David Proctor
Apr 2026
Very welcoming, thoughtful, friendly. Good variety of activities and food. Bright spaces, rooms, outdoors areas.
Crystal Lake Rehabilitation And Care Center
999 South Main Street4.7(20 ratings)· Pascoag average: 4.5
1 / 2Quick Facts
- Total units
- 71
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 71
- Inspections
- View history (69 citations)
- Veteran benefits
- Accepts Veterans Benefits for care costs
- Diagnostic services
- In-house diagnostic lab for faster test results
- Respiratory care
- On-site respiratory therapy services offered
CMS Care Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Crystal Lake Rehabilitation and Care Center is a small skilled nursing and long-term care facility in Pascoag, RI, with most reviewers praising the staff's compassion and communication, though a couple of reports raise serious concerns about neglect and staff attentiveness. Families generally describe the environment as clean, welcoming, and supportive during difficult transitions, but there are notable exceptions worth investigating before choosing this facility.
What reviewers praise
- Staff described as compassionate and respectful
- Strong communication with families about resident care
- Facility described as clean and homier than others
- Accommodated a language barrier with a resident
- Good variety of activities and food
- Bright, welcoming spaces and outdoor areas
What reviewers flag
- One report of a hospice patient left neglected overnight
- One reviewer felt staff seemed disengaged and uninvested in care
AI-generated from reviews and community data.
Crystal Lake Rehabilitation And Care Center is a senior living community in Pascoag, Rhode Island offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Social Activities and Housekeeping. Families rate it 4.7 out of 5 across 20 reviews.
About Crystal Lake Rehabilitation And Care Center
Crystal Lake Rehabilitation and Care Center is a 71-bed facility in Pascoag, Rhode Island, offering 24-hour care including short-term rehabilitative care, long-term care, and palliative care services.
The center provides physical, occupational, speech, and respiratory therapy services, along with pain management and wound management programs. Clinical services include an in-house diagnostic lab for quicker test results.
Rooms are available in both semi-private and private configurations and include cable television, free WiFi, in-house laundry, and on-site dining. The facility serves residents from Pascoag and neighboring towns including Foster, Glocester, Smithfield, and Nasonville.
The center organizes daily activities such as sunshine breakfast, Yahtzee tournaments, and pet therapy. A licensed social worker holds group sessions and offers one-on-one counseling to support residents' quality of life. The facility features a tranquil, scenic setting with outdoor spaces for residents to enjoy during warm weather.
Crystal Lake accepts Medicare, Medicaid, Veterans Benefits, and most insurance plans.
Types of Care at Crystal Lake Rehabilitation And Care Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
- Wi-Fi / High-Speed Internet
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Pet Friendly
Activities
- Religious Services
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Crystal Lake Rehabilitation And Care Center
4.7overall · 20 ratings combined
4.7★ on Google (20)
Dennis O'Reilly
Apr 2026
This place is not nice for the patients, I think the workers are there, waiting for a better offer. The owners must really be trying to get the most for themselves and not invest in the patients, the help or business at all.
Julie Leonard
Nov 2025
This facility has been absolutely amazing to my family. The staff has treated my father with such compassion and respect and have helped my siblings and I thru a very difficult time. They've made this whole process easier and continue to be there for all of us in every way possible. I can't thank them enough for their kindness and patience! Forever grateful!
Kelly Makowski
Jul 2025
My elderly auntie has been a resident at this facility for the last several months for long term care. I can’t be more pleased with the facility and the staff. We had visited other locations before settling on this one. From the moment we walked in, it just felt homier than others, and everything was clean. There is a language barrier with her, and so I was extremely worried that would be an issue; however, the staff has been great in dealing with the circumstances surrounding that. Communication is very important to me, and the staff has done an excellent job in keeping me updated on everything while she’s in their care. I highly recommend this facility to others, should the time come too when you need the help.
Karen Champagne
Jun 2025
At the moment I am disgusted with this facility! A friend was admitted yesterday as, I believe a Hospice patient, my husband went to check on him today to make sure he is comfortable. Well, he was still in the clothes he had on yesterday afternoon, including his hat!!!! Not blanket, the only thing they did for him is remove his shoes! This is not acceptable care! Not at all!! They had better get their act together soon or they will be having visitors from Elderly affairs and a news station!!
Government Inspection History
15 inspection visits in the last three years, 69 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 17, 2025Fire Safety StandardHealth Standard8 citations
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 16, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 16, 2025
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 17, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 17, 2025
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity B of L: potential for minimal harm, patternCorrected May 17, 2025
Nov 6, 2024Health Complaint3 citations
Employ staff that are licensed, certified, or registered in accordance with state laws.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 20, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 20, 2024
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 20, 2024
Sep 25, 2024Health Complaint1 citation
Ensure that residents are free from significant medication errors.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 7, 2024
Jun 13, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 27, 2024
May 8, 2024Fire Safety StandardHealth Standard28 citations
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity K of L: immediate jeopardy, patternCorrected May 29, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity H of L: actual harm, patternCorrected May 29, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2024
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2024
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2024
Implement a program that monitors antibiotic use.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2024
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2024
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2024
Have restrictions on the use of portable space heaters.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2024
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2024
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2024
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2024
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2024
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2024
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2024
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity C of L: potential for minimal harm, widespreadCorrected May 29, 2024
Apr 4, 2024Health Complaint3 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 19, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 19, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 19, 2024
Mar 28, 2024Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024
Mar 22, 2024Health Complaint1 citation
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 19, 2024
Feb 29, 2024Health Complaint4 citations
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 19, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 19, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Feb 27, 2024Health Complaint4 citations
Reasonably accommodate the needs and preferences of each resident.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Mar 19, 2024
Jan 10, 2024Health Complaint1 citation
Honor the resident's right to manage his or her financial affairs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 23, 2024
Dec 7, 2023Health Complaint4 citations
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 6, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 6, 2024
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 6, 2024
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 6, 2024
Sep 12, 2023Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 12, 2023
Aug 16, 2023Health Complaint1 citation
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 31, 2023
Jul 14, 2023Fire Safety StandardHealth Standard8 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 13, 2023
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Crystal Lake Rehabilitation And Care Center offer?
Crystal Lake Rehabilitation And Care Center offers Skilled Nursing / Long Term Care.
Is Crystal Lake Rehabilitation And Care Center pet friendly?
Yes. Crystal Lake Rehabilitation And Care Center lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Where is Crystal Lake Rehabilitation And Care Center located?
Crystal Lake Rehabilitation And Care Center is located at 999 South Main Street in Pascoag, Rhode Island.
What do families say about Crystal Lake Rehabilitation And Care Center?
Crystal Lake Rehabilitation and Care Center is a small skilled nursing and long-term care facility in Pascoag, RI, with most reviewers praising the staff's compassion and communication, though a couple of reports raise serious concerns about neglect and staff attentiveness. Families generally describe the environment as clean, welcoming, and supportive during difficult transitions, but there are notable exceptions worth investigating before choosing this facility.
How did Crystal Lake Rehabilitation And Care Center do on recent health and safety inspections?
Crystal Lake Rehabilitation And Care Center had 15 government inspection visits in the last three years, with 69 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Crystal Lake Rehabilitation And Care Center?
Submit the Request Information form on this page, or contact Crystal Lake Rehabilitation And Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Crystal Lake Rehabilitation And Care Center? Claim this listing to update photos, pricing, and details. It's free.
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