Sandy Kurka
Apr 2026
It is a lovely place and the staff was so helpful and knew every person without having to look anything up. It made us feel confident in our loved ones care!
1 / 6Quick Facts
- Call Button Response
- Staff expected to respond within 7 minutes
- Pet Policy
- Residents can bring pets like cats
What Families Think
Families describe this community as clean, welcoming, and staffed by caregivers who know residents by name and build personal relationships, including with those living with dementia. Most reviewers rate their experience very highly, praising communication with families and the range of activities offered. A smaller number of reviews raise concerns about food variety, inconsistent staff performance, and at least one serious delay in emergency response.
The Good
- Staff described as compassionate and know residents personally
- Strong communication with families about care and concerns
- Facility consistently described as clean and well-maintained
- Variety of daily activities including music and social events
- Personalized care noted for residents with dementia
- Committed 7-minute call button response time
The Bad
- One report of a 50-minute wait after a fall
- Several reviewers noted inconsistency in staff performance
- One review criticized food variety and use of frozen, preservative-heavy meals
- One report cited poor management
AI-generated from reviews and community data.
StoryPoint Concord Township is a senior living community in Painesville, Ohio offering Assisted Living and Independent Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.7 out of 5 across 55 reviews.
About StoryPoint Concord Township
StoryPoint Concord Township, located in Painesville, Ohio, offers Assisted Living and Independent Living for older adults seeking a residential community with professional support. The facility maintains a 4.7-star rating across 55 Google reviews.
Families consistently praise the quality and attentiveness of the staff, with many describing them as compassionate, caring, and genuinely engaged with residents. One family noted the facility's response-time commitment, with staff expected to arrive within 7 minutes of a call button. Multiple reviews highlight staff members who go by name and build personal relationships with residents, including those with dementia. Families also commend the community's cleanliness, variety of activities, and open communication about resident care and concerns. The living spaces are described as well-appointed with good views.
Some families have flagged concerns about food quality and consistency in service delivery. One review noted that menus lean heavily on pasta and chicken with limited variety for residents managing diabetes or heart conditions, and questioned the use of frozen, preservative-heavy options over homecooked meals. Another family reported a significant delay in response to a fall, raising safety questions. These observations suggest variability in day-to-day experience.
Types of Care at StoryPoint Concord Township
Assisted LivingIndependent Living
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- Outdoor Patio
Activities
- Grocery Shopping and Errands
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of StoryPoint Concord Township
4.7overall · 55 ratings combined
4.7★ on Google (55)
K Greig
Nov 2025
So beautiful and clean. What a wonderful place for my loved one to be. Everyone is very caring and kind.
Janet Johnson
Oct 2025
Have a friend there. Like alot of places, staff is combo of those that care and do a good job and some that do not. No consistency. Menu tends to be very heavy on pasta and chicken. Seniors need protein and variety and homecooked meals not prepared frozen stuff full of preservatives or salt and chemicals. Food in general also not really for diabetics or heart patients. They do have one good chef. Food served also tends to be too trendy and spicy . Not enough desserts to go around, Snacks in the front area like the kitchen are locked up because of stealing.... and not by residents either who pay for that. Maybe a snack cart or two could go around or they could have a snack time in the dining area. Parking for guests is very limited and the half moon parking is not lined out and you have to jump a curb to get in... Price is however reasonable compared to other places I have seen for what you are getting.
Donald Green
Sep 2025
Facility is beautiful and always clean, the staff is polite kind and a pleasure to interact with
Jordan Gardner
Sep 2025
Nice and clean facility (especially compared to others in the area). Staff are friendly as well.
Frequently Asked Questions
What types of care does StoryPoint Concord Township offer?
StoryPoint Concord Township offers Assisted Living and Independent Living.
Where is StoryPoint Concord Township located?
StoryPoint Concord Township is located at 7960 Auburn Rd in Painesville, Ohio.
What do families say about StoryPoint Concord Township?
Families describe this community as clean, welcoming, and staffed by caregivers who know residents by name and build personal relationships, including with those living with dementia. Most reviewers rate their experience very highly, praising communication with families and the range of activities offered. A smaller number of reviews raise concerns about food variety, inconsistent staff performance, and at least one serious delay in emergency response.
How can families visit StoryPoint Concord Township?
Submit the Request Information form on this page to connect with StoryPoint Concord Township and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at StoryPoint Concord Township? Claim this listing to update photos, pricing, and details. It's free.
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