MyLivingChoice

The Overlook

88 Masonic Home Road

4.5(33 ratings)

The Overlook — photo 11 / 5

Quick Facts

Total units
181
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
181
Care focus
Skilled nursing and long-term care only, no assisted living
Rehab services
On-site PT and OT therapy in Post Acute unit
Post-discharge support
Team provides follow-up home health services after discharge

What Families Think

Most reviewers describe The Overlook as a strong short-term rehabilitation and skilled nursing facility, praising attentive PT/OT staff and good recovery outcomes. One family reported a serious lapse in dignity and attentiveness during a relative's final days, describing neglect at the end of life.

The Good

  • Praised for effective physical and occupational therapy
  • Nurses and aides described as compassionate and attentive
  • Multiple reviewers reported strong recovery outcomes after rehab
  • Staff follow up with home health services post-discharge
  • High 4.5-star rating across 33 Google reviews

The Bad

  • One report of neglect and lack of dignity during end-of-life care
  • No published pricing information available

AI-generated from reviews and community data.

About The Overlook

The Overlook is a skilled nursing / long term care community in Charlton, Massachusetts. The community is licensed for up to 181 residents.

Families rate The Overlook 4.5 out of 5 based on 33 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.5overall · 33 ratings combined

4.5★ on Google (33)

Simona Bufalino

Feb 2026

via Google

This was the place my grandfather stayed in. He loved this establishment deeply, always entailing how he enjoyed the service from the workers here. He Especially loved a young woman named Violet as she was always treating him with the up most respect during his time here. I hope this place stays as the faculty is very kind and are hard workers. Thank you so much for all you have done,especially Violet.

Louisa

Jul 2025

via Google

There are a lot of truly caring staff here who are wonderful at what they do. However the facility allowed for legal things to happen that should not happen to any resident. My grandparent was not treated with the dignity and respect they deserved in the end. The failed and neglected in the end of their life. The last days my family had with my grandparent The Overlook staff sat by and did nothing to allow her peace in the end of her life. The mistakes and overlook that took place during her time resulted in an undignified end that is inexcusable for a long term care facility. This is something that my family is going to have to live with now. So yes majority of the staff care but watch closely to ensure your loved one is not being taken advantage of under their watch.

Dawn Piche

Jun 2025

via Google

Thank you Overlook. My Dad was admitted to the Post Acute unit for 14 days. The medical care and PT rehabilitation he received was outstanding. Upon discharge he had the Overlook team come to his home for further services. They were the best team anyone could have wanted. He is doing so much better. We want to Thank, Stephanie Graves, Cathryn Sipsey, Tonya & Kristen for getting Dad admitted. The Post Acute unit & every staff member for his medical care. Linda Paquin housekeeping for checking in on my Dad every day. Diane from OT, Megan & Joe from OVNA PT. Everyone who works there goes above & beyond providing great care & compassion to the Patients. You are all the best. Thank you from Mr. Donald Piche & Dawn

Jayne Langley

May 2025

via Google

I had an amazing stay at the acute rehabilitation facility! The staff was exceptional with knowledge, compassion, and friendliness. They made my healing better than expected. Taught me the tools I need to get around on one leg! I cannot say Thank You Enough! 100% Care! I miss you already 😘

Michelle Luongo

Jun 2024

via Google

My mom was discharged today,this was here second time here at Overlook for rehabilitation and what they accomplished with my mom.... she is walking and its a miracle!!! and we can't say enough good compliments .The staff is wonderful kind compassionate and caring, the rehab is excellent as is the food! Your loved ones are perfectly safe under their care! My mom also wanted me to mention her nurse Leslie " johny on the spot" and I couldn't agree more!

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Frequently Asked Questions

What types of care does The Overlook offer?

The Overlook offers Skilled Nursing / Long Term Care.

Where is The Overlook located?

The Overlook is located at 88 Masonic Home Road in Charlton, Massachusetts.

What do families say about The Overlook?

Most reviewers describe The Overlook as a strong short-term rehabilitation and skilled nursing facility, praising attentive PT/OT staff and good recovery outcomes. One family reported a serious lapse in dignity and attentiveness during a relative's final days, describing neglect at the end of life.

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