MyLivingChoice

Kempsville Health & Rehab Center

5520 Indian River Road

3.7(125 ratings)· Virginia Beach average: 4.3

Kempsville Health & Rehab Center, photo 11 / 6

Quick Facts

Total units
90
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
90

What Families Think

Kempsville Health & Rehab Center is a skilled nursing and long-term care community in Virginia Beach with a 3.8 out of 5 rating from 121 Google reviews. Beyond that overall rating, no detailed review commentary or amenity information was provided to describe the day-to-day experience families report.

The Good

  • Rated 3.8 out of 5 by 121 families

The Bad

  • No published pricing information for this community
  • No detailed reviewer comments available to assess care quality

AI-generated from reviews and community data.

Kempsville Health & Rehab Center is a senior living community in Virginia Beach, Virginia offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 3.7 out of 5 across 125 reviews.

About Kempsville Health & Rehab Center

Kempsville Health & Rehab Center is a skilled nursing / long term care community in Virginia Beach, Virginia. The community is licensed for up to 90 residents.

Families rate Kempsville Health & Rehab Center 3.8 out of 5 based on 121 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Kempsville Health & Rehab Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Kempsville Health & Rehab Center

3.7overall · 125 ratings combined

3.7★ on Google (125)

Robert

Aug 2026

via Google

No security system whatsoever, no cameras. I'm sorry but its 2026, a basic security system should be the BARE MINIMUM for a facility like this. Front desk doesn't pay attention to anything. Signing in is more of a suggestion rather than a requirement. Front door remains unlocked during the day. According to my family member that is currently in their care a person pulled a fire alarm during the day and ran out. I've also been told that a nurse complained about her soiling herself while she was laying in bed and complained about cleaning it up! SHE CAN'T WALK. This place sounds like a nightmare.

Rachel Perry

Aug 2026

via Google

Extremely horrendous conditions and treatment of loved one. There is no way this facility should be licensed to care for the elderly. Absolutely broke my heart to witness the lack of professionalism, empathy, or common decency among medical staff. Arrived to loved one in urine and crying in bed “get me out of here”. Not sure how this facility is receiving taxpayer money? I do not recommend to anyone who seeks trauma-informed and compassionate care. Loved one was discharged into this facility where they were left in a room alone, no lights, broken phone and unable to walk. Sat for over 2-hours waiting for assistance and no one responded. Staff refused to allow me to speak with anyone in leadership and withheld paperwork. Loved one ended up back in hospital to repeat process again.

David Denson

Aug 2026

via Google

The only issue is staff was not very attentive to the patient.

Vicki Kerley

Aug 2026

via Google

Can someone please tell me why I am calling the main number and no one is answering??? It just rings and rings!!!<br><br>July 30th update. It did travel to visit my sister. The facility was open, clean and bright. Everyone working there was friendly and seemed to be good at their jobs. They do appear to be somewhat understaffed but I am seeing that almost every where I go. They have continued to struggle getting my phone calls through to my sister and/or to the nurses station. A 1- 866 number and extention that I was told would get me directly to my sister was non-functional. All that being said I've felt better having been able to visit her. Being out-of-state makes it much more difficult.

Quensella Mustafa

Jul 2026

via Google

I am very very disappointed , now that my mom has passed away , after leaving several messages I cannot get anyone to return my calls about several concerns. Not even to give a simple condelence.

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Government Inspection History

3 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 26, 2026Fire Safety StandardHealth ComplaintHealth Standard9 citations
  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2026

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2026

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

Jan 18, 2022Fire Safety StandardHealth Standard16 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Feb 17, 2022

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2022

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2022

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2022

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2022

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2022

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2022

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2022

  • Have proper power supply for life support equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2022

Jul 11, 2019Fire Safety StandardHealth Standard14 citations
  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2019

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2019

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2019

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2019

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2019

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2019

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2019

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2019

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2019

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2019

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Kempsville Health & Rehab Center offer?

Kempsville Health & Rehab Center offers Skilled Nursing / Long Term Care.

Where is Kempsville Health & Rehab Center located?

Kempsville Health & Rehab Center is located at 5520 Indian River Road in Virginia Beach, Virginia.

What do families say about Kempsville Health & Rehab Center?

Kempsville Health & Rehab Center is a skilled nursing and long-term care community in Virginia Beach with a 3.8 out of 5 rating from 121 Google reviews. Beyond that overall rating, no detailed review commentary or amenity information was provided to describe the day-to-day experience families report.

How did Kempsville Health & Rehab Center do on recent health and safety inspections?

Kempsville Health & Rehab Center had 3 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Kempsville Health & Rehab Center?

Submit the Request Information form on this page to connect with Kempsville Health & Rehab Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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