MyLivingChoice

Autumn Lake Healthcare At Oak Manor

3415 Greencastle Road

3.8(302 ratings)

Part of Autumn Lake Healthcare · 47 communities · 4.2★ average

Autumn Lake Healthcare At Oak Manor, photo 11 / 5

Quick Facts

Total units
145
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
145
Licensed capacity
Licensed for up to 145 residents
Care focus
Skilled nursing and short-term rehabilitation stays

What Families Think

Autumn Lake Healthcare At Oak Manor is a skilled nursing and rehabilitation community in Burtonsville, Maryland, rated 3.8 out of 5 from 302 Google reviews. Many reviewers praise the rehab therapy team and describe successful recoveries, while at least one detailed account raises serious concerns about communication and end-of-life care.

The Good

  • Multiple reviewers credit therapy team with helping them walk again
  • Housekeeping and cleanliness frequently praised
  • Staff described as friendly, welcoming, and professional
  • Activities director and team noted for engaging visitors and residents

The Bad

  • One detailed report of neglect, poor communication, and delayed basic care
  • Same reviewer said facility did not follow up after inviting further discussion
  • One account describes pressure toward premature discharge before stabilization

AI-generated from reviews and community data.

Autumn Lake Healthcare At Oak Manor is a senior living community in Burtonsville, Maryland offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 302 reviews.

About Autumn Lake Healthcare At Oak Manor

Autumn Lake Healthcare At Oak Manor is a skilled nursing / long term care community in Burtonsville, Maryland. The community is licensed for up to 145 residents.

Families rate Autumn Lake Healthcare At Oak Manor 3.8 out of 5 based on 302 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Autumn Lake Healthcare At Oak Manor

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Autumn Lake Healthcare At Oak Manor

3.8overall · 302 ratings combined

3.8★ on Google (302)

Teferi Tiku Adane

Jun 2026

via Google

Autumn Lake Healthcare is the best rehab center. The reason I say this is because of all the employees that work there. I came to this rehab center with a fractured ankle and I was not able to walk. The day I was admitted to Autumn Lake all of the employees that were on duty came and introduced themselves and told me that soon I will be able to walk out fully recovered. So on June 4th I was able to walk out of the rehab after 8 weeks of stay The nurses,the nurses assistants,the kitchen staff,the therapist, the house keeping staff ,the doctors, the social workers, the supervisors, the maintenance department,the activity employees, the laundry employee all worked in unity to make my stay pleasant. If you or your family are looking for a rehab center, Autumn Lake Healthcare is the one and only place for you. Thank you so much

Teferi Tiku -Adane

Jun 2026

via Google

Autumn Lake Health care at Oak Manor has the best people working for them . When I arrived to this rehab center, I was in a lot of pain and discomfort . I arrived in ambulance from the hospital around 8pm.. All the care providers that were on duty that night gave me The Red Carpet Treatment. They told me that everything will be ok and with the help of God and the therapists, I will soon be able to walk out of the rehab center. Guess what? On June 4th I walked out of there. So what makes this rehab center special? The one thing that makes it special is the human touch of each employee. From the person at the front of the house to the nurses, the supervisors, the social workers, the doctors, the nurse supervisors, the activity department, the kitchen department, the maintenance employees, the cleaning department, the therapists and the nurse assistants and laundry department,all are excellent excellent human beings. As I was laying in my bed, I asked myself if I could be able to do what they do for one day? My answer was no, I can't even do it for five minutes. When an organization has excellent people working for them that organization has the best asset. So Autumn Lake Health care should be proud of all there employees. The reason I did not name names is because everyone was excellent . Finally I would like to thank God for being treated by The Great Employees of Autumn Lake Health care. If you or your family need rehab then Autumn Lake Health care should be your first and only choice. Thank you Autumn Lake and good bye.

Malaysia White

May 2026

via Google

Update: After posting my original review, the facility publicly responded encouraging me to contact them to discuss my concerns further. I did exactly that and reached out as instructed, hoping to finally receive answers, accountability, or at the very least a meaningful conversation regarding my grandmother’s care. Unfortunately, I received no response, no returned phone call, and no follow-up despite my efforts. This lack of response only reinforced the concerns our family experienced throughout my grandmother’s stay: poor communication, lack of accountability, and disregard for the concerns of patients’ families. It is deeply disappointing that even after publicly acknowledging my review and inviting further discussion, there was still no effort made to genuinely address what occurred or communicate with our family. Families dealing with the illness or loss of a loved one deserve compassion, responsiveness, and transparency. Sadly, our experience continued to fall short in all of those areas. Original Review: It is with profound sadness that I write this review regarding my grandmother’s stay at Autumn Lake Rehabilitation in Burtonsville, MD, where she ultimately passed away. Our family entrusted this facility with her care, hoping for a safe, compassionate environment, but unfortunately, our experience fell far short of expectations. I feel it is important to share the full scope of what happened to help others make informed decisions and to encourage the facility to address serious shortcomings. From the beginning, communication with staff was inconsistent and often dismissive. Requests for updates on my grandmother’s condition were delayed, vague, or overlooked entirely. On multiple occasions, critical information about her health was not shared in a timely manner, leaving our family anxious and uncertain about her wellbeing. Even simple questions about her daily care or treatment plan were met with indifference, which made us feel powerless and unheard. During her stay, my grandmother experienced repeated instances of neglect. Basic needs such as assistance with mobility, personal hygiene, and medication were frequently delayed or missed. Watching her struggle in these moments was heartbreaking, and it became necessary for our family to intervene repeatedly to ensure she received proper care. These were not isolated incidents—they were part of a pattern that caused unnecessary suffering. Equally distressing was the lack of empathy and compassion shown by some staff members. While we understand that healthcare work is demanding, my grandmother deserved patience, dignity, and human kindness—especially in her final days. Instead, we witnessed rushed responses and cold interactions that made her—and us—feel like burdens rather than patients deserving of care. Toward the end of her stay, we were pressured to make decisions about her discharge before she was fully stabilized. This premature push caused significant stress and put her safety at risk. It was clear that efficiency was being prioritized over patient wellbeing, leaving us frustrated and heartbroken. I do want to acknowledge that a few staff members were kind and genuinely tried to help, and their efforts did not go unnoticed. However, these individuals were exceptions in an overall environment that failed to provide the standard of care my grandmother deserved. Losing my grandmother was devastating, and it is painful to reflect on the neglect, poor communication, and lack of empathy that characterized her time at Autumn Lake Rehabilitation. I share this review not out of anger, but in the hope that it prompts the facility to examine its practices, prioritize patient safety and dignity, and ensure that no other family experiences the same difficulties we endured. My grandmother deserved compassionate, attentive care in her final days—care that Autumn Lake Rehabilitation regrettably failed to provide. I sincerely hope this review encourages meaningful change for the sake of future patients and their families.

Roberta Marsh

Mar 2026

via Google

Our missionary team visit Oak Manor every 2nd Friday of the month. Today’s visit was very good, the staff is always friendly and welcoming. The activities director and her team especially Ms Jackie help to make our short time there joyous and we feel appreciated. The environment at Oak Manor is very clean, neat and pleasant. Everyone that we encounter are professional.

Pauline Ezechiels

Oct 2025

via Google

To whom it may concern, I am here for the purpose of rehabilitation to my lower extremities due to both of meningitis, and I must command miss Trisha, who is the housekeeping developer here she had taken me back in noticing the way how she inspects each individual room, the drapes and the total surrounding of the residence here I am claiming her employee of the year. Please let me see this in motion. I pray God bless you I must add the facility is totally organized and outstanding. Keep the good work up.. Sincerely, Pauline Ezechiels.❤️❤️❤️❤️❤️ Last but not least The Therapy department is is outstanding. I came in here, not walking now today’s date I’m able to walk. They are very clear and loving and I must say they take time with you. It’s no rush. I thank God. I’m back to my whole health. I give the staff around the 👏🏿 applause.👏🏿 GNA Helen and Jules they doing a phenomenal job they treat me with care , I recommend this facility 100%. Clean is like I was home.

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Government Inspection History

6 inspection visits in the last three years, 54 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 29, 2026Health Complaint3 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

Apr 7, 2026Fire Safety StandardHealth Standard21 citations
  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2026

  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2026

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2026

  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2026

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2026

  • Meet other general requirements that are deficient.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2026

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2026

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026

Jul 1, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 30, 2025

Feb 19, 2025Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 22, 2025

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 22, 2025

  • Construct fire resistant interior walls.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2025

  • Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 2, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 2, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025

  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025

Nov 20, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2025

Oct 20, 2020Fire Safety StandardHealth Standard14 citations
  • Meet other general requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2020

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2020

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2020

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2020

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2020

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2020

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2020

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2020

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2020

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2020

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2020

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2020

  • Install corridor and hallway doors that block smoke.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 4, 2020

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 4, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Autumn Lake Healthcare At Oak Manor offer?

Autumn Lake Healthcare At Oak Manor offers Skilled Nursing / Long Term Care.

Where is Autumn Lake Healthcare At Oak Manor located?

Autumn Lake Healthcare At Oak Manor is located at 3415 Greencastle Road in Burtonsville, Maryland.

What do families say about Autumn Lake Healthcare At Oak Manor?

Autumn Lake Healthcare At Oak Manor is a skilled nursing and rehabilitation community in Burtonsville, Maryland, rated 3.8 out of 5 from 302 Google reviews. Many reviewers praise the rehab therapy team and describe successful recoveries, while at least one detailed account raises serious concerns about communication and end-of-life care.

How did Autumn Lake Healthcare At Oak Manor do on recent health and safety inspections?

Autumn Lake Healthcare At Oak Manor had 6 government inspection visits in the last three years, with 54 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Autumn Lake Healthcare At Oak Manor?

Submit the Request Information form on this page to connect with Autumn Lake Healthcare At Oak Manor and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Autumn Lake Healthcare At Oak Manor? Claim this listing to update photos, pricing, and details. It's free.

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