3.9(365 ratings)· St. Clair Shores average: 4
1 / 6CMS Care Compare
Shorepointe Nursing Center is a skilled nursing and rehabilitation facility in St. Clair Shores that emphasizes clinical services like on-site dialysis and a large therapy gym alongside long-term personal care. No individual family reviews were provided, so specific caregiver feedback can't be summarized here.
AI-generated from reviews and community data.
ShorePointe - An Optalis Health & Rehabilitation Center is a senior living community in St. Clair Shores, Michigan offering Skilled Nursing / Long Term Care. Amenities include Guest Meals, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 3.9 out of 5 across 365 reviews.
Shorepointe Nursing Center is a skilled nursing facility in St. Clair Shores, Michigan, offering both short-term rehabilitation and long-term care services. The center provides specialized care including skilled nursing, in-house dialysis, and comprehensive rehabilitation programs led by licensed professional therapy staff.
Rehabilitation services are extensive and include physical, occupational, speech-language, and outpatient therapies. The facility features specialized programs such as the Rivetus iHeart© cardiopulmonary rehabilitation program, lymphedema therapy, VitalStim®, falls prevention, and LSVT Big and Loud. A state-of-the-art 5,500 square-foot rehabilitation gym supports these offerings. Additional services include respiratory therapy, end-of-life care, and respite care for family caregivers.
Long-term care residents receive personal care support and assistance with activities of daily living in a person-centered environment. The facility recently expanded with 78 private suites, each equipped with accessible private bathrooms, emergency call systems, 43" Smart TVs, and WiFi. Common amenities include a full-service café, on-site beauty salon, ice cream parlor, and Starbucks shop, with seasonal outdoor courtyards and gardens throughout the property.
Dining is served in a fine dining atmosphere with menus developed based on resident feedback. Meals feature home-cooked options including daily soups, fresh produce delivered multiple times weekly, and seasonal menus. Clinical dietitians provide individualized dietary attention, and in-room dining is available upon request. Special meals celebrate holidays and diverse ethnic backgrounds.
The facility accepts various insurance plans including Medicare Advantage and Medicaid, with financial counselors available to assist families with coverage navigation. Shorepointe partners with Heritage Dialysis for on-site dialysis therapy providing five treatments per week.
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Help Me Choose3.9overall · 365 ratings combined
3.9★ on Google (365)
Lois Osborne
Jun 2026
This is my second stay at Shorepointe. The staff on a whole is awesome! The food needs a little help. I am a fussy eater although I can usually find some thing on my tray I can eat. The PT staff is great and I feel like I have made good progress.
Jenn ifer
May 2026
Worst place ever! Took down my last review as I was “encouraged” to write it while her concierge was still standing there and he told me he would see it immediately, Also, her concierge literally deleted my first review and I feared reprisal against my Mom if I left a bad review the second time. The day before she left he proceeded to called me and asked me to write a good review. I said “No.!” He said “everything wasn’t to your liking” I said “Not even close” he said “Oh” and hung up. Dietary was concerned upon her admission that she wasn’t getting enough protein, they provided a menu the first 2 weeks, did not the third and despite their assurance that marking up the menu and including the alternative she wanted would update and have it put into the computer. The menu was never updated, anywhere despite it supposedly being sent to the head of dietary by her concierge. Oh, and don’t bother calling down to the kitchen to actually order an alternative unless you happen to actually get someone on the phone you get no food. Leaving a message = guaranteed getting no food!! And they ignore allergies and dislikes. Every time she got her tray it said no bones in chicken and they brought her bone in chicken 3 times. It also said no canned fruit and she literally got it everyday. Her “concierge” was useless, all he ever said was he would forward my concerns to the appropriate department head, but he obviously never did or they just all ignore him. He promised to show up with dietary, in an email, but lied, no one ever showed and he just stopped responding after that. One of her aides, decided she didn’t feel like helping my Mom because “she had a bad back”. Had me shower my Mom, who doesn’t stand then proceeded to try and drop my Mom. When I reported her, the head of nursing called me into her office so this aide could confront me, which by the way is against the law, which says I can not face reprisal for voicing complaints or concerns. The aide proceeded to accuse me of lying, even though there was a witness to her nearly dropping my Mom. She had a different physical therapist everyday and none of them communicated with each other, so my Mom actually got weaker instead of stronger. Then therapy put in such screwed up notes that insurance would not approve an extension. They supposedly have a respiratory therapist on staff, but the 2 times they called the therapist they never get a response. The nurses apparently know more than Doctors, because she only got her breathing treatments once a day, if she was lucky, even though they are prescribed 3 times a day. Mom wears a bipap at night and the nurses did help her put it on, but would never help her adjust it and just ignored it if she took it off in her sleep and let it run all night, the water chamber was destroyed from being allowed to run dry every night because the nurses were to lazy to turn off the bipap. The nurses also would not even try to get it on her if she fell asleep. For some people this might not be a big deal, but if my Mom does not wear it the carbon dioxide builds up in her lungs and she goes into respiratory failure, which is how she ended up in hospital before she got here. The doctor was completely non-existent and don’t try and to talk her because the nurses gatekeep and she never returned messages and only saw my Mom the second day she was there, after that there was no medical supervision and despite my Mom getting a UTI from not being cleaned in an appropriate amount of time, it took 3 days for them to even bother putting get on antibiotics, despite her white count being high as well, and she only got antibiotics because I demanded her nurse get a hold of the doctor. The doctor then put her on a completely inappropriate dose, so the infection recurred. And they refused to treat her again because she was leaving. My Mom had to be put on hospice by the time she got home because of their horrible treatment of her! Protect your loved one people. Do not send them to ShorePointe if you love them! Be afraid!!
Roland
May 2026
Overall it is a good facility The therapy here is great, Kevin and April just to name a few therapist are great. They really relate and take their job very seriously to ensure that the patients here get what they need to get back home. The nursing staff here are very professional and caring. Seantez the cna who works on the midnight shift is outstanding. Also even the housekeepers are very friendly and personable, the people here make me feel like family. Also the breakfast here is always the best meal of the day.
Gloria Bell
Feb 2026
Shorepointe Rehabilitation, Saint Clair Shores is a beautiful community. I was assigned to a large, lovely room which was cleaned daily and was always immaculate. I spent nearly two weeks there and received excellent care from the staff. They were attentive, friendly, supportive and knowledgeable. I could not have asked for a better group of people to look after me at a time when I desperately needed it. If I had to choose something that wasn’t up to par, it would have to be the meals. The food just wasn’t good most of the time. They had a concept of a decent meal but it seldom was prepared in a delicious manner. One other point I would like to make concerns the physical therapy staff. There is no schedule or even a set time that they come to get you for therapy. There were times when they came and I was still in my night clothing. I always got the feeling of being “interrupted “ because I never knew when to expect them. It doesn’t seem like it would be too difficult to set up some type of schedule. Overall, my stay was wonderful and I enjoyed it and would return again if the need arises.
Duane Dehate
Jul 2025
First of all I would like to say that Rachel from physical therapy is awesome. I was in the hospital and she was great now I’m doing out patient and she really works me hard which is what I want she’s very caring and through she’s the best. I want to talk about two nurses that is Toores and Tamika they were very caring made sure I had my medicine on time and constantly would take care of the wounds on my legs. They both should train all the nurses. Now as far as night shift absolutely terrible I would have to wait several times on scheduled medicine. I was in there for blood clots in each leg and one night a nurse said she would be right back with my blood thinner medicine this was 8:30 pm. She never came back I feel asleep and woke up at 5:00 am and had to remind her to bring me my blood thinner shot. She also used the last one and didn’t order any. The day shift nurse had to order it. It took almost two days for the shots to get there. I literally had to have my family bring me my shots from home I mean who ever heard of using your own medicine from home while your in a hospital setting. Thank god I had some from home cause the doctors told me not to miss a dose. Now the last thing is the food it’s terrible you get small portions and most the time they leave stuff off your tray. I’m uploading pictures so you can see. You do not get enough protein and the nutrients you need daily check out the pictures. One more thing I forgot the doctors I had were great.
10 inspection visits in the last three years, 68 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 16, 2026
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Have properly located and lighted "Exit" signs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2025
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2025
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 17, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 17, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 10, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 22, 2024
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 22, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 22, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 22, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 22, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2024
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2024
Have elevators that firefighters can control in the event of a fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 22, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2023
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2023
Post nurse staffing information every day.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2023
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2023
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 22, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2023
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2023
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 22, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 22, 2023
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2023
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
ShorePointe - An Optalis Health & Rehabilitation Center offers Skilled Nursing / Long Term Care.
ShorePointe - An Optalis Health & Rehabilitation Center is located at 26001 East Jefferson Avenue in St. Clair Shores, Michigan.
Shorepointe Nursing Center is a skilled nursing and rehabilitation facility in St. Clair Shores that emphasizes clinical services like on-site dialysis and a large therapy gym alongside long-term personal care. No individual family reviews were provided, so specific caregiver feedback can't be summarized here.
ShorePointe - An Optalis Health & Rehabilitation Center had 10 government inspection visits in the last three years, with 68 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with ShorePointe - An Optalis Health & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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