Veronica Gagnon
May 2026
This facility deserves every one star review it receives. It's genuinely shocking the limits of incompetence, accountability, and subpar care this place and its staff can provide. When my father was being discharged we were told that this was the only option for skilled nursing we could send him to, but the low ratings left me concerned. Within the first day of his arrival we knew allowing him to be transferred there was a mistake. Every single staff member would respond with "that's not my job", "I'm not familiar with his chart", or "it's my first day here" whenever asking for the most basic of medical updates. In fact - we did not receive a true medical update for an entire week despite our loved one being given a severe prognosis prior to his arrival. The only communication we received was from case management who was prematurely ready to discharge him. We had a family meeting where we were told it was just a conversation about making a plan for next steps towards discharge, despite our objections for the conversation given that we hadn't received any medical updates, so how could we possibly consider a discharge? No exaggeration - not a single member from the nursing staff came to the meeting to give us the update we were begging for. Instead, case management actually said "we aren't talking about a discharge today, tomorrow, or even next week!" and was pulled from the room by a director, then returned to say that actually his insurance was denied and my dad needed to be discharged in the morning. This was a result of the nursing staff not performing a single test the entire first week he was there and therefore reported he was "a healthy 64-year-old-male" to the insurance, who then yanked the approval. We then were panicked and pressured to paying over $6k upfront for more time because my father was still not physically ready to go home. The discharge went equally as terrible, none of the equipment that was promised was prepared, none of his prescriptions were faxed to his requested pharmacy and then required a prior-auth that led to a lapse in his treatments. The icing on the cake was that the home health company we were told approved his care actually was denied, so he was discharged home with only a few days of medications and no scheduled medical care going forward. My family's experience at CareOne was a cautionary tale of what's wrong with insurance and healthcare in this country. Even if you feel like you have no other options - DO NOT send a loved one here.
