MyLivingChoice

Care One At Newton

2101 Washington Street

4.1(401 ratings)· Newton average: 4.3

Care One At Newton, photo 11 / 4

Quick Facts

Total units
202
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
202
CMS rating
5-star CMS-rated skilled nursing facility
Location
Near Route 16/128 junction, 7 miles from Boston
Respite care
Offers short-term respite stays for caregivers
Medication technology
Uses automatic medication dispensing technology

What Families Think

Reviews for CareOne at Newton are sharply divided: several families praise attentive, compassionate staff and successful rehabilitation outcomes, while others describe serious lapses in basic care, poor organization, and a lack of accountability. The gap between the positive and negative accounts is unusually wide for this facility.

The Good

  • Staff described as attentive, compassionate, and dedicated
  • Rehab helped residents recover and return home
  • Families praised communication with staff about care
  • Named staff members singled out for exceptional kindness
  • Facility described as clean and well managed by some reviewers

The Bad

  • Multiple serious complaints about disorganization and neglect
  • One report of a resident dying after apparent care lapses
  • One reviewer says facility has no system for logging incidents
  • Reports of lost clothing, unclean rooms, and slow basic care

AI-generated from reviews and community data.

Care One At Newton is a senior living community in Newton, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.1 out of 5 across 401 reviews.

About Care One At Newton

CareOne at Newton is a skilled nursing and rehabilitation center in Newton, Massachusetts, offering patient-centered care with a focus on helping residents reach their maximum recovery potential from illness and injury. The facility is CMS-rated and located at the junction of Route 16 and Route 128/95, approximately 7 miles west of Downtown Boston.

The community provides comprehensive rehabilitation services across multiple specialties, including cardiac care, orthopedic rehabilitation, pulmonary rehabilitation, stroke recovery, and wound care management. CareOne also offers specialized programs for complex medical conditions, diabetes management, and around-the-clock care for patients with specialized needs. The facility employs physician-led programs tailored to each patient's individual recovery goals.

CareOne emphasizes personalized care planning developed in collaboration with residents and families based on their unique needs. The center features innovative, digital-forward tools including automatic medication dispensing to ensure residents never miss dosages. Nutritious, delicious meals are provided to promote full-body wellness and overall quality of life.

The facility also offers respite care services, providing temporary relief to caregivers while giving their loved ones quality care in a warm and comfortable environment. CareOne's approach focuses on helping residents return to full health as quickly and safely as possible while feeling valued and supported throughout their recovery.

Types of Care at Care One At Newton

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Care One At Newton

4.1overall · 401 ratings combined

4.1★ on Google (401)

Natalia Petrzela

Jul 2026

via Google

I cannot shout loudly enough from the rooftops: keep your loved ones OUT of this dreaded place, especially if they are unable to advocate for themselves. My father was admitted about 2.5 weeks ago to recover after an acute issue landed him in the hospital, and then died there this weekend, presumably of a separate problem that developed while in their "care." (Very scant notes that include errors make it hard to know exactly what happened). While there are many nice individuals who work at Care One, it was massively disorganized and clear that if we family members did not actively push for even basic things -- like making sure the belongings of the previous resident were removed from his room, that piles of linens were removed from the floor, that he was wearing his own clothes (which they lost for over a week upon arrival), that he washed up and was taken outside even when no visitors were present-- they likely would not occur. I am shocked that this place was recommended to us, both via online ratings and by the care coordinators at an otherwise excellent hospital, both because it is grossly inaccurate and suggests how terrible other facilities are. In short: stay far, far away from CareOne. If someone had been this clear with me before, perhaps I would not be writing my father's obituary today.

Bonnie Jones

Jun 2026

via Google

Dear "Owner" of Care One, This is an opportunity for you to contact me personally before I write a 4+ page letter on this site with information about Care One, Newton facility current business practices, your employees and staff members before I take my next steps; file complaints with government agencies and other entities that govern over you, with the ability to effect your rating, licenses, community standing, reputation and or legal liabilities. My personal information and contact number can be retrieved from Fraysha Rodney or Chantel Patel as they are very familiar with my grievances and advocacy in regards to a patient currently under their care. I deem it only fair that you be provided an opportunity to hear said complaints and or grievances simply because those issues may not have reached the desk of overseers, general operations manager, district manager, board members or other indiviuals responsible for the day to day operations of Care One (Newton). This is that opportunity. Thank you for your time and attention in this matter. Respectfully Submitted __________ Update: To date the "Owner" has not contacted me directly and has not left a telephone number outside the one posted that leads right back to the facility and staff members that caused complaints to be filed in the first place. I left a message with the Lead Receptionist here to give to The Owner.........two weeks has gone by, still no response. Stay tuned in because Pandora's Box is officially open! Read through these reviews and you will find a common view of this facility. If you have a loved one already placed here, keep a log of every incident, complaint or concerns, people involved, dates/times, emails, transcripts/notes. Take pictures of injuries, bed sores or any other violations of care especially if your loved one has any kind of mental, cognitive issues, as you may be the only voice for the ones they prey on the most. Keep in mind that they do not have a system electronically or otherwise that logs in incidents with residents (as stated) = no paper trail, no evidence, no accountability!

Mark's Channel P

Apr 2026

via Google

Visiting Mom I found every team member friendly and helpful. It’s hard work rehabilitating from surgery and CareOne got Mom ready to go home and I’m grateful! The caring staff followed up after discharge to see how she’s doing and to assure her care continued at home with visiting nurses and physical therapy. After 27 years working in a long term care facility I know it takes dedication, compassion and commitment working in the rehabilitation field and everyone at CareOne showed that…Nelson, Mary, Daniella, Nelda and so many others I wish I could name and thank for their care and kindness. You guys do great work. THANK YOU!!🙏 Mark P

Gilson Andrade

Mar 2026

via Google

I highly recommend CareOne at Newton. The level of care and professionalism from the staff is outstanding. They are attentive, compassionate, and truly dedicated to the well-being of their residents. The facility is very clean, comfortable, and well managed. Communication with families is excellent, and you can really feel that they care about each patient. This is a place you can trust with your loved ones.

Justin Chevere

Mar 2026

via Google

My experience with CareOne at Newton was a very positive one, and I’m truly grateful for the care my grandmother received during her stay. The staff made a difficult time much easier for our family, and it gave us peace of mind knowing she was in good hands. I especially want to recognise Jaylen, who went above and beyond in taking care of my grandmother in her long term unit. Jaylen was incredibly kind, patient, and attentive, always making sure she was comfortable and treated with dignity and respect. It was clear that he genuinely cared, and that meant so much to us. The compassion and dedication shown by staff members like Jaylen really stand out and make a lasting impression. I would definitely recommend CareOne at Newton to others looking for a place where their loved ones will be treated with care and kindness.

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Government Inspection History

11 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 6, 2026Health Complaint1 citation
  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2026

Feb 10, 2026Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 23, 2025

Dec 31, 2025Health Complaint3 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2026

  • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2026

Sep 3, 2025Health Complaint3 citations
  • Ensure that residents are free from significant medication errors.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 2, 2025

Jul 18, 2025Fire Safety StandardHealth Standard13 citations
  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

Jul 15, 2025Health Complaint1 citation
  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2025

May 20, 2025Health Complaint1 citation
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 2, 2025

Oct 9, 2024Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 16, 2024

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 16, 2024

Jul 25, 2024Fire Safety StandardHealth Standard13 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 28, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 10, 2024

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2024

Jan 3, 2024Health Complaint4 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2024

Jun 2, 2023Fire Safety StandardHealth Standard13 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Jul 11, 2023

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 11, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 11, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2023

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2023

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Care One At Newton offer?

Care One At Newton offers Skilled Nursing / Long Term Care.

Where is Care One At Newton located?

Care One At Newton is located at 2101 Washington Street in Newton, Massachusetts.

What do families say about Care One At Newton?

Reviews for CareOne at Newton are sharply divided: several families praise attentive, compassionate staff and successful rehabilitation outcomes, while others describe serious lapses in basic care, poor organization, and a lack of accountability. The gap between the positive and negative accounts is unusually wide for this facility.

How did Care One At Newton do on recent health and safety inspections?

Care One At Newton had 11 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Care One At Newton?

Submit the Request Information form on this page to connect with Care One At Newton and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Newton.

Prefer to stay home?

Home care agencies serving Newton bring help to the house: daily living, companionship, and respite for family caregivers.