1 / 5CMS Care Compare
Reviews for The Willows are sharply mixed, with several families reporting serious lapses in rehab and nursing care, while others single out one activities staff member for genuinely lifting residents' spirits. Overall the picture is inconsistent, ranging from medication and wound-care concerns to praise for bingo and community engagement.
AI-generated from reviews and community data.
The Willows Health & Rehab Center is a senior living community in Euclid, Ohio offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Bathroom. Families rate it 3.7 out of 5 across 41 reviews.
The Willows Health & Rehab Center is a skilled nursing / long term care community in Euclid, Ohio. The community is licensed for up to 75 residents.
Families rate The Willows Health & Rehab Center 3.7 out of 5 based on 41 Google reviews.
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Help Me Choose3.7overall · 41 ratings combined
3.7★ on Google (41)
Ladonna Kirkland
Jul 2026
My family member stayed at this facility for rehab. The admissions director was very helpful and super knowledgeable. She called and allowed us to tour before my cousin was admitted. The room was nice and clean and met our expectations. Will recommend to anyone needing to place their family member in a nursing home
Nate
Jun 2026
Nurses are mean. They don’t have no snacks all they have to drink is water. Hospital Food Is better than the food here.. trying switch asap
Nathan Sawyer
Jun 2026
Only here because University Hospital sent me here. Told them to send me some where nice…smh Its cool cuz I been in worse places like shelters and jail/county my only complaint fr is the snacks suck ssa and the nurses are nice but they amnesia cuz forget a lot of things.
Danielle Ivey
Jun 2026
This place is a joke I was there for rehab never got rehab never saw a doctor the staff is unprofessional they talk to residents crazy I start rehabbing myself I wouldn’t send my love one I’m also an aide myself and when I say this all these facilities just hire anybody I had a nurse I had at a different facility the same reason I got into with her at the other facility I got into at this facility as well and I don’t understand how I tell the DON MY PROBLEMS ACT LIKE U CARE NOTHING WAS DONE THIS NURSE EVEN TALKED ABOUT ME TO ANOTHER STAFF OUTSIDE MY DOOR yes I said something these places not use to people able to speak up for themselves and when they do they treat u like your problematic they wasn’t giving me my meds that very important it took for my doctor to call up there so much I can say bout this place but I already took it to the next steps I wouldn’t recommend putting my love one here
DAWN WOOD
Jun 2026
Please, by all means, do your research. When looking into potential placements for your loved one, do not rely solely on online ratings or marketing to make your decision. Take a personal tour of the actual facility, ask hard questions and pay close attention to cleanliness, the condition of the durable medical equipment (DME) used to care for your loved one, watch for potential safety issues and the appearance of the residents.<br>Most importantly, trust your own intuition and closely watch your loved one's overall affect and demeanor. If you notice a red flag—even if it seems like a one-off incident—do not ignore it.<br>I have to say that I was initially hopeful despite having some reservations. My ultimate goal was simply to ensure that my loved one's basic needs were being met.<br>However, shortly after they arrived, it became glaringly clear that this facility suffers from a major lack of frontline staff and an overwhelming amount of disconnected upper management. The Director of Nursing (DON) reminded me of the Wizard of Oz—someone who stays hidden behind a curtain where you never actually see them, yet they are supposedly the one in charge and running things.<br>The facility was severely understaffed. When I asked about the patient-to-staff ratio—which was one aide to 13 or 14 patients—I was advised that the corporate office set the parameters, claiming they are only required to assign one aide per hallway.<br>I totally disagree with this policy; it represents bare-minimum care at best.<br>Because of this neglect, my loved one was routinely allowed to sit for hours on end soiled, unable to ask for help. On multiple occasions, I came to visit randomly and at different times of the day only to find their room door completely closed and them left partially dressed in bed.<br>It was incredibly alarming to wonder how long they had been lying there completely unattended without any assistance.<br>Furthermore, whenever I tried to call the facility to receive an update on how my loved one was doing, it was to no avail, there was almost never anyone stationed at the nurses' desk to answer the phone. Yet, ironically, whenever I would arrive in person to visit, there would often be a huddle of employees standing around chatting with each other about nothing.<br>After repeatedly leaving communicating my concerns and detailing my loved one's specific needs, I decided early on to make arrangements to move the from The Willows.<br>They are now at another facility where they are absolutely thriving.<br>Hold these facilities accountable. DO NOT minimize your concerns, do not accept their endless excuses, and never forget that you are an advocate and your loved one's voice.<br>People (not everyone) in this industry can become incredibly complacent and cavalier, but you should never excuse behavior that jeopardizes your loved one's well-being,safety, care or health.<br><br>Dawn~
3 inspection visits in the last three years, 61 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide enough food/fluids to maintain a resident's health.
Severity G of L: actual harm, isolatedCorrected Jun 19, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2024
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2024
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected Jun 2, 2022
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2022
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 22, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2022
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2022
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2022
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2022
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2022
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2022
Meet other general requirements that are deficient.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2022
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2022
Have restrictions on the use of portable space heaters.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2022
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2022
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2022
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2022
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2022
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2022
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2022
Honor the resident's right to manage his or her financial affairs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2022
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2022
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2019
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2019
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2019
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2019
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2019
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2019
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2019
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2019
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2019
Provide a written emergency evacuation plan.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2019
Have power receptacles that are properly grounded.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2019
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2019
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2019
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2019
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2019
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2019
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2019
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2019
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Willows Health & Rehab Center offers Skilled Nursing / Long Term Care.
The Willows Health & Rehab Center is located at 1500 E 191st St in Euclid, Ohio.
Reviews for The Willows are sharply mixed, with several families reporting serious lapses in rehab and nursing care, while others single out one activities staff member for genuinely lifting residents' spirits. Overall the picture is inconsistent, ranging from medication and wound-care concerns to praise for bingo and community engagement.
The Willows Health & Rehab Center had 3 government inspection visits in the last three years, with 61 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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