MyLivingChoice

Care One At Lowell

19 Varnum Street

3.4(28 ratings)· Lowell average: 3.8

Care One At Lowell, photo 11 / 5

Quick Facts

Total units
160
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
160
Specialty focus
Specializes in traumatic brain injury and Huntington's Disease
Room setup
Rooms have three beds, hospital-style with curtains
Specialist coordination
Staff arrange visits to neurologists and cardiologists

What Families Think

Reviews of Care One at Lowell are sharply mixed, with some families praising attentive staff and specialized neurological rehabilitation, while others describe serious concerns about cleanliness, staffing, and the physical condition of the building. Experiences appear to vary significantly depending on which staff members and departments a family interacts with.

The Good

  • Staff described as courteous and compassionate by several reviewers
  • Specialized care for traumatic brain injury and Huntington's Disease
  • Coordination with outside specialists like neurologists and cardiologists
  • Food quality praised as "top tier" by one reviewer
  • On-site PT, OT, and daily nursing oversight noted

The Bad

  • One report of filthy, sunless common areas and an old, run-down building
  • One report of no in-room phones and only one shared phone for calls
  • One report of no wheelchairs available despite rehab focus
  • Multiple reviewers mention understaffing, especially post-COVID
  • One report of directors of nursing and social work lacking compassion

AI-generated from reviews and community data.

Care One At Lowell is a senior living community in Lowell, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 3.4 out of 5 across 28 reviews.

About Care One At Lowell

CareOne at Lowell is a skilled nursing facility in Lowell, Massachusetts, providing medical and neuro-rehabilitative care. The facility specializes in treating traumatic brain injuries, Huntington's Disease, and other neurological disorders, as well as helping residents manage chronic illnesses and recover from injuries.

The community offers complex medical care services including medication management, health monitoring, and emotional support. Physician-led programs are tailored to each patient's needs to support recovery and rehabilitation. The facility also provides care for patients recovering from neurological injuries or conditions affecting behavior, cognition, emotions, and daily functioning.

Nestled in the heart of Lowell, the facility emphasizes a compassionate approach to care with staff committed to creating a supportive atmosphere where residents' health, healing, and comfort are top priorities. The warm and welcoming environment is designed to make patients feel safe and at home while receiving individual attention from a devoted team.

Types of Care at Care One At Lowell

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

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Reviews of Care One At Lowell

3.4overall · 28 ratings combined

3.4★ on Google (28)

Matt Worthington

Apr 2026

via Google

The common areas for patients lacks sunlight. The common areas are filthy. The phones are hardly ever answered to get through to family due to one main phone used for every in and out call by staff. There are no phones in rooms for the patients there. There are 3 beds to a room, set up like a hospital with curtains in between. They promote they rehabilitate but have not 1 wheelchair in the facility. All violations of the americans with disabilities act. The online photos are staged photos and very very old. This place is an asylum inside.

Eric Noble

Mar 2026

via Google

Whether your loved one is recovering from an injury or needs help managing a chronic illness, our devoted team ensures that each resident receives the individual attention they need and deserve

Robert Ollivierra

Mar 2026

via Google

Best long/shirt term care facility. Staff is courteous. Building is clean. Food is top tier

Keria Miller

Jun 2025

via Google

My sister was admitted to CareOne at Lowell when she was 31 years old due to a traumatic brain injury from a car accident. Staff members that no longer work for Care One like Kelly Bemis and current staff -Napoleon Battle, Nessreen Aidelbi and Maria Quintero just to name a few were great contributors to my sister's progress and I'm thankful for their assistance. Nessreen has assisted me with full compassion and dedication in whatever questions and needs I had during my sister's stay and even after her discharge. If she could not assist she would direct me to whomever could and do it all in a timely manner. I live miles away from the facility and she has always given me a piece of mind of knowing my sister was safe and well. God help that facility if they ever lose her. However, the wonderful staff has no control over the terrible staff and the disgusting building, due to these reasons my rating is low. The building looks old and run down, while the staff such as the Director of Nursing and the Director of Social Work do a poor job of showing compassion and dedication to the patients. After COVID things around CareOne has gotten worse and their only excuse is they are short staffed which is not a good excuse to a family member that is concerned about a loved one. If I knew then what I know now Careone would not have been an option for my sister, not only because of some of the horrible staff and the building's physical appearance but also because of my sister's age. She was and is very young so alot of her needs were not met.

A Johnson

Dec 2023

via Google

The team at CareOne has been caring and works well with me (family and health care proxy) in regards to my weekly visits and on external Specialist Dr appointments to ensure my family member is doing the best he can do to improve or be comfortable and happy. This includes me working with the Nurses , staff and clinicians to ensure he visits neurologist, cardiologist and other specialty drs. The dental, ear, feet and PT and OT general is done daily with nurse/LPn etc oversight at CareOne. He feels cared for and they are reassuring. The facility is always clean and staff is nice to myself and patients. Sometimes they are firm but I have never seen any inappropriate actions and they are very careful with memory patients. A The only con I have seen is when staffing is decreased, such as the awesome administrator who scheduled HC Medicaid transport or staff, you can feel a bit of stress and have to do an extra check to be sure all is in order on DR appointments. The place is very clean and activity director always looking to entertain and improve social activities on the first floor. Navigating the Medicaid, Medicare and SS you should see outside help. Thanks to the care givers from the receptionists to laundry to elevators nursing and administrators in Lowell. Regardless where your loved one goes, you need to visit and be involved to the best of the family and friend abilities!

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Government Inspection History

4 inspection visits in the last three years, 48 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 21, 2025Fire Safety StandardHealth Standard20 citations
  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2025

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2025

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2025

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2025

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Ensure that the resident and his/her doctor meet face-to-face at all required visits.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2025

  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025

  • Keep signed and dated reports of x-rays and other diagnostic services in the residents record.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 27, 2025

Jul 9, 2024Health Complaint1 citation
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2024

Jun 27, 2024Fire Safety StandardHealth Standard12 citations
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2024

  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2024

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2024

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2024

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2024

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Aug 4, 2024

Apr 6, 2023Fire Safety StandardHealth Standard15 citations
  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity G of L: actual harm, isolatedCorrected May 1, 2023

  • Have an externally vented heating system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2023

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Ensure that the resident and his/her doctor meet face-to-face at all required visits.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2023

  • Have elevators that firefighters can control in the event of a fire.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity C of L: potential for minimal harm, widespreadCorrected May 29, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Care One At Lowell offer?

Care One At Lowell offers Skilled Nursing / Long Term Care.

Where is Care One At Lowell located?

Care One At Lowell is located at 19 Varnum Street in Lowell, Massachusetts.

What do families say about Care One At Lowell?

Reviews of Care One at Lowell are sharply mixed, with some families praising attentive staff and specialized neurological rehabilitation, while others describe serious concerns about cleanliness, staffing, and the physical condition of the building. Experiences appear to vary significantly depending on which staff members and departments a family interacts with.

How did Care One At Lowell do on recent health and safety inspections?

Care One At Lowell had 4 government inspection visits in the last three years, with 48 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Care One At Lowell?

Submit the Request Information form on this page to connect with Care One At Lowell and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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