Autumn Lake Healthcare At Ballenger Creek

Laura A Valdes-Borsum

Jun 2026

via Google ↗

The staff at Autumn Lake was phenomenal in caring for my mother Olga E Valdes, during her stay of over one month while she rehabilitated after her right hip replacement surgery. We cannot thank you enough for your attentive, gentle, and specialized care! We have referred a friend of ours who is currently at your place for rehab after his back surgery, and we will continue to refer everyone we know who is looking for the excellent services that you provide.

Tiffany Bivens

Mar 2026

via Google ↗

My mom was a resident there a few months ago ! Some of the staff I noticed really liked their job and a few that doesn’t some sit in the rooms on there phones , they have earbuds in, the DON. I have to positive words for her! I’m not a fan of HCSG either, they take advantage of the manager real bad like that have something personal against her, but I know they don’t care as long as they can use you til you leave, pt was good and I thank them!

Lisa F

Jan 2026

via Google ↗

This Nursing home/Rehab is terrible. Lets first talk about the care my mom has received. She entered this place needing assistance with regaining strength for walking. The faculty was aware the first night she arrived she would be needing assistance to the restroom and dressing and bathing. There was no bathroom schedule as promised matter of fact she is peeing in a depends other than when we the family are the to assist her to the bathroom. Often we arrive to find the bed soiled with urine drying and her clothing she is wearing smells and feels of wet pee. Only to receive excuses by the staff. That brings me to the staff, the most unfriendly group of people with attitudes. Why are you there if you don't want to work with the elderly? The lack of communication that is given. I have reached out many times with voicemails to go un answered. If my mom had fallen or anything else it be 4 hours later they would notify us. We have been given no information on her status as she has dementia so its sometimes difficult to get from her. We were not advised of her care plan or anything even after it was requested. Although my mother has Dementia she is still able to tell us when she is being treated mean or rough. The food comes pretty late in the evening for elderly around 6:20 for dinner and 1:20 lunch. It arrives cold and half filled cups of liquids. There chopped diet is not chopped at all it is baby food. There is a difference between chopped an pureed. I have had to go to the desk to make request as to a sheet change and often either ignored or rolled eyes at or snickered behind my back all for asking for is human care what we are paying them to provide. It has been a miserable experience for my mom and the family. I would like to add that the auto generated response from this owner is a complete joke. If you had read my concerns in the review I HAVE REACHED OUT AND NO ONE RESPONDS!! SO .. you have no interest in hearing or doing anything you claim! Your number one concern are dollars in your pocket.

Dawn Vargas

Dec 2025

via Google ↗

Unfortunately, my mother experienced some of the same issues having to pull her out of this facility after only a week here. She fell from a ladder hanging decorations. She was in good shape physically and mentally, but fractured her pelvis. We were limited because of other facilities being full so we had her transported from the hospital to Autumn Lake Heath Care having a positive attitude hoping she wouldn’t experience any issues, but we did starting with the very first day. They wanted to put my mother in depends. I told them no as well as my mother. She was able to go to the bathroom with assistance as she did while at the hospital, but the aid and RN argued in front of us about it and then from then on, the food was always cold, bringing the wrong food at times, having to wait for an aid for over 30 minutes to go to the bathroom, to leaving my mom for 20 minutes holding herself up over the bedpan almost in tears when my sister found her this way. She complained to the facility hoping to hear from someone higher up but nothing. We made the decision this place was not a place to keep our mother after the week of bad experiences. We went to the administrators to complain and heard nothing until the day she was being discharged to take her mom to pay for 24hr home care. The PT & OT are great, but they are contractors. Some of the aids are good, but there are more bad ones that make it difficult. The RN’s are ok. They are short staffed and the ones there are probably overworked and probably underpaid. The director really needs to pay attention to theses reviews and complaints and try and fix these issues asap..

Kim Grant

Sep 2025

via Google ↗

EDITING: Since I've now had my lady out of there i can assure you that this place is without a doubt the WORST facility I've ever encountered! I would not put a stray dog under the care of this facility! The care became sub-par at very best after my lady had been there maybe 3 days. Medications were consistently incorrect doses and never at the same times. Meals?? If you really want to try to call what they put on the plates 'food'. One meal consisted of a square of lasagna that was not even 2"x2" and was dried and burnt. Another dinner, on a separate day, was brought in and the entire 'meal' was 2 slices of plain white bread-literally nothing else! When I went down the hall and raised questions a chef salad was brought in about 40 minutes later. Thanksgiving dinner was supposed to be a family event with residents in the main dining areas with their loved ones. We came in to find my lady in her room, in bed, alone, with a plate of something that loosely resembled a turkey dinner, it was cold. I found one of the unit managers who put our family into an area, they had to find chairs for us, and brought my lady a dinner plate that was 'ham'. The ham was odd looking and my SIL checked it before we let our lady take even one bite. The 'ham' was rotten. Care and compassion is nil. My lady has an incontinence issue. More time than I can count I'd find her sitting in a saturated bed, having been there for what she said had been a few hours. When brought to the attention of the nurses i was told they were very busy and were getting to her as soon as they could. My lady fell in the bathroom late one night. The call cord was pulled yet she stayed on the floor waiting for a very long, unknown amount of time before an aide finally came in. Another occasion when her bed had been soiled, the aide assigned to her yanked her arm with such force that it remained sore for a few months. There's more but honestly don't feel adding everything is even necessary. What i saw was well more than enough! I requested to have her transferred to another facility immediately, unfortunately there were no beds available right away, so i requested that they discharge her to go home. I was told that they felt she needed to be there another 6 weeks. I was told if i insisted, i'd have to sign an AMA form (against medical advice). I find it incredible that this facility is even permitted to take on the care of any living being! If I didn't make sure to be there every single day and bring every meal, there's no telling what would have happened Initial experience with the staff when my elderly lady was taken in today was positive, and the nurses were very sweet and genuinely listened to my conversation and concerns. As evening came and my elderly lady, who was taken there for rehabilitation and who is still experiencing some bouts of confusion due to a very bad UTI, had made repeated calls to me about lack of care, lack of staff presence, not being fed after being there for 7 hours, and some other issues, I called into the facility. I was put on the phone with a supervisor, Catherine, who was very abrupt and dismissive toward me, told me she was very busy and had not been in to assess the patient yet. I told her that my lady said she'd not even been fed yet, her comment was that a dinner tray had just been taken in. It is 7:05pm, so that means this lady hadn't had a meal since breakfast, as lunch was not provided to her prior to her transfer in. I told Catherine I'd be making an in-person visit the next day. She said, 'fine', and abruptly ended the call. When a caregiver and friend calls to express concern about a confused and upset elderly person, the first response met should not be dismissive with an aire of uncare, and one that shows no compassion, and definitely should not be coming from one that is supposed to be a supervisor at a 'care' facility. This does not give a caring and compassionate vibe. As this is literally only the first 7 hours of the very first day there. I will update my comment and opinion, should there be any changes.