MyLivingChoice

Windsor Atrium

1814 Atrium Place

4.6(262 ratings)· Harlingen average: 4.6

Part of Wellsential Health · 67 communities · 4.3★ average

Windsor Atrium, photo 11 / 3

Quick Facts

Total units
120
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120
Transportation
Dedicated driver for resident medical appointments
Therapy program
In-patient physical therapy stays available on-site
Specialty care
Dedicated wound care team for post-surgical patients

What Families Think

Windsor Atrium is a skilled nursing and long-term care community in Harlingen, Texas, with families most often praising its physical therapy and wound care teams. Reviewers describe a clean, well-maintained facility with generally attentive staff, though a few mention slower response times during nights and weekends when short-staffed. One detailed review flagged a problematic staff member (since addressed by management) and a discharge-planning delay.

The Good

  • Strong physical therapy program praised by repeat patients
  • Dedicated wound care team described as attentive and skilled
  • Clean, well-maintained facility noted by multiple reviewers
  • Transportation driver praised for reliability and courtesy
  • Nursing director personally followed up on complaints
  • Good food selections mentioned by a reviewer

The Bad

  • Staffing appears thinner on nights and weekends, slowing response times
  • One report of an unprofessional, rude staff member (since suspended)
  • One report of delayed discharge planning for home health care

AI-generated from reviews and community data.

Windsor Atrium is a senior living community in Harlingen, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 262 reviews.

About Windsor Atrium

Windsor Atrium is a 120-bed skilled nursing and long-term care facility in Harlingen, Texas, serving patients recovering from surgery, stroke, and other serious medical conditions. The facility handles both short-term rehabilitation and extended care, including wound care and physical therapy.

Families and residents consistently report that the nursing and therapy staff deliver attentive, compassionate care. Multiple reviewers highlight how quickly medications and assistance arrive, noting that nurses and CNAs treat residents with respect and gentleness during personal care. Food quality stands out across reviews, with families appreciating both menu variety and the work of the kitchen staff. The physical environment is described as clean and well-maintained, and the overall atmosphere appears calm and supportive, one resident wrote, "the staff also has an atmosphere of contentment with their vocation, and it shows in how they treat" patients.

The facility carries a 4.6-star rating across 262 Google reviews. However, a small number of lower-rated reviews raise concerns about inconsistencies in care standards and staff conduct that families should discuss directly with management, particularly around care processes and staff accountability.

Types of Care at Windsor Atrium

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Windsor Atrium

4.6overall · 262 ratings combined

4.6★ on Google (262)

Roberto Vega

Jul 2026

via Google

Munchas gracias que Dios los bendiga sienpre son unas grandest personal asen su trabajo muy bien estoy muy Feliz Como cuidaron a mi espozo munchas gracias lo recomiendo al 100 porciento

gus cavazos

Apr 2026

via Google

My dad has been at the Atrium for 8 days, after his heart surgery. He is on track to go home on Thursday and we are all very appreciative of the care and affection they have shown my dad. Truly, a well deserved 5 star rating.

Linda Jensen

Apr 2026

via Google

Attractive place. Clean. Staff is very good unless they are short, like weekends and nights.. My personal observation is the nurses and CNA staff do their best to help patients.

Gilberto C-G

Apr 2026

via Google

My father is staying here for a few days after surgery. I am very impressed by the atmosphere of the place. Not only is it structurally well-maintained and clean, but the staff also has an atmosphere of contentment with their vocation, and it shows in how they treat my father. The staff is friendly, competent and knows how to make my father feel at ease. I am very grateful. Diositio los bendiga.

wither bendy

Apr 2026

via Google

Good quality care, and overall atmosphere.

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Government Inspection History

10 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 8, 2026Health Complaint2 citations
  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2026

Dec 9, 2025Health Complaint3 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 10, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2025

Aug 29, 2025Fire Safety StandardHealth Standard12 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedCorrected Aug 30, 2025

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

Jun 26, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 27, 2025

Jun 21, 2025Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 22, 2025

Aug 21, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2024

Jul 25, 2024Health Complaint1 citation
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 26, 2024

Jun 27, 2024Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 15, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 15, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2024

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 28, 2024

May 9, 2024Health Complaint2 citations
  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2024

Apr 6, 2023Fire Safety StandardHealth Standard9 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Windsor Atrium offer?

Windsor Atrium offers Skilled Nursing / Long Term Care.

Where is Windsor Atrium located?

Windsor Atrium is located at 1814 Atrium Place in Harlingen, Texas.

What do families say about Windsor Atrium?

Windsor Atrium is a skilled nursing and long-term care community in Harlingen, Texas, with families most often praising its physical therapy and wound care teams. Reviewers describe a clean, well-maintained facility with generally attentive staff, though a few mention slower response times during nights and weekends when short-staffed. One detailed review flagged a problematic staff member (since addressed by management) and a discharge-planning delay.

How did Windsor Atrium do on recent health and safety inspections?

Windsor Atrium had 10 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Windsor Atrium?

Submit the Request Information form on this page to connect with Windsor Atrium and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Harlingen.