4.4(200 ratings)· North Richland Hills average: 4.4
Part of Avir Health Group · 126 communities · 4★ average
1 / 5CMS Care Compare
Reviewers largely describe a warm, family-like atmosphere at Avir at North Richland Hills, with many praising attentive nurses and cleanliness, though a couple of reports raise serious concerns about aide behavior and neglect. The community includes a locked, women-only memory care hallway where staff say they try to minimize heavy medication for dementia residents.
AI-generated from reviews and community data.
Avir at North Richland Hills is a senior living community in North Richland Hills, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 200 reviews.
Avir at North Richland Hills is a skilled nursing and long-term care facility in North Richland Hills, Texas, with a licensed capacity of 118 beds. The community serves both short-term rehabilitation and longer-term residents, including a locked dementia unit.
Family experiences at the facility are notably mixed. Some describe caring staff members who make residents feel welcome and supported, one family noted their mother with dementia "now considers it 'home'" after two years. Several families praised specific staff by name for their compassion and professionalism. However, other families report serious concerns: inconsistent housekeeping and hygiene standards, delayed responses to call buttons, insufficient therapy time despite admission expectations, inadequate meal modifications for residents on restricted diets, and administrative issues including visitor restrictions and alleged disregard for medical power of attorney documentation. Food quality is a recurring topic, with families noting portions that appear inadequate or poorly prepared for residents with limited dexterity.
The facility holds a 4.4-star Google rating based on 200 reviews. The spread between five-star and one-star ratings suggests the quality of care and attention varies significantly depending on staff assignment, unit, and circumstances. Families considering admission are advised, as one reviewer noted, that family involvement and monitoring are necessary at facilities of this kind.
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Help Me Choose4.4overall · 200 ratings combined
4.4★ on Google (200)
Nelson Himmelstein (Nelson H)
Jun 2026
The comments are very encouraging!<br>1st Cousin is being possibly being sent there,<br>As long as the Trust level is established!<br><br>Her son is in charge and this was recommended!<br>Ft Worth, TX was one of my USAF stations during the Vietnam War Era !<br><br>Hoping this work for my 1st Cousin!<br><br>Nelson H
Licia Watters
Jun 2026
My dad has been at this facility and been treated like he was family! The staff has cared, loved him and grieve for him. He was at facility that truly cared for each patient and it shows! It’s clean, pleasant, and not drab! The staff talks, cares, loves all patients! Thank you again for loving my dad like we do!
Robert
Feb 2026
this may have the worst aides of any facility i have lived in in the state of texas that includesestparkin eulesssstxand ella smithers in huntsville, texas they are rude laxy and have zero respect for residents that fail to kiss their backsides the administrstor the D.O. N. Social worker and actlvities and other mgmt types are awesome there are amazing caring nurses here that have great charscter and personslities the transportstion cpecialist is a wonderful man that does anything he can to help the residents i deeply bless AMY the administrator Remmy the D. o. N. For assisting me with the issues westpark would not help me with my power wheelchair
Araceli Sleinsky
Feb 2026
I had the wonderful pleasure to work with Katie Luna today. Katie curated assistance for a patient and thoughtfully made all the arrangements to ensure the appointment went smoothly. Throughout the process, she was compassionate, understanding, and incredibly professional. It was clear that she truly cares about her patients and goes above and beyond to support them. Katie is kind, attentive, and a pleasure to work with. I would highly recommend her to anyone needing someone they can trust with a loved one needing skilled nursing/rehab services.
Chelsa Berg
Jan 2026
I would strongly caution anyone considering this facility for a loved one. After admission, my friend was isolated from visitors, and advocates were denied access without any court order or written authority provided. Her son’s valid Medical Power of Attorney was disregarded, and decisions were made based on an internal competency assessment rather than a judicial finding. On December 31, a visitor found her sitting in a visibly soiled diaper with a strong odor present. During a video call, she clearly recognized loved ones, expressed emotional distress, and said she wanted to come home, stating she believed she had been abandoned. She has since reported developing a urinary tract infection and difficulty using the bathroom, raising serious concerns about basic care and hygiene. The lack of transparency, inconsistent enforcement of visitation, and concerns about neglect were deeply troubling. I would urge families to ask very direct questions and closely monitor care before entrusting a loved one to this facility.
13 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 23, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 27, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 27, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 27, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 27, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 10, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024
Honor each resident's preferences, choices, values and beliefs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2023
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 10, 2023
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2023
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Avir at North Richland Hills offers Skilled Nursing / Long Term Care.
Avir at North Richland Hills is located at 5600 Davis Blvd in North Richland Hills, Texas.
Reviewers largely describe a warm, family-like atmosphere at Avir at North Richland Hills, with many praising attentive nurses and cleanliness, though a couple of reports raise serious concerns about aide behavior and neglect. The community includes a locked, women-only memory care hallway where staff say they try to minimize heavy medication for dementia residents.
Avir at North Richland Hills had 13 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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