I want to express my heartfelt thanks for the care, compassion, and dedication you show every day for my grandmother Barbara and the rest of the residents. The kindness and respect you give to residents do not go unnoticed, and it brings great comfort to families like mine to know our loved ones are in such capable and caring hands.<br>Your patience, warmth, and professionalism create a safe and welcoming environment, and we are truly grateful for everything you do—both the big efforts and the small, thoughtful moments.<br>Thank you for making a meaningful difference in the lives of those you care for.<br><br>After a hard fall my grandmother had to get surgery and transferred to a rehab center.<br>The center was not suitable..<br>3 staff members of Sunrise took time out of their schedules to show up to the rehab center and demand my grandmother come home/get released.<br><br>She will be home tomorrow and sunrise is going above and beyond to make sure she is taken care of.<br>This place has truly made mine and my mother’s life a breeze.<br>We are happy she’s been able to call this place home for the last 3 years.
No words can express the appreciation I have for the staff at Sunrise of Frederick. My sister, who was diagnosed and suffered from frontotemporal dementia, became a resident at the beginning of 2023 until her transition early this year. She was immediately treated like family and fit right in. Before her rapid decline, I could tell she loved her caregivers and staff. There were a few times where I had to voice some concerns, and they were heard with empathy and addressed immediately. I placed her here after being in another home that treated her like the number on her door but that was not the case at Sunrise. I watched the workers with other residents and saw the same level of care and concern they gave my sister and that pleased me as well.<br><br>I am so grateful and thankful for Brenda and the entire staff who comforted me and my family during the entire process of her residency end. They always took time to listen to me and try to comfort me because I could not come to acceptance of my sister’s condition, especially because she was so young. It has taken me a little over 5 months to finally write this review, as I am still very much dealing with grief, but could not let it go much longer unsaid.<br><br>Again, thank you from the bottom of my heart for the care you gave my sister dear Van. I will always be grateful and wish you all the best.
I reviewed Sunrise of Frederick two years ago and am compelled to return to provide my continued praise for the staff and facility. As my mom approaches her three-year mark, we are still in the honeymoon phase, still experiencing total peace of mind.<br><br>A lot of emotion is tied to having a loved one in an assisted living facility, a lot of trust bestowed on non-family members. I micro mange everything; but not at Sunrise. I still have full control over decisions made on her behalf, but now they are simplified with clearly conveyed expertise and support. The concept of teamwork is not just a cliché there, it’s a driving force toward safe and happy residents.<br><br>Why would I undoubtedly choose them again?<br><br>Care Level: My mom is always clean with hygiene a priority, receives abundant meals and strong health oversite by her caregivers and the skilled nursing team of Line -Carol, Tara and Sheryl. The interactions between not only caregivers and residents, but between the staff themselves, are defined by laughter, sweet silliness and mutual admiration and concern. No task overwhelms them with their innate personalities to nurture.<br><br>Hands on caregiver standouts are:<br><br>Germaine – The GOAT! Treats my mom like her own, loving her, fostering her individuality with specific strategies, understanding and endless compassion<br><br>Kim T - Her animated personality and hugs make my mom smile<br><br>Kim S - Born caretaker and constant nurturer<br><br>Joyce - So steady, hardworking and ever attentive<br><br>Zabeb - Such a sweet, calm and gentle manner<br><br>Transparent and Regular Communication: I am amazed at how many staff roles are aware of my mom’s needs and whereabouts daily. Sunrise does a remarkable job in disseminating information throughout all teams. Whether it be an update on my mom’s health status, care plan or billing information, I receive transparent accurate information.<br><br>Cleanliness: The entire facility is immaculately clean any time of day or night. And, it smells good. Thank you Liz and Bethany for your hard work and pride in ensuring a sanitary “home.”<br><br>Proactive vs. Reactive: Foresight to know the needs of the residents before they happen seems to be a magical superpower of the staff. Knowing the nuances of each resident, they anticipate their unique needs, especially meaningful when some residents can’t express them for themselves. For example, my mom was outside one sunny day this week. I sat to chat and within 10 minutes her caretaker, Germaine, not knowing I was there, came out with a drink for her and to tell her that she’d come bring her in soon before she got overheated.<br><br>Smiles and Laughter:<br>It’s the people that create the sea of smiles on the residents faces. At the front desk, Nancy and Sakeena always greet me with warmth and friendly conversation, sharing heartwarming stories about my mom and always in the know and ready to help. Brad keeps the facility in order with his strong work ethic and forever happy demeanor. Kristy and Caroline, the Activity Team, create a social atmosphere with activities geared to varying levels of cognition and mobility. Even polish my mom’s nails – glitter and all. And Tina helps my mom feel like a movie star with stylish hairdos.<br><br>Approachability: I know what I have to say matters and my requests are heard and acted upon quickly. Whether it be the Executive Director, Brenda Waggoner, the Director of Care Management, Jude Dike or Katrice Moore, Director of Sales. Katrice, funny and compassionate, was my first interaction with Sunrise and has steadily been a force that steps up to do anything. Brenda and Jude, though tasked with management, will straighten a stuffed animal, help my mom to dinner or patiently listen. They never pull rank.<br><br>The aging process with a loved one is complex, both physically and emotionally; having a dedicated and knowledgeable team to help me navigate is such a gift. Thank you Sunrise of Frederick!