Allegra Wainwright
Jul 2026
I strongly advise researching alternative facilities before placing a loved one in this care center. My experience with the Arcadia Unit has revealed severe deficiencies in sanitation, basic patient care, and communication.Sanitation and Facility Upkeep: The unit is poorly maintained. There is a pungent urine odor immediately upon entry, and both the floors and baseboards are visibly filthy.Neglect of Personal Hygiene: Although residents are scheduled for showers on Tuesdays and Thursdays, the staff cannot verify whether my mother actually receives them. During a week when her clothes were misplaced, she was left in the same outfit for seven straight days. When I cut her toenails, her feet had a severe, sour odor, confirming a total lack of basic bathing.Substandard Nutrition: The food provided is unappealing and poorly prepared. During a recent dinner visit, my mother was served a cold, hard sausage, mushy vegetables, melted ice cream, and lukewarm milk. Due to the poor quality, she frequently refuses to eat.Emotional Distress and Lack of Stimulation: Residents are rarely taken outdoors. If I do not personally visit to take my mother outside for fresh air, she remains confined indoors for over a month at a time. Despite having dementia, she is cognitively equipped to communicate her distress. She is deeply unhappy, cries frequently, and has recently become increasingly irritated, sad, and desperate to leave.Communication Failures: The facility is highly unresponsive. Phone calls to the unit regularly go unanswered. There is an absolute lack of internal communication between shifts; the evening staff is entirely unaware of morning events, and the morning staff is unavailable to answer questions later in the day. Please spare me the follow-up call, as I've spoken to the facility administrator and floor staff, ie..social worker, and I have not gotten any response.
