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Heritage Healthcare of Painesville

70 Normandy Dr

4.3(71 ratings)· Painesville average: 4

Heritage Healthcare of Painesville — photo 11 / 5

Quick Facts

Total units
78
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
78
Admissions process
Direct Admit Program from home or hospital
Off-site specialist visits
On-site visits from podiatrists, audiologists, optometrists, dentists
Meal accommodations
Kosher meal options available
Respite care
Short-term respite stays offered for families

What Families Think

Families of residents at Heritage Healthcare of Painesville frequently praise the admissions and Medicaid support team, along with staff compassion and cleanliness. One sharply negative review raised serious concerns about overnight staffing and call-light response, standing in contrast to otherwise positive experiences.

The Good

  • Praised admissions and Medicaid navigation support
  • Staff described as compassionate and professional
  • Rehab and PT staff help residents recover well
  • Facility cleanliness frequently noted by families
  • Strong hospice partnership and end-of-life care

The Bad

  • One report of slow overnight call-light response
  • One reviewer described nurses aides as unavailable after midnight

AI-generated from reviews and community data.

About Heritage Healthcare of Painesville

Heritage Healthcare of Painesville is a skilled nursing and long-term care facility located in Painesville, Ohio. The community provides comprehensive skilled nursing services, personalized rehabilitation, and support designed to promote healing, comfort, and dignity for residents in a homelike setting.

The facility offers 24/7 nursing care with services including medication management, wound care, IV therapy, and chronic condition management. Residents receive individualized care plans tailored to their medical and personal needs, with on-site access to physical therapy, occupational therapy, and speech therapy provided by licensed therapists. The community also supports residents with diabetes management, mental health care, and social service coordination.

Healthcare services are enhanced by on-site visits from primary care doctors, podiatrists, audiologists, optometrists, and dentists, reducing the need for residents to travel for appointments. The facility provides short-term respite care for families and compassionate end-of-life hospice care. Meals are freshly prepared in community kitchens with options tailored to individual health needs, including kosher choices.

Located in the heart of Lake County, Heritage Healthcare of Painesville offers a peaceful setting with organized activities and events designed to keep residents engaged and connected. The community features outdoor living spaces, salon services, and common areas designed for comfort and social engagement. Families and loved ones are welcome and encouraged to visit in accordance with facility policies.

The facility accepts Medicare, Medicaid, and many insurance plans. Short-term rehabilitation after a hospital stay is typically covered by Medicare or insurance, while Medicaid can help cover long-term nursing care for eligible residents. The community operates a Direct Admit Program for efficient admissions from home or hospital.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.3overall · 71 ratings combined

4.3★ on Google (71)

James

Jun 2026

via Google

Avoid at all costs putting your loved ones in this rehab nursing center. The nurses aides are the worst and are NOT available after midnight. Will NOT answer your call light. They must all find a spot to hide out, sleep or put on their fake eyelashes. Terrible service. Much better places out there than this nightmare..

Katherine Woodruff

May 2026

via Google

I live in heritage health care myself and others consider this one of the best nursing homes. The staff , both management and aids are very friendly and know their jobs well.<br>We have a new administrator Meagan Wilson and she is simply wonderful she works with all departments even in scrubs with the STNA's serving breakfast to us. I'm sure in my heart she will fix anything that needs fixing and all will be perfect again.

Karen DENNIS

Apr 2026

via Google

I visit to drop off cards and I am always greeted warmly. The facility is clean and the residents well cared for.

Cheryl McAndrews

Mar 2026

via Google

My mom is Lesley Barnes she is a resident of you place.She has been cared for with such compation and care.They respect their resident and care deeply for them.I was so Amazing how they all great them as they walk by.wishing them good morning and good day.I come and Go day and night to see my mom.I SLEEP GOOD AT NIGHT KNOWING SHE IS CARED FOR .PT, OT.Outstanding. Thank You.

Antoinette Braunlich

Mar 2026

via Google

The staff was great, but the place smelled like urine. The food was not good. There were times that I ordered from the alternative menu I got something different than ordered.

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Frequently Asked Questions

What types of care does Heritage Healthcare of Painesville offer?

Heritage Healthcare of Painesville offers Skilled Nursing / Long Term Care.

Where is Heritage Healthcare of Painesville located?

Heritage Healthcare of Painesville is located at 70 Normandy Dr in Painesville, Ohio.

What do families say about Heritage Healthcare of Painesville?

Families of residents at Heritage Healthcare of Painesville frequently praise the admissions and Medicaid support team, along with staff compassion and cleanliness. One sharply negative review raised serious concerns about overnight staffing and call-light response, standing in contrast to otherwise positive experiences.

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