13550 South Outer 40 Road
2.8(70 ratings)
1 / 5CMS Care Compare
Reviews for Delmar Gardens West are sharply divided: some families praise the daytime staff, therapy team, and a nurse who caught a medical emergency quickly, while others describe serious neglect, slow response to call lights, and one report of a fall that led to a resident's death. The facility's overall Google rating of 2.8 from 70 reviews reflects this inconsistency, with several reviewers specifically flagging a gap between daytime and night-shift care.
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Delmar Gardens West is a skilled nursing and rehabilitation facility in Town and Country, Missouri, serving patients who need post-acute care and recovery support. Since 1972, the community has provided skilled nursing services with a Medical Director on call around-the-clock, supported by Registered Nurses, Licensed Practical Nurses, and Certified Nursing Assistants.
The facility offers a full rehabilitative program featuring daily physical, occupational, and speech therapy. The care team treats stroke victims, post-operative patients, and fracture cases, with qualified licensed professionals delivering daily therapeutic services to support residents' recovery and functional improvement.
Beyond medical care, the community emphasizes the physical and emotional well-being of residents through attentive staffing and programming. Residents have access to social activities such as ice cream socials and other community events designed to engage residents throughout the day. The facility also provides hospice care for those requiring end-of-life support and comfort.
Located at 13550 South Outer Forty Road, the facility maintains a clean, bright, and cheerful environment. Staff members across nursing, therapy, dietary, housekeeping, and administrative roles work collaboratively to create a home-like setting where residents feel seen, heard, and cared for during their stay.
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Help Me Choose2.8overall · 70 ratings combined
2.8★ on Google (70)
Glenda Newell
May 2026
Beautiful grounds and daytime environments are great but the night shift needs help!! I would not recommend leaving anyone at this facility simply because of the night shift behavior! Needs investigations done to find out why such a vast difference! My care was decent there for rehab but very disappointed in my treatment at night! Grateful to be home!!!
Deborah Hill
May 2026
Nice facility
wendy matlock
Mar 2026
My mother-in-law was in this location and had a stroke and was paralyzed on her left side. One of the workers dropped her and she cracked her skull open and had to be operated on. She died several months after that from repercussions of that fall and nothing was done to this place! It’s horrible place. Don’t put anyone in there. I would post pictures, but they are very gruesome
Nick Berkery
May 2025
The head therapist named Jo or Jo Ann, was literally telling a family member that he needed to get better and improve or he was going to get kicked out.<br><br>Will say the front desk people couldn't have been nicer or more accommodating. Sean who helped with intake was amazing, and even followed up with us after hearing about the bad experience.
Renee Hopkins
Feb 2025
I stayed @ Delmar Gardens West for rehab. They were all wonderful from Richard the administrator he helped in do many ways and Marcie the social worker went out of her way in so many ways she even followed up when I was discharged to make sure I was alright or if I needed anything. The rest of the staff was terrific also. The food was good or if I wanted something special they would do their best to accommodate.
Delmar Gardens West offers Skilled Nursing / Long Term Care.
Delmar Gardens West is located at 13550 South Outer 40 Road in Town and Country, Missouri.
Reviews for Delmar Gardens West are sharply divided: some families praise the daytime staff, therapy team, and a nurse who caught a medical emergency quickly, while others describe serious neglect, slow response to call lights, and one report of a fall that led to a resident's death. The facility's overall Google rating of 2.8 from 70 reviews reflects this inconsistency, with several reviewers specifically flagging a gap between daytime and night-shift care.
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