MyLivingChoice

Avir at Keller

1150 Whitley Road

4.2(137 ratings)· Keller average: 4.2

Part of Avir Health Group · 126 communities · 4★ average

Avir at Keller, photo 11 / 5

Quick Facts

Total units
120
Medicare rating
5 of 5

CMS Care Compare

Ownership
Government, Hospital district
Certified beds
120
Transportation
Staff provide transport to off-site hospital appointments

What Families Think

Reviews describe a skilled nursing and rehab community where individual caregivers, especially aides and transport staff, are singled out for warmth and attentiveness, though one detailed account raises concerns about diabetic care consistency and communication. Overall Google ratings are solid but experiences appear to vary depending on which staff members are involved.

The Good

  • Aides and CNAs praised by name for compassionate care
  • Transport staff described as careful and reassuring
  • Facility reported as clean
  • Food described as decent, with a resident gaining weight

The Bad

  • One detailed report of inconsistent blood sugar checks and insulin timing
  • One report of slow call light response, possibly understaffing
  • One report of no diabetic diet or family care conferences
  • No published pricing available

AI-generated from reviews and community data.

Avir at Keller is a senior living community in Keller, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 137 reviews.

About Avir at Keller

Avir at Keller (also called Heritage House of Keller) is a skilled nursing and long-term care facility in Keller, Texas, with 120 licensed beds. It serves residents recovering from surgery or injury, those in need of ongoing skilled nursing care, and individuals with conditions like Alzheimer's disease.

Family experiences at the facility are markedly uneven. Several families praise specific nursing and care staff, naming CNAs Pam, Faith, Kat, Abra, Fantasia, Emma Moss, Tierra Robinson, and Dolly, describing their attentiveness and compassionate care. One family noted they became emotional upon learning their mother's CNA was someone they'd read about in positive reviews. However, other families report serious gaps in responsiveness: call buttons going unanswered for 45 minutes or longer, inadequate hygiene (dirty rooms, residents left in urine for extended periods), and minimal actual therapy despite admission for rehabilitation. A few families also cited poor communication from admissions staff and a dismissive receptionist.

The facility carries a 4.2-star Google rating across 137 reviews. Families consistently highlight individual staff members as the difference-maker in their loved one's care, yet structural issues around call response times, room cleanliness, and admissions communication appear to recur in lower-rated reviews. Families considering placement are advised to visit unannounced and speak directly with potential caregivers.

Types of Care at Avir at Keller

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Avir at Keller

4.2overall · 137 ratings combined

4.2★ on Google (137)

Pat Fincher

Jun 2026

via Google

Father in law spent 3 weeks at HH of Keller. He said the aides/ nurses were real nice and the therapist was nice. Being a diabetic was challenging here. Inconsistent blood sugar checks and inconsistent medication administration times. Would receive insulin after he ate instead of before. Thankfully he wore a glucose monitor and would call us when his sugar was close to 400 and we would run up there to see that it was addressed. Getting a call light answered took an act of congress. Maybe short staffed? No diabetic diet offered and he rarely received what he actually ordered to eat. On 2 separate nights, his protein was one small chicken wing. He got breathing treatments but never would come back to remove nebulizer mask. There was no communication with the family in the form of a care conference, etc. the only time we received a call was when I requested to speak to someone and they did respond and they were nice. The best thing was that it was close to our house so we could run over easily to see him.

P Mitchell

Jun 2026

via Google

Elbshe is very kind and courteous and does her job job very well

Karen Kiechler

Jun 2026

via Google

Elba yanez is the most special person and CNA, she shows sincerity in her work, is gentle and patient, gives thorough care, looks out for everyone’s safety, and is very kind. She transported me from my home to Heritage House of Keller and was so good at getting me on the van and off the van and to my room. I can not say enough wonderful and good things about her and her exceptional work. I am an RN and have been a DON at several SNF and rehab facilities and I would hire many aides and caregivers that had her personality work ethics . She is the BEST PERSON AND CNA. I want to make sure that her bosses know what a special person she is. !!!!!!!! Sincerely, Karen Kiechler, RN

Linda Dixson

Jun 2026

via Google

Elba was a great driver. The first time she picked me up to bring me here I was very impressed with the way she drove the big van. She is a very cautious and careful driver that seem to know her job very well. She hooked me up and disconnected me like a pro. She is a very sweet and caring person. Linda Dixson Room #114

Gary Nordling, Realtor

Apr 2026

via Google

Elba with the company transportation is fantastic<br>What great safe diver

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Government Inspection History

11 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 28, 2026Health Complaint1 citation
  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2026

Dec 3, 2025Fire Safety ComplaintFire Safety StandardHealth Standard5 citations
  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 4, 2025

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 4, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

Nov 19, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionPast Non-Compliance

Feb 20, 2025Health Complaint2 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 1, 2025

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 1, 2025

Nov 13, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2024

Oct 24, 2024Health Complaint2 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2024

Aug 29, 2024Fire Safety StandardHealth ComplaintHealth Standard5 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 23, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 15, 2024

Mar 19, 2024Health Complaint1 citation
  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 19, 2024

Nov 22, 2023Infection ControlNo citations
Oct 24, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 30, 2023

Jul 20, 2023Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 31, 2023

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2023

  • Provide bedrooms that don't allow residents to see each other when privacy is needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 23, 2023

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 23, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2023

  • Provide properly sized and located linen or trash receptacles.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 31, 2023

  • Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 31, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Avir at Keller offer?

Avir at Keller offers Skilled Nursing / Long Term Care.

Where is Avir at Keller located?

Avir at Keller is located at 1150 Whitley Road in Keller, Texas.

What do families say about Avir at Keller?

Reviews describe a skilled nursing and rehab community where individual caregivers, especially aides and transport staff, are singled out for warmth and attentiveness, though one detailed account raises concerns about diabetic care consistency and communication. Overall Google ratings are solid but experiences appear to vary depending on which staff members are involved.

How did Avir at Keller do on recent health and safety inspections?

Avir at Keller had 11 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Avir at Keller?

Submit the Request Information form on this page to connect with Avir at Keller and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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