Preferred Care at Home of Virginia Beach provides in-home care services in Virginia Beach, Chesapeake, and the Hampton Roads area. The agency offers non-medical support including assistance with activities of daily living, memory care for clients with cognitive decline, social engagement, light housekeeping, meal preparation, and post-hospital recovery support, allowing older adults to remain in their own homes with dignity and independence.
The agency matches caregivers to clients through a 7-step screening process based on personality, background, and experience. Caregivers are selected specifically for their qualifications in areas such as dementia care, mobility assistance, and companionship. Families receive access to visit notes and schedules through the Transparency Room portal, giving real-time visibility into care activities.
Preferred Care at Home is VA-contracted and prioritizes service to veterans, reflecting Virginia Beach's significant veteran population of 52,520 according to 2024 census data. The agency assists families with Long Term Care insurance claims, including claim filing and navigating coverage gaps. Care typically begins within days of an initial consultation, with personalized care plans developed around each client's specific needs and circumstances.
The agency addresses common challenges facing Hampton Roads families, including rising care costs, high rates of older adults living alone, and coastal storm disruptions. Preferred Care at Home builds continuity plans with backup staffing protocols to maintain care during declared emergencies, as occurred during Tropical Storm Helene in 2024. The agency helps families understand what Medicare covers and does not cover, clarifying that Medicare does not typically cover ongoing non-medical in-home care but may cover limited skilled home health services when doctor-ordered.
Medicare's GUIDE Program offers qualifying Virginia Beach families a dedicated care navigator, 24/7 care team access through partner PocketRN, and respite support at no cost. The agency was founded on the principle of answering families' unanswered questions during transitions to home-based care, drawing on the founder's personal experience bringing his World War II veteran father home from the hospital.