745 School Street
3(47 ratings)
1 / 5CMS Care Compare
Families describe a mixed experience at Webster Manor: several reviewers praise the caring, hardworking nursing and therapy staff and say the food is decent with some choice in meals, while others report serious lapses in cleanliness, communication, and follow-through on complaints. One family described a devastating breakdown in communication during a medical emergency, and another cited ongoing laundry and maintenance problems that went unresolved.
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Webster Manor Rehabilitation & Health Care Center in Webster, Massachusetts offers skilled nursing and rehabilitative care to residents. As part of Athena Health Care Systems' continuum of care, the facility provides services ranging from short-term post-hospital recovery to longer-term nursing home care, allowing residents to age in place as their needs evolve.
The facility provides 24-hour skilled nursing services for residents requiring regular monitoring and care. Short-term patients have access to on-site rehabilitative therapy services as prescribed by physicians, including physical therapy, occupational therapy, and speech therapy to support recovery and improve functional outcomes.
Webster Manor offers fully furnished private and semi-private rooms designed to provide a calming and comfortable environment. The facility's team includes physicians, nurses, clinical staff, rehabilitation therapists, and ancillary team members who work together to support residents throughout their stay.
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Help Me Choose3overall · 47 ratings combined
3★ on Google (47)
Ashley Bosse
Dec 2025
My mother has been at Webster Manor for a little over a month. There has been a few phone miscommunications but overall the staff seem to care. As soon as they thought I was worried they contacted me and resolved all the issues I was having that were in their control. They said they would keep me updated until her discharge because they got her permission. Blessings
Victoria Powers
Oct 2025
This is a loved ones nightmare!! My husband got a phone call from memorial hospital late at night. They told him that they we're prepping her for Surgery! He said, " What are you talking about? " They told him she was bleeding, and Webster Manor sent her here. Webster Manor never contacted him, or me? Or his Dad. And we can confirm this with phone records! The surgery was not a success, and the next day we had to make that horrible decision. She passed. Webster Manor robbed my husband to be with his mother conscious for some hours. My mother in law must of been so scared! It gets worse. A few days later, they sent him an email saying:: WE ARE SORRY FOR YOU LOSS, HERE IS HER FINAL Bill!. Not seperate emails. I pray this does not happen to another loved one!
Amanda Henry
Jul 2025
The staff seem very nice maybe over worked. I didn’t think the entire floor smelling like pee was very cool. Came back to visit two weeks later. Again staff is wonderful but the entire facility smells horrible of urine. Once you get off the elevator it hits you in the face! So disgusting. Also noticed they didn’t have the air conditioning on so now it’s hot and smelly!! Also noticed a nice ceiling tile all bowed out and soiled about to fall through any day now. The grounds outside have not been kept up. Kinda sad!
Yvonne Coleman
Feb 2025
My brother in law has been there for about 1 1/2 months. We are both happy with the staff and he is happy with the food. He went there because of having his 2nd leg amputated, therapy not bad as he is able to do most things for himself now but just got tv working after several complaints about it but no working remote. Laundry is absolutely the WORST SERVICE I have ever seen. He never has clothes, I marked everything I brought in with black permanent marker but it did no good as his clothes don't come back and what we do find is not his but they have labeled them as his. I have complained to social service twice with no results and left 2 messages with the administrator with no return call. Be sure to advocate for your loved ones.
Ann Johnson
Oct 2024
I am a long term resident at Webster Manor. All the staff here are awesome and I receive the best care ever. The people I have met here are also good to get along with. Food is good and you can order what you want. My choice to stay here is because I get the best care possible. I would highly recommend this place for whatever your needs are for short term Rehab. The physical therapist and Occupational therapist are also awesome. They work hard on each ones needs as well.
Webster Manor Rehabilitation & Health Care Center offers Skilled Nursing / Long Term Care.
Webster Manor Rehabilitation & Health Care Center is located at 745 School Street in Webster, Massachusetts.
Families describe a mixed experience at Webster Manor: several reviewers praise the caring, hardworking nursing and therapy staff and say the food is decent with some choice in meals, while others report serious lapses in cleanliness, communication, and follow-through on complaints. One family described a devastating breakdown in communication during a medical emergency, and another cited ongoing laundry and maintenance problems that went unresolved.
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