Clarence Xavier
Jun 2026
I placed my grandmother in this facility for a five-day respite stay and was extremely disappointed by the condition in which she was returned to my care.<br><br>When I arrived to pick her up, virtually all of her clothing was missing. She was dressed in donated items from the facility’s lost-and-found, had no shoes, and was still wearing the same socks she had on when I dropped her off five days earlier.<br><br>The condition of her room was equally concerning. Empty hangers were scattered across the floor and piled on top of a dresser, giving the impression that the room had not been properly attended to for days.<br><br>When I asked about her missing belongings, the nurse on duty stated that she had never seen the clothing, despite being the staff member who accepted the bags at admission. She also stated that she had not put the items away. I then began searching myself. In the laundry room, I found three pieces of clothing. Staff then took me to another resident’s room, which they indicated was known for taking other residents’ belongings, where we recovered several more items. During the search, I also observed another resident walking the halls wearing some of my grandmother’s clothing.<br><br>What was most troubling was the apparent lack of urgency from administration. At the time of discharge, approximately $300 worth of clothing remained missing, and my grandmother ultimately left the facility wearing socks because her shoes could not be located.<br><br>Losing a few items can happen anywhere. Losing nearly an entire wardrobe, having family members search the building for belongings, and discharging an elderly resident without shoes reflects a level of care and accountability that I find unacceptable.
