Jessica
Feb 2026
If I could give zero stars I would. The entire staff lacks any level of professionalism! The direct care staff lacks basic empathy and the building is filthy.
Apple Rehab Cromwell
156 Berlin Road
3.4(29 ratings)
1 / 5Quick Facts
- Total units
- 85
- Medicare rating
- 2 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 85
- Respiratory care
- Specialized tracheostomy and TPN nutrition support
- Memory care setting
- Secure, dedicated memory care program on-site
- Operator scale
- Part of a 21-location regional operator
CMS Care Compare
What Families Think
Reviews of Apple Rehab Cromwell are sharply mixed: some families describe attentive, accommodating staff and a director who goes above and beyond, while others report serious lapses in cleanliness, staffing responsiveness, and administrative communication. The facility focuses on short-term rehabilitation and skilled nursing, with specialized respiratory and memory care support.
The Good
- Staff allowed overnight stays and pet visits
- Quick room accommodation for mobility needs
- Director praised for hands-on, responsive oversight
- 24-hour nursing with respiratory and trach care
- On-site memory care in a secure setting
The Bad
- Multiple reports of a dirty, poorly cleaned facility
- One report of slow bathroom assistance and unresponsive staff
- One report of unprofessional, uncommunicative administrative/discharge staff
- One report of inadequate room cooling (no AC)
AI-generated from reviews and community data.
About Apple Rehab Cromwell
Apple Rehab Cromwell is a post-acute rehabilitation facility in Cromwell, Connecticut, offering comprehensive short-term rehabilitation services designed to help residents regain independence and return to their desired lifestyle. The facility specializes in physical, occupational, and speech language therapies with physician-driven programs and highly-skilled clinical care.
The community provides 24-hour nursing care with extensive respiratory services, including specialized tracheostomy management and Total Parenteral Nutrition (TPN) support. Staff are extensively trained in trach care and respiratory services to help residents maintain stability and achieve the highest level of independence possible. Programs incorporate clinical oversight, therapeutic modalities, patient education, nutrition services, and social support.
Apple Rehab Cromwell offers a memory care program that provides comprehensive, holistic care in a safe and secure environment, recognizing the multiple dimensions of health and wellness. The facility features comfortable accommodations designed to help residents feel at home while receiving care.
Apple Rehab operates twenty-one locations throughout Connecticut and Rhode Island and specializes in individualized programs tailored to meet each patient's specific needs. The dedicated staff treat every resident like family, ensuring personalized attention during the rehabilitation process.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.4overall · 29 ratings combined
3.4★ on Google (29)
Jennelle Love
Dec 2025
Absolutely horrible!! I won’t say anything as far as the one on one care which I’m sure is a lot better because people who are in the position usually have a lot of care for people however, the administrative aspect of it was so horrible unprofessional an absolutely had no care whatsoever in regards to my mother or her situation as well as after this conversation on the phone I was hung up on for no reason at all the social worker and whoever else there’s two other people on the conference call with me in regards to my mother‘s discharge was such a unpleasant cold experience. If I thought it would get me anywhere I’d call up and have those women fired immediately because if they’re dealing with anybody else else’s family members, I feel bad that such people work with elderly people that need extra care and extra compassion and extra understanding and extra communication . These people failed on every aspect. The only reason I gave them one star is because I wanted to get on here to make the point.
Megan Bryan
Jul 2025
Some patients don't even have AC in their rooms. It's too hot gor that. Patients that can go to the bathroom are ignored when they need to go. Caught employees laughing and conversation while my family member needes to go to the bathroom, so long that they called me and I drove over there and they were still laughing and not working. By the time i got there my family member had to pee on themselves since noone would help. Also, one of the nurses has an attitude problem. It is sad that the elderly have to be mistreated like this. Lastly, the place is dirty. Like make your skin crawl dirty. Shoes stick to the floor, carpet are gross. They definitely are not cleaning. I wonder how many patients have rashes and get infections/sick because this place is terrible. Do not send your family here.
Jeffrey Wojtusik
Jan 2020
Through a difficult time Apple Rehab staff have been great to us and very accommodating. They have let us stay overnight to help through some anxiety issues and even allowed our dog to visit. My mother's limited mobility required a single room and they moved us to one within 24 hours. Obviously the staff has a difficult job and everyone is different but almost everyone has been genuinely caring and kind. Couldn't be more appreciative under difficult circumstances.
Dayna Nobile
Jan 2020
My father has been in Apple Rehab for the last two months and has received exceptional care. The staff has been extremely welcoming, helpful, and friendly. The director, Tim Flaherty, has been remarkable in overseeing the everyday care throughout the facility. He goes out of his way to assist with whatever you need. The staff and administration has made us feel at home at Apple.
Frequently Asked Questions
What types of care does Apple Rehab Cromwell offer?
Apple Rehab Cromwell offers Skilled Nursing / Long Term Care.
Where is Apple Rehab Cromwell located?
Apple Rehab Cromwell is located at 156 Berlin Road in Cromwell, Connecticut.
What do families say about Apple Rehab Cromwell?
Reviews of Apple Rehab Cromwell are sharply mixed: some families describe attentive, accommodating staff and a director who goes above and beyond, while others report serious lapses in cleanliness, staffing responsiveness, and administrative communication. The facility focuses on short-term rehabilitation and skilled nursing, with specialized respiratory and memory care support.
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