MyLivingChoice

StoryPoint Urbandale (Glen Oaks)

8525 Urbandale Ave

4(62 ratings)· Urbandale average: 4.4

Part of StoryPoint · all operators · 206 communities · 4.5★ average

Own this community? Update your listing · Marketing for operators

StoryPoint Urbandale (Glen Oaks), photo 11 / 6

Quick Facts

Starting price
$11,408/mo

96% above the Urbandale median

Nursing coverage
Licensed nurse on-site 24 hours a day
Hospital proximity
5 miles from UnityPoint Health Methodist West Hospital
Prior name
Formerly known as Glen Oaks Alzheimer's Special Care Center
Pet policy change
Resident pets removed under new management

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

StoryPoint Urbandale, formerly Glen Oaks Alzheimer's Special Care Center, is a memory care community near Des Moines with a 4.0 Google rating from 62 reviews. Most reviewers praise the compassionate, attentive staff and engaging activity programming, though a number of reviews describe serious concerns about management turnover, staffing shortages, and lapses in basic care.

What reviewers praise

  • Staff frequently described as caring and compassionate
  • Active, engaging daily activity programming
  • Facility consistently described as clean and well-maintained
  • 24-hour licensed nurse on-site
  • Staff take time to know residents personally

What reviewers flag

  • Multiple reviewers report frequent staff and management turnover
  • One report of serious neglect: bedsores, weight loss, unwashed teeth
  • One family described poor communication around a resident's death
  • Multiple reviewers upset that resident pets were removed despite prior pet policy

AI-generated from reviews and community data.

StoryPoint Urbandale (Glen Oaks) is a senior living community in Urbandale, Iowa offering Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Published pricing starts around $11,408 per month. Families rate it 4.0 out of 5 across 62 reviews.

About StoryPoint Urbandale (Glen Oaks)

StoryPoint Urbandale, formerly known as Glen Oaks Alzheimer's Special Care Center, is a memory care community located in Urbandale, Iowa, just west of Des Moines. The community is designed for residents experiencing dementia or other memory impairments and offers personalized memory care services tailored to each resident's unique needs.

The community provides 24-hour licensed support across all areas of living and wellness, with specially trained employees equipped to navigate the effects of memory impairments. Safety features include emergency alert systems, and the physical environment incorporates thoughtfully designed elements such as high ceilings and enlarged windows to support residents with memory loss. StoryPoint Urbandale also supports assisted living residents with medication reminders, assistance with activities of daily living, and appointment coordination.

Daily activities and programming are central to life at the community, with a full activity calendar designed to engage residents and keep them active and social. The community is known for its restaurant-style dining experience, with a culinary team that creates locally-sourced meal options based on residents' preferences and feedback.

Located just 5 miles from UnityPoint Health - Methodist West Hospital, StoryPoint Urbandale sits in the charming Urbandale area with convenient access to the Des Moines region. The community emphasizes getting to know each resident personally to ensure they receive individualized attention and support.

Types of Care at StoryPoint Urbandale (Glen Oaks)

Memory Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management

Activities

  • Religious Services
  • Social Activities

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free for families.

Help Me Choose

Reviews of StoryPoint Urbandale (Glen Oaks)

4overall · 62 ratings combined

4★ on Google (62)

Suzanne Kleitsch

Sep 2026

via Google ↗ · Report

My dad lived therefore about 3 years before passing on in his early seventies with moderate to severe Alzheimer's at the end. The staff were amazing and treated him like their own family that he didn't meet until the very end of his life. They were well-trained and went above and beyond to include him in activities and gave him dignity. And supervisors and many employees have decades of experience! They partner quite well with Hospice of the Midwest which also made a great difference in his quality of care !!!!

If I could give zero stars, I would. This is not the place that you would want to care for your family member. Staff and management turnover is high, while the overall quality of services is low. And I did call the corporate office, and absolutely nothing was done. I called the corporate office repeatedly and nothing was done. Don’t tell me you care and leave some patronizing comment to my review. Nothing was ever done to address my concerns about the care given to my loved one. I want to also call out that you can change the name, but it doesn’t change what you do here. This place is absolutely awful.

Jon Schultz

Jun 2026

via Google ↗ · Report

I’ve had the opportunity to visit this community many times over the years and am always impressed with how active the residents are and how clean the building is. The staff is tenured, knowledgeable and truly wants what’s best for their residents.

Michelle Henderson

Sep 2025

via Google ↗ · Report

Visited Story Point in Urbandale, met with Brandon was impressed with the time that he took answering all of my questions and providing detailed information about all aspects of the facility and care that is provided to the residents. The facility is very clean, the environment was calm and peaceful, all of the staff that I met on my tour was very friendly and kind. If you are looking for memory care for a loved one, I would strongly encourage you to add this facility to your list.

Request information

Ask about availability, pricing, or a tour.

Have you already been in touch with StoryPoint Urbandale (Glen Oaks)?

By submitting, you're okay with us and StoryPoint Urbandale (Glen Oaks) reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Frequently Asked Questions

What types of care does StoryPoint Urbandale (Glen Oaks) offer?

StoryPoint Urbandale (Glen Oaks) offers Memory Care.

How much does StoryPoint Urbandale (Glen Oaks) cost?

Published pricing at StoryPoint Urbandale (Glen Oaks) starts around $11,408 per month. Final costs depend on care needs and apartment selection; contact the community for a detailed quote.

Where is StoryPoint Urbandale (Glen Oaks) located?

StoryPoint Urbandale (Glen Oaks) is located at 8525 Urbandale Ave in Urbandale, Iowa.

What do families say about StoryPoint Urbandale (Glen Oaks)?

StoryPoint Urbandale (Glen Oaks) carries a 4.0 out of 5 rating from 62 Google reviews. StoryPoint Urbandale, formerly Glen Oaks Alzheimer's Special Care Center, is a memory care community near Des Moines with a 4.0 Google rating from 62 reviews. Most reviewers praise the compassionate, attentive staff and engaging activity programming, though a number of reviews describe serious concerns about management turnover, staffing shortages, and lapses in basic care. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit StoryPoint Urbandale (Glen Oaks)?

Submit the Request Information form on this page, or contact StoryPoint Urbandale (Glen Oaks) directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at StoryPoint Urbandale (Glen Oaks)? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Urbandale.

Prefer to stay home?

Home care agencies serving Urbandale bring help to the house: daily living, companionship, and respite for family caregivers.

Reading on this