MyLivingChoice

Overlook Nursing & Rehab Center

14 Rock Avenue

4.7(61 ratings)· Pascoag average: 4.5

Overlook Nursing & Rehab Center, photo 11 / 2

Quick Facts

Total units
100
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
100
Google Rating
4.7 out of 5 from 61 reviews
Common Stay Type
Several-week rehab stays after falls or hospitalization

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviewers consistently praise Overlook Nursing & Rehab Center for strong rehabilitation therapy and attentive, compassionate nursing and CNA staff. Multiple families describe good staffing levels, clean facilities, and positive outcomes after rehab stays following falls or hospitalizations. No complaints appear in the available reviews.

What reviewers praise

  • Reviewers repeatedly praise rehab and physical therapy quality
  • Staff described as attentive, kind, and communicative
  • Families note good staffing levels during rehab stays
  • Facility described as clean and cheerful
  • Multiple reviewers report smooth, successful short-term rehab stays

AI-generated from reviews and community data.

Overlook Nursing & Rehab Center is a senior living community in Pascoag, Rhode Island offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.7 out of 5 across 61 reviews.

About Overlook Nursing & Rehab Center

Overlook Nursing & Rehab Center is a 100-bed skilled nursing and long-term care facility in Pascoag, Rhode Island. The center serves both rehabilitation and permanent care residents, with families noting particular strength in its dedicated rehab floor and nursing services.

Family accounts consistently praise the attentiveness of the care team. Staff members by name, including Breah and third-shift team members Jodie, Kayla, Kalee, Samantha, and Natalee, appear in reviews for hands-on support: ensuring residents have clean clothes, clear safety guidance, and prompt responses to requests. One family noted the "staffing levels and also their kindness and compassion." Therapy is described as "strong," and families highlight that the medical team, including the facility's physician, coordinates effective care. A notable detail emerges around food quality, a family with long-term care experience remarked, "Even the food is good big bonus, there," suggesting meal quality exceeds typical expectations in the sector.

Overlook holds a 4.7 out of 5 rating across 61 Google reviews. Families describe three-week rehabilitation stays and longer-term placements with consistently positive language, citing excellent nursing, strong rehabilitation outcomes, and the warmth of the environment. Several reviews mention choosing the facility based on high ratings and availability after hospital discharge.

Types of Care at Overlook Nursing & Rehab Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Overlook Nursing & Rehab Center

4.7overall · 61 ratings combined

4.7★ on Google (61)

Michelle Chadbourne

Jun 2026

via Google ↗

My husband spent 3 weeks for rehab after a fall. The care was excellent. The therapy was strong! We have absolutely no complaints. 😀♥️

Robin Anderson

May 2026

via Google ↗

We received a list of rehab centers in Rhode Island from the hospital. We chose Overlook because they had high ratings and I was pleased that they had an open bed for my mom to rehab. The rehab floor is the only thing I’ve had experience with and they were fantastic! I was impressed by the staffing levels and also their kindness and compassion. Anytime my mother needed something, there was always someone around to assist. Every staff member I came in contact with, including PT, OT, med tech, nurses and CNA‘s was extremely helpful and kind, and they all seemed to really enjoy their work! The facility was also clean and cheerful making my moms 3 week stay pleasant for her and family that visited her.

Michael Pasture

Apr 2026

via Google ↗

My experience at Overlook was very good. All the staff were excellent. The CNA’s were great. Breah took such great care of me. She made sure I had clean clothes. I came to the facility with none. She made sure I understood that I should not attempt to get up on my own until cleared to do so. I cannot say enough for how well she looked out for me. Jodie, Kayla, Kalee, Samantha, Natalee third shift Kayla, We’re all terrific. There was another younger CNA on third shift who’s name I can’t remember who was also very helpful. There was one third were wonderful. shift, older CNA that I had a personality conflict. But overall the CNA’s were terrific!! The nurses were also wonderful, however, I cannot remember all of their names. I saw them less but they were all very nice. They physically therapy team were great. Kaycee, Janet, Linda, Allie, Brianna, and Kate were wonderful. They helped me understand what I needed to do to get better. I can’t say enough for how much they helped me. And the administrative staff were wonderful. When an issue arrived they found a solution very quickly. I cannot thank them all enough!! Thank you all!!

Julie Ellis

Jan 2026

via Google ↗

A loved one of mine has been at overlook twice for rehabilitation and nursing care. I've worked in long-term care for several years. They have a great thing going on rehab is excellent nursing excellent. Their doctor is great too. Even the food is good big bonus, there. Check it out if you're looking for nursing rehabilitation center

Paula McCarthy

Dec 2025

via Google ↗

I appreciated all the warmth & care my Aunt received during her rehab. Thank you very much to All. She is doing great at the moment. Here she is at Christmas 2025!

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Government Inspection History

5 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 6, 2025Fire Safety StandardHealth Standard20 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Jun 5, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2025

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2025

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2025

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2025

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025

Mar 31, 2025Health Complaint1 citation
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2025

Jun 14, 2024Fire Safety StandardHealth Standard7 citations
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 14, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 14, 2024

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2024

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2024

Sep 14, 2023Health Complaint1 citation
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 6, 2023

May 25, 2023Fire Safety StandardHealth Standard8 citations
  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 24, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 24, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Overlook Nursing & Rehab Center offer?

Overlook Nursing & Rehab Center offers Skilled Nursing / Long Term Care.

Where is Overlook Nursing & Rehab Center located?

Overlook Nursing & Rehab Center is located at 14 Rock Avenue in Pascoag, Rhode Island.

What do families say about Overlook Nursing & Rehab Center?

Reviewers consistently praise Overlook Nursing & Rehab Center for strong rehabilitation therapy and attentive, compassionate nursing and CNA staff. Multiple families describe good staffing levels, clean facilities, and positive outcomes after rehab stays following falls or hospitalizations. No complaints appear in the available reviews.

How did Overlook Nursing & Rehab Center do on recent health and safety inspections?

Overlook Nursing & Rehab Center had 5 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Overlook Nursing & Rehab Center?

Submit the Request Information form on this page, or contact Overlook Nursing & Rehab Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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