1 / 5CMS Care Compare
Families describe Grand River Health and Rehab Center as a clean, well-run skilled nursing facility with a strong therapy department and several standout staff members in nursing, activities, and administration. The most consistent concern across reviews is thin aide staffing, with call lights and daily care sometimes stretched across a large number of residents.
AI-generated from reviews and community data.
Grand River Health and Rehab Center is a senior living community in Painesville, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 113 reviews.
Grand River Health and Rehab Center is a skilled nursing and long-term care facility in Painesville, Ohio, licensed for 80 residents. It serves patients requiring post-acute rehabilitation as well as ongoing long-term care.
Families consistently praise the therapy team, physical, occupational, and speech therapists, for genuine skill and motivation that drives tangible recovery outcomes. Multiple families noted residents regaining mobility and independence under their care. The facility itself is described as clean and well-maintained. Staff members, particularly in therapy and front-desk roles, are frequently highlighted for patience, kindness, and going beyond standard duties even during staffing constraints. Communication between the facility and families is noted as strong.
However, a meaningful minority of recent reviews raise concerns about inconsistent nighttime staffing and care responsiveness. A small number of families reported unaddressed call lights, medication management lapses, and delayed assistance, experiences that contrast sharply with positive accounts and suggest variability in day-to-day operations. One family wrote, "his call lights went completely unanswered most nights."
Grand River holds a 3.7 out of 5 rating across 113 Google reviews, reflecting both genuine strength in rehabilitation outcomes and persistent gaps in baseline care consistency that prospective residents and families should weigh carefully.
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Help Me Choose3.7overall · 113 ratings combined
3.7★ on Google (113)
Linda Moubray
Jul 2026
My mother has been treated so good at this facility for her rehab and Lilly and Tiffany the social workers there went way beyond their duties to get my mother home words cannot express how grateful I am for both of them 5 stars is not enough
Diamond Gonzalez
Jun 2026
Tiffany, the Social Services Designee at Grand River, has been an incredible partner to work with. She consistently helps make the resident move in process smooth and seamless for everyone involved. Her communication is excellent, she is responsive, organized, and always quick to provide updates or answer questions. Most importantly, her passion for helping residents is evident in everything she does. Tiffany genuinely cares about the people she serves, and her dedication makes a positive difference for residents.
Sue D
Jun 2026
We moved our aunt from another facility to Grand River Health and Rehabilitation about a month ago because the last place was severely understaffed and unable to provide even the most basic level of care. In my honest opinion, Grand River should be the Gold Standard for all long term care facilities. Yes, the building is beautiful. Yes, the entire facility is clean with no foul odors. Yes, admissions and transfer were seamless. But the staff are what gets the Five-Star rating! When we toured the facility the first time Lillian was happy to show us around and answered all of our questions. Once we had her moved in she was always very helpful with some technical issues we were having with her Jubilee TV system ( if you have an elderly loved one living alone or in a facility you should check it out!). Rhonda is incredible! Her vibrant personality is infectious and we were shocked to see our aunt actually want to get out of bed to attend activities - which she hasn’t done in 2 years! Melody is also great and willing to step in and take care of anything needed. Food service is great! She loves all of her meals and they are served in a timely manner. Breakfast at 7:00, lunch at noon and dinner at 5:00 every day! Fresh ice water is delivered every morning and the cup is labeled with the date and time. And then there are the aids - all of them! They answer call lights quickly and actually take care of the issue immediately. Not like the last place where they would turn off the call light and leave the room without addressing the need and then never return. They stop in regularly just to check on her and see if she needs anything. Several times a day they change her brief even when she doesn’t press her call light. The last place would literally let her go for 12-24 hours without a brief change. They have even be able to convince her to get out of her bed for an actual shower at least once a week when for the last 2 years she would insist on a bed bath and the aids at the last place were completely ok with that because it was probably easier for them. Here they make it a priority to do the work to keep the residents healthy and safe. We couldn’t be happier and neither could our aunt. She is so impressed with the kindness and attentiveness of the staff. Looks like we’ve found her forever home! Thank you to everyone at Grand River Health and Rehabilitation!
Edward Clause
Jun 2026
Been in 10# nursing homes in last several years. That includes my grand river stay in past was not good. The therapy department had a complete makeover and was a great experience.! The nurse, aids and maintenance were awesome! I would have rate this facility as 100% !!
Carolyn Castillo
May 2026
Cory is a very caring person who looks out for the residents when he's scheduled to woek
10 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2026
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected Jun 3, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 3, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 3, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 3, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2025
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Sep 19, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 9, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2023
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2023
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 24, 2022
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 24, 2022
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2022
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2022
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2022
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2019
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2019
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2019
Properly provide smoke detection systems in areas open to corridors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2019
Provide a written emergency evacuation plan.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 30, 2019
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 30, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Grand River Health and Rehab Center offers Skilled Nursing / Long Term Care.
Grand River Health and Rehab Center is located at 1515 Brookstone Blvd in Painesville, Ohio.
Families describe Grand River Health and Rehab Center as a clean, well-run skilled nursing facility with a strong therapy department and several standout staff members in nursing, activities, and administration. The most consistent concern across reviews is thin aide staffing, with call lights and daily care sometimes stretched across a large number of residents.
Grand River Health and Rehab Center had 10 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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