MyLivingChoice

StoryPoint Urbandale

8525 Urbandale Ave

4(62 ratings)· Urbandale average: 4.4

StoryPoint Urbandale, photo 11 / 6

Quick Facts

Nursing coverage
Licensed nurse on-site 24 hours a day
Hospital proximity
5 miles from UnityPoint Health Methodist West Hospital
Prior name
Formerly known as Glen Oaks Alzheimer's Special Care Center
Pet policy change
Resident pets removed under new management

What Families Think

StoryPoint Urbandale, formerly Glen Oaks Alzheimer's Special Care Center, is a memory care community near Des Moines with a 4.0 Google rating from 62 reviews. Most reviewers praise the compassionate, attentive staff and engaging activity programming, though a number of reviews describe serious concerns about management turnover, staffing shortages, and lapses in basic care.

The Good

  • Staff frequently described as caring and compassionate
  • Active, engaging daily activity programming
  • Facility consistently described as clean and well-maintained
  • 24-hour licensed nurse on-site
  • Staff take time to know residents personally

The Bad

  • Multiple reviewers report frequent staff and management turnover
  • One report of serious neglect: bedsores, weight loss, unwashed teeth
  • One family described poor communication around a resident's death
  • Multiple reviewers upset that resident pets were removed despite prior pet policy

AI-generated from reviews and community data.

StoryPoint Urbandale is a senior living community in Urbandale, Iowa offering Memory Care and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 62 reviews.

About StoryPoint Urbandale

StoryPoint Urbandale, formerly known as Glen Oaks Alzheimer's Special Care Center, is a memory care community located in Urbandale, Iowa, just west of Des Moines. The community is designed for residents experiencing dementia or other memory impairments and offers personalized memory care services tailored to each resident's unique needs.

The community provides 24-hour licensed support across all areas of living and wellness, with specially trained employees equipped to navigate the effects of memory impairments. Safety features include emergency alert systems, and the physical environment incorporates thoughtfully designed elements such as high ceilings and enlarged windows to support residents with memory loss. StoryPoint Urbandale also supports assisted living residents with medication reminders, assistance with activities of daily living, and appointment coordination.

Daily activities and programming are central to life at the community, with a full activity calendar designed to engage residents and keep them active and social. The community is known for its restaurant-style dining experience, with a culinary team that creates locally-sourced meal options based on residents' preferences and feedback.

Located just 5 miles from UnityPoint Health - Methodist West Hospital, StoryPoint Urbandale sits in the charming Urbandale area with convenient access to the Des Moines region. The community emphasizes getting to know each resident personally to ensure they receive individualized attention and support.

Types of Care at StoryPoint Urbandale

Independent LivingMemory Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management

Activities

  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of StoryPoint Urbandale

4overall · 62 ratings combined

4★ on Google (62)

Suzanne Kleitsch

Sep 2026

via Google

My dad lived therefore about 3 years before passing on in his early seventies with moderate to severe Alzheimer's at the end. The staff were amazing and treated him like their own family that he didn't meet until the very end of his life. They were well-trained and went above and beyond to include him in activities and gave him dignity. And supervisors and many employees have decades of experience! They partner quite well with Hospice of the Midwest which also made a great difference in his quality of care !!!!

If I could give zero stars, I would. This is not the place that you would want to care for your family member. Staff and management turnover is high, while the overall quality of services is low. And I did call the corporate office, and absolutely nothing was done. I called the corporate office repeatedly and nothing was done. Don’t tell me you care and leave some patronizing comment to my review. Nothing was ever done to address my concerns about the care given to my loved one. I want to also call out that you can change the name, but it doesn’t change what you do here. This place is absolutely awful.

Jon Schultz

Jun 2026

via Google

I’ve had the opportunity to visit this community many times over the years and am always impressed with how active the residents are and how clean the building is. The staff is tenured, knowledgeable and truly wants what’s best for their residents.

Michelle Henderson

Sep 2025

via Google

Visited Story Point in Urbandale, met with Brandon was impressed with the time that he took answering all of my questions and providing detailed information about all aspects of the facility and care that is provided to the residents. The facility is very clean, the environment was calm and peaceful, all of the staff that I met on my tour was very friendly and kind. If you are looking for memory care for a loved one, I would strongly encourage you to add this facility to your list.

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Frequently Asked Questions

What types of care does StoryPoint Urbandale offer?

StoryPoint Urbandale offers Independent Living and Memory Care.

Where is StoryPoint Urbandale located?

StoryPoint Urbandale is located at 8525 Urbandale Ave in Urbandale, Iowa.

What do families say about StoryPoint Urbandale?

StoryPoint Urbandale, formerly Glen Oaks Alzheimer's Special Care Center, is a memory care community near Des Moines with a 4.0 Google rating from 62 reviews. Most reviewers praise the compassionate, attentive staff and engaging activity programming, though a number of reviews describe serious concerns about management turnover, staffing shortages, and lapses in basic care.

How can families visit StoryPoint Urbandale?

Submit the Request Information form on this page to connect with StoryPoint Urbandale and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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