Melanie Perry
Jul 2024
This facility accepted my sister for a rehab stay, so I went to check it out. I immediately had reservations after my first two phone calls to schedule the appointment. After the first attempt, no one picked up the phone in the middle of the day. Later when I tried again, I was told I had to call a different number to talk with the Admissions representative. I had to use the hospital case worker to finally get in touch with them. When I stepped into the actual facility to tour, it was like stepping back into the 90's when I had started in the field of senior care. The receptionist was polite, but had boxes stacked behind her desk. While I was waiting for the Admissions person to step out of morning meeting, all I could hear was the receptionist at her desk eating something loudly and crunching and smacking her lips while doing so. I watched staff members walking by in all manner of dress and headwear, none of them seeming to show much urgency in what they were doing. When I was taken back to be shown the room my sister would be staying in, I noticed that the LVT in the hallway was chipped and missing pieces here and there. I was shown a run-down semi-private room where, after apparently removing some shelves, no wall repairs had been done, leaving the wall badly scarred and wires hanging down from the TV above. The Admissions person saw my concern and admitted they did not currently have a Maintenance Director, stating, "We're doing the best we can". I also pointed out that the Jack and Jill bathroom arrangement would not work for my sister because she was on contact precautions due to a case of ESBL. She looked surprised and said, "huh, I guess I'll need to look into that", even though the facility has received all of my sister's medical information at that point. In my opinion the room was not habitable and should not have been presented for lease. When I looked at the the rehab gym, the view out to the marina was beautiful, but the space was tiny and the equipment looked liked something acquired at area garage sales . The Admissions rep said, "It doesn't look like much, but it gets the job done". I was amazed that this facility had received a deficiency-free survey. To most survey teams , the condition of the floors, room walls, and most of the door frames would have prompted citations related to infection control and resident dignity. Fortunately, we have found an alternative rehab facility that is simple but clean, in good repair, professional, and well equipped to serve my sister. This facility needs help from their Home Office group to create a better experience for its residents/rehab patients. Don't they deserve it?
