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Pilgrim Manor at Covenant Living of Cromwell

52 Missionary Rd

3.5(8 ratings)· Cromwell average: 4.2

Part of Covenant Living · 27 communities · 4★ average

Pilgrim Manor at Covenant Living of Cromwell, photo 11 / 6

Quick Facts

Total units
60
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
60
Rehab therapy scope
Offers PT, OT, and speech therapy
Respite care availability
Short-term respite stays for caregiver breaks
Payment structure
No entrance fee required for admission
Insurance network status
In-network with Medicare Advantage and managed care plans
Family support service
Free Healthcare Navigator service for families

What Families Think

Families describe Pilgrim Manor as a caring skilled nursing and rehab facility with attentive staff, good food, and strong communication for many residents. However, some reviewers report inconsistent follow-through on daily needs, delayed therapy sessions, and thin staffing at times, particularly on weekends.

The Good

  • Attentive, compassionate nursing and rehab staff
  • Frequent family communication and care updates
  • Quality, tasty meals praised by multiple reviewers
  • Clean, cheerful, well-decorated facility
  • Engaging recreational activities and holiday events
  • Helpful admissions and social work staff

The Bad

  • One report of no PT/OT for several days after admission
  • One report of basic hygiene needs (teeth brushing, handwashing) being missed
  • Several mentions of staff being stretched thin at times
  • One report of inconsistent recreation follow-through and drink service

AI-generated from reviews and community data.

Pilgrim Manor at Covenant Living of Cromwell is a senior living community in Cromwell, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 8 reviews.

About Pilgrim Manor at Covenant Living of Cromwell

Pilgrim Manor at Covenant Living of Cromwell is a skilled nursing facility in Cromwell, Connecticut offering comprehensive care focused on maintaining health for mind, body, and spirit.

The community provides skilled nursing services along with rehabilitative therapies including physical, occupational, and speech therapy. Short-term rehabilitation and respite care programs are available, with the respite care program offering caregivers a safe and secure break from caregiving responsibilities.

Pilgrim Manor accepts Medicare and maintains in-network provider status with a number of managed care and Medicare Advantage programs for its short-term rehabilitation services. The community does not require an entrance fee for admission to its skilled nursing, rehabilitation, or other service areas.

The community emphasizes enabling residents to continue their lifelong hobbies and passions, recognizing that moving to senior living should not mean leaving these interests behind. Residents engage in activities such as creating artistic wooden pieces and participate in community celebrations and events throughout the year.

Covenant Living provides complimentary Healthcare Navigator services to assist families with resources and education on finding appropriate care options. The organization serves not only current residents but also those seeking temporary or short-term care solutions.

Types of Care at Pilgrim Manor at Covenant Living of Cromwell

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Pilgrim Manor at Covenant Living of Cromwell

3.5overall · 8 ratings combined

3.5★ on Google (8)

Georgie Ramberg

Oct 2025

via Google

My Sister has been Rehabbing here. Most Staff have been very kind, attentive, quite caring altho there have been a couple I would wish she not have to deal with. Clearly there for the paycheck and nothing else. Food is exceptional for a facility. Programs are minimal and the one she wanted to attend they forget to come get her after saying they would. You do have to ask for EVERYTHING. Never does she have a drink of any type and I’ve gone in to find an old one I retrieved the night before. Daily board in room isn’t updated which is very confusing for a dementia patient. Not good. Very clean facility.

Nathan Whelan-Morin

Jun 2025

via Google

For context, I've been in healthcare in various capacities since 2012, starting out as a CNA in a nursing home. I was blown away by the amount of communication from Pilgrim Manor. My dad stayed there for about 5 weeks. I frequently got calls with updates and coordinating his care. Everything seemed nice the many times I visited. My dad made strides in regaining his strength. The facility was very aggressive about making sure he had all his follow up appointments scheduled and a way to get there. My dad spoke frequently of the kindness everyone showed him and said because of these people, he was almost sad to leave. On top of that, he even says the food was good. I was very impressed with the overall experience.

Elizabeth Larson

Jun 2024

via Google

My mother, same last name as I have, was admitted for rehab at Pilgrim Manor this past Wednesday evening. She needs rehabilitation help big time. And yet did she have PT or OT on Thursday? no. How about on Friday? No. Are there notes left for staff for the weekend? Not as of last night, according to my family member who checked. Does Pilgrim Manor do PT over the weekend? I'm kind of expecting no...Do staff ask my mother if she wants to brush her teeth? Do they make sure she has a chance to clean her hands after using the bathroom? You guessed it. No, not yet. I'd like to uplevel my review here, Pilgrim Manor, but your organization will have to help me do that. It seems staff is pleasant, but perhaps stretched thin. You were high on our list of options and we were thrilled to get a bed here, but now we are a little concerned that my mother is going to go further backwards before she starts getting some good therapy. Signed, A concerned family member from over the bridge in Portland.

Christina Leal

Mar 2024

via Google

My grandmother stayed at Pilgrim Manor for about 8 weeks after falling and breaking her hip. The staff were very friendly and caring. The recreational activities were creative and engaging. The facility was clean and had a bright and cheerful atmosphere. It was nice how they decorated for each holiday and kept everything fresh and updated. I also thought it was so sweet how around Valentine’s Day they hung wedding photos of all the residents and staff and celebrated the month with wedding themed activities. I felt that they went above and beyond to make this place feel like home for the residents and I was very happy for my grandmother to be there as we had a poor experience in the past at another facility. Becky (social worker), Donna (front desk), Heather (recreation), Laurie (admissions) were all so helpful and kind.

Timothy maurer

Jan 2024

via Google

My mom is a resident of Pilgrim Manor, and I've found this to be a wonderful organization with so many people devoted to lovingly caring for the residents. She originally went for rehab, but when it became clear that she could not return home, she became a resident. Their services have included attentive nursing care and aides, caring rehabilitation, a dietician who set up a meal plan mom needs for her health, the kitchen providing quality and tasty meals, responsive physician and nurse practitioners, supportive chaplaincy, proactive and engaging recreation, a cheerfully decorated facility and good housekeeping. They work hard to provide attentive, compassionate, individualized and heartfelt care.

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Government Inspection History

5 inspection visits in the last three years, 16 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 1, 2025Health Complaint4 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2025

May 24, 2024Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 14, 2024

Apr 23, 2024Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 16, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2024

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2024

Jan 31, 2020Fire Safety StandardHealth Standard4 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2020

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2020

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2020

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity B of L: potential for minimal harm, patternCorrected Feb 28, 2020

Mar 7, 2019Fire Safety StandardHealth Standard1 citation
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pilgrim Manor at Covenant Living of Cromwell offer?

Pilgrim Manor at Covenant Living of Cromwell offers Skilled Nursing / Long Term Care.

Where is Pilgrim Manor at Covenant Living of Cromwell located?

Pilgrim Manor at Covenant Living of Cromwell is located at 52 Missionary Rd in Cromwell, Connecticut.

What do families say about Pilgrim Manor at Covenant Living of Cromwell?

Families describe Pilgrim Manor as a caring skilled nursing and rehab facility with attentive staff, good food, and strong communication for many residents. However, some reviewers report inconsistent follow-through on daily needs, delayed therapy sessions, and thin staffing at times, particularly on weekends.

How did Pilgrim Manor at Covenant Living of Cromwell do on recent health and safety inspections?

Pilgrim Manor at Covenant Living of Cromwell had 5 government inspection visits in the last three years, with 16 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pilgrim Manor at Covenant Living of Cromwell?

Submit the Request Information form on this page to connect with Pilgrim Manor at Covenant Living of Cromwell and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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