictive analytics to track resident health, identify potential concerns, and alert staff members immediately if a fall occurs.

Residents enjoy a range of amenities including apartments with kitchenettes and private bathrooms, three chef-prepared meals daily served in a country club-style dining room, scheduled transportation to shops, parks, cultural outings, and restaurants, and weekly laundering of bed and bath linens with personal laundry service available.

The community offers robust daily programming with social and cultural programs, live entertainment, and activities designed for cognitive engagement and enrichment. Family and friends are encouraged to visit any time, including attending structured programs and meals, and are considered part of the community.

The Bristal at Lake Success is licensed and regulated by the New York State Department of Health. Small pets are welcome, provided the resident is able to care for them independently; interested families should contact the community for specific pet policies.

Types of Care

Assisted LivingMemory Care

Amenities

Room Amenities

  • Emergency Call System
  • Kitchen
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security
  • Transportation Services

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Live Performances
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

4.7overall · 49 ratings combined

4.7★ on Google (49)

Frank Rodriguez

Jul 2026

via Google

Moving my dad to The Bristal was one of the best decisions our family has ever made. I would like to extend a special thank you to a wonderful woman I met at the facility where my dad had previously been living. She was the one who recommended The Bristal to our family, and I am truly grateful for her guidance. Her recommendation led us to a place where my dad is now happy, comfortable, and receiving exceptional care.<br>Since moving to The Bristal, the transformation has been incredible. My dad now calls it his "hotel" and happily tells us, "It's so big, and they give me everything." Knowing that he is well cared for, enjoying nutritious meals, and participating in activities has given our family tremendous peace of mind.<br>Our greatest wish is for my dad to be happy, comfortable, and engaged, and The Bristal has exceeded our expectations. Receiving updates about him reassures us that he has truly settled in and is thriving in his new home.<br>We would like to extend our heartfelt gratitude to Julie, Raabia, Lysa, Mirna, the nurses, doctors, PT, aides, cooks, dining staff, receptionists, housekeeping team, and activity coordinators. Every member of the staff goes above and beyond to make the residents feel welcome, respected, and at home. The simple gesture of greeting my dad by name and taking a moment to say hello means the world to him and makes him feel valued and cared for.<br>We are incredibly grateful to have such compassionate and dedicated people looking after my dad, especially on the days when we can't be there ourselves. Knowing he is safe, clean, comfortable, and genuinely cared for allows us to rest easy. Seeing how happy he has become has been the greatest gift to our family.<br>Words cannot fully express our appreciation for everything the entire team does each day—not only for the residents but also for the families who entrust their loved ones to their care. Thank you for your kindness, compassion, and unwavering dedication. We are truly thankful.

Indra Kish

Jul 2026

via Google

My dad is loving great activities and workouts Brian!

Clare Cauchi

Jul 2026

via Google

My Mom has been at The Bristal since March 2026. From the Front Office and Wellness Staff, Housekeeping, Activities Personnel, Food Services, and especially her day-to-day caregivers, it has been an excellent experience. Staff is responsive, kind and very compassionate. They have taken the time to get to know my Mom and learn her preferences. Everyone at The Bristal knows her name and acknowledges her with a smile and greeting each time they see her.<br>Thank you all for taking such good care of my Mom. 🩷

Lisa Gaska

Jun 2026

via Google

After a bad experience at a different memory care facility for my dad, I can say that the Bristal has been a gift to my family. The place is very clean and well maintained. My dad’s room is clean and smells clean. The food is good and there are choices at every meal. The staff has been wonderful. They have gotten to know my dad, and they show him kindness and respect.<br>I have been impressed with the level of security in the building, which is especially important in a memory care place.<br>I would highly recommend the Bristal at Lake Success for any family that needs this kind of care.

Andrew Beizer

Jun 2026

via Google

Mom is living quite comfortably at the Bristal..

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Frequently Asked Questions

What types of care does The Bristal at Lake Success offer?

The Bristal at Lake Success offers Assisted Living and Memory Care.

Where is The Bristal at Lake Success located?

The Bristal at Lake Success is located at 69 North Service Road in Lake Success, New York.

What do families say about The Bristal at Lake Success?

Families overwhelmingly describe this Lake Success community, a memory care residence dedicated exclusively to Alzheimer's and dementia care, as clean, safe, and staffed by caring, attentive employees who get to know residents personally. Reviewers frequently mention responsive management, good food, and full daily activity programming, though a couple of reports raised concerns about staffing levels, leadership turnover, and a rigid visitor policy.

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