Chey Chey
Apr 2026
UPDATE: Since I’m unable to respond directly to their reply on my review, I want to clarify that I have contacted the facility repeatedly by phone and email and have received no meaningful follow-up. I specifically requested written communication because I am documenting this entire process. As the POA for my family member, I was simply trying to get answers on their behalf, especially because they expressed fear of retaliation. After I emailed the facility multiple times, they contacted my family member directly in a way that made them uncomfortable, then responded to me by stating that my family member was “their own responsible party,” while still failing to address any of the concerns I had raised. Once again, this facility has refused to take accountability or provide clear answers. ------------------------------------------------------------------------------------------------------- The single star in this review is reserved solely for the occupational and physical therapy teams. Their professionalism and dedication made a meaningful difference in my family member’s recovery, and they deserve recognition for the care they provided. The rest of the experience at this facility was deeply concerning and fell far below acceptable healthcare standards. Upon admission, my family member was recovering from a serious infection and had a PICC line in place, in addition to a recent amputation. On multiple occasions, the nursing staff failed to maintain a proper cap on the PICC line—an essential component for preventing contamination and infection. This is not a minor oversight; it is a clear violation of basic sterile procedure, infection control protocols, and standard nursing care practices. Despite being brought to the attention of staff more than once, the issue was dismissed with explanations that supplies were unavailable, only for replacements to later appear. This pattern repeated several times over the course of the stay, raising serious concerns about both accountability and patient safety. The care of the amputation site was equally troubling. Clear, written instructions were provided by the treating physician outlining how the wound should be cleaned and dressed to prevent complications. These instructions were not consistently followed. Appropriate wound care measures were only observed when a follow-up appointment was imminent. Outside of that, prescribed protocols appeared to be disregarded. Additionally, despite explicit medical restrictions, my family member was permitted to ambulate when they should not have been, placing them at further risk of harm. Beyond these specific issues, there was a broader atmosphere of neglect and unease. Concerns voiced by residents about their treatment contributed to an environment that did not feel safe or professionally managed. This review is being shared only after discharge due to genuine concern about potential retaliation during the stay. Healthcare facilities are entrusted with the well-being of vulnerable individuals. That responsibility demands consistent adherence to medical instructions, strict infection control, and a culture of accountability. Based on this experience, those expectations were not met.
