MyLivingChoice

Home Instead

386 W Main St #14

4.8(81 ratings)· Northborough average: 4.5

Home Instead, photo 11 / 5

Quick Facts

What Families Think

Families describe Home Instead's in-home caregivers as attentive, trustworthy, and skilled at handling everything from daily personal care to memory-related needs. Reviewers repeatedly single out specific caregivers by name for their compassion and reliability, and several mention that the scheduling office was easy and responsive to work with.

The Good

  • Caregivers described as kind, attentive, and trustworthy
  • Helped clients recover strength after hospital stays
  • Staff handle memory care needs with patience
  • Office and scheduling staff described as responsive
  • Individual caregivers praised by name repeatedly
  • High 4.8 rating across 81 Google reviews

AI-generated from reviews and community data.

Home Instead is a home care agency serving Northborough, Massachusetts offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Transportation Services, 24-Hour Staff and Grocery Shopping and Errands. Families rate it 4.8 out of 5 across 81 reviews.

About Home Instead

Home Instead in Northborough, Massachusetts provides home health and hospice care, serving families who need support when a loved one returns home from the hospital or requires ongoing assistance with daily living.

Families consistently praise the caregivers' attentiveness and professionalism. Multiple reviews highlight how staff members anticipate needs, from bathing and dressing to meal preparation and errands, and build genuine relationships over time. One family noted they were "so overwhelmed we needed help" after a hospital discharge and found relief within days. Caregivers are described as trustworthy, kind, and punctual, and families appreciate that schedulers work to match the right fit for their loved ones.

The service holds a 4.8 out of 5 rating across 81 reviews, with families consistently recognizing specific caregivers by name and commending the coordination support provided by staff like scheduler Brenda.

Types of Care at Home Instead

At-Home Care

Amenities

Community Amenities

  • 24-Hour Staff
  • Transportation Services

Activities

  • Grocery Shopping and Errands

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Reviews of Home Instead

4.8overall · 81 ratings combined

4.8★ on Google (81)

Linda Henderson

Jun 2026

via Google

Once again, I would like to say how much I appreciate the work and dedication the team at Home Instead does for their clients. From the schedulers to the care-pros, they were wonderful. Everyone wants the best for their loved one and I feel like Home Instead found us the right fit for our father. The care-pro's had the intuition of what kind of care my father needed and provided it with compassion and dignity. That is so important. 5 stars for the staff and care-pro's at Home Instead. We had a wonderful man named Joel come to care for our father. He was so attentive to my fathers needs, and made sure he understood what needed to be done in caring for my father. We wanted him to encourage conversation and Joel brought up topics that my father could relate to. He had him get old pictures out of a drawer and had a great time telling Joel all about his time in the Navy. I can't say enough great things about Joel. We also had a very easy time getting the caregivers scheduled. The office staff was polite caring and willing to meet our needs as a family. I would recomend Home Instead to others.

Jerome Quilliam

Apr 2026

via Google

I am writing to give a nice review on my Wednesday caregiver Denise. We really enjoy her care. She is very kind, helpful and hardworking. She is very attentive to my wife. She likes to keep herself busy too. We highly recommend her to anyone. I would also like to recognize my long time care giver Karen as well. She has been with us for many years and has been an outstanding employee. She knows all the ropes and we greatly appreciate her continuing excellent care for my wife. Very pleased with Home Instead.

Lewis Hanscom

Apr 2026

via Google

I'd like to nominate Denise for recognition for Home Instead Accomplishments. She is very dedicated, punctual and professional in how she conducts her duties as a personal care assistant. She anticipates my needs of eating, bathing and dressing. She can always be counted on for suggestions based on her experience. She takes me shopping and makes sure I am safe and stable. When she leaves I look forward to the next day she can come see me.

Donald Gosselin

Jan 2026

via Google

We had two women from Home Instead to assist in caring for my wife with memory problems. Both Wendy and Aysia were excellent. They were trustworthy, kind, caring, and always prompt. They were trusted family members. Our contact person Brenda assisted us with any questions or changes through this whole process. I would highly recommend this wonderful service.

Desiree Aselbekian

Aug 2025

via Google

I can't say enough about Home Instead. My 89 year old grandmother had a recent hospital stay for low sodium and infection. When she returned home, she was weak and unable to care for herself. After a couple of days, my mother and I were so overwhelmed we needed help! The visiting nurses recommended we call Home Instead. I'm so glad we did. Within days we had the help we needed in a professional team of Care Pros who helped my grandmother every morning get ready and situated for the day. After only two weeks, she was back on her feet and back in action. I wouldn't hesitate to contact Home Instead again if my grandmother needs that level of care. Highly recommended.

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Frequently Asked Questions

What types of care does Home Instead offer?

Home Instead offers At-Home Care.

Where is Home Instead located?

Home Instead is located at 386 W Main St #14 in Northborough, Massachusetts.

What do families say about Home Instead?

Families describe Home Instead's in-home caregivers as attentive, trustworthy, and skilled at handling everything from daily personal care to memory-related needs. Reviewers repeatedly single out specific caregivers by name for their compassion and reliability, and several mention that the scheduling office was easy and responsive to work with.

How can families visit Home Instead?

Submit the Request Information form on this page to connect with Home Instead and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Northborough.