Susan Foster
May 2026
We were exasperated of hope in actually having a positive experience in rehab. Finally, thank God, my dad is at VH. He’s receiving excellent care in every way they can provide it. Thank you so much.
1 / 2Quick Facts
- Total units
- 150
- Medicare rating
- 2 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 150
- Inspections
- View history (62 citations)
CMS Care Compare
What Families Think
Families describe Valley Hill Health & Rehab as a rehab-focused skilled nursing community where CNAs, therapy staff, and administration are frequently praised for compassionate, attentive care. Several reviewers, however, point to inconsistent nursing coverage and high leadership turnover as recurring concerns.
The Good
- CNAs praised as caring, attentive, and hardworking
- Therapy team credited with strong rehab outcomes
- Activities calendar helps residents socialize
- Dietary, laundry, and admin staff called dependable
The Bad
- Several mentions of nurses on phones instead of assisting residents
- One report of high turnover among administrators and directors of nursing
- One report of a nurse refusing to get water for a resident
- No published pricing information available
AI-generated from reviews and community data.
Valley Hill Health & Rehab is a senior living community in Hendersonville, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 36 reviews.
About Valley Hill Health & Rehab
Valley Hill Health & Rehab is a skilled nursing and long-term care community in Hendersonville, North Carolina, with a licensed capacity of 150 residents.
Families consistently praise the CNAs and nursing staff for their attentiveness and genuine care, particularly highlighting their work with post-surgical rehabilitation patients. One family noted the facility's activity calendar was instrumental in helping their relative engage socially. The community atmosphere draws praise for friendliness throughout the staff. However, reviews also surface concerns: some families observed inconsistent nursing engagement, with occasional instances of staff unavailability for basic requests like water or dietary information. Leadership turnover has been noted as a challenge, with multiple directors and administrators departing within short tenures.
Valley Hill holds a 4.4 out of 5 rating across 36 Google reviews, reflecting broadly positive experiences tempered by operational inconsistencies.
Types of Care at Valley Hill Health & Rehab
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Valley Hill Health & Rehab
4.4overall · 36 ratings combined
4.4★ on Google (36)
Kris B
Mar 2026
Tremendous turnover in staff, including Administrators, Directors of Nursing, last two of each stayed less than a year. I agree that about some nurses only passing meds. I had a nurse tell me he wasn’t my mother’s nurse and couldn’t get me a cup of water, he didn’t know her diet! you shouldn’t even have to ask for water, requirement that all patients have water. He was eating at the nurses station and couldn’t be bothered. There are some absolute wonderful staff, but certainly not enough. We will see if anything improves. Perhaps this next DON will get staff tuned up.
Holly Morgan
Jan 2026
After my mom had open heart surgery, she needed rehabilitation, and I brought her to Valley Hill Health & Rehabilitation—not only because I work here, but because I truly trusted the care team to help her through such a vulnerable time. From the moment she arrived, the CNAs and nursing staff went above and beyond to make sure she was comfortable, safe, and cared for with patience and compassion. They didn’t just do their jobs—they treated my mom with dignity, kindness, and genuine concern, which meant everything to our family during her recovery. I also want to give special recognition to the medical provider, TiAngela Brock with T4 Medical. She is truly amazing—so attentive, caring, and compassionate. She took the time to listen, explain things clearly, and made sure my mom’s needs were met every step of the way. Having a provider like her on hand brings so much peace of mind. I’m grateful for the support, teamwork, and the heart this facility shows its patients. Thank you, Valley Hill, for taking such great care of my mom when she needed it most.
Andrew Hipps
Dec 2025
My nana was there for a month for rehab. I will say this was hands down a great facility the nurses, CNAs, therapy, directors, social worker and everyone you passed down the hallway working they was so friendly and was so kind to my nana. The activities they have on the calendar got my nana out of her room to socialize that was awesome the activities calendar. I just couldn’t say more great things about this place. I thank you all for everything you done!
Barbara
Oct 2025
The CNAs at this facility are absolutely amazing — caring, attentive, and always putting residents first. You can tell they genuinely love what they do, especially the weekend staff who go above and beyond despite being overworked. However, I’ve noticed some concerns that need to be addressed. The nurses on the east wing are often seated on their phones or FaceTiming, unless it’s time to pass medications. I’ve seen situations where a resident asked for help, and instead of getting up, a nurse would ask a CNA to handle it while continuing their phone call. That kind of behavior is disappointing and feels very unprofessional — especially when you see how hard the CNAs are working right alongside them. It was also disheartening to overhear a nurse gossiping about a CNA in front of other staff members, even after that CNA handled the situation with grace and professionalism. That’s not the kind of teamwork or respect any facility should promote. Housekeeping could also be more consistent, as CNAs seem to take on extra cleaning duties too. Overall, I’d give 5 stars for the hardworking CNAs, therapy, administration, dietary, and laundry teams — they’re truly the backbone of this place. A few nurses could learn from their example. — From a former CNA ❤️
Government Inspection History
5 inspection visits in the last three years, 62 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jun 27, 2025Health ComplaintHealth Standard6 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025
Apr 10, 2024Fire Safety StandardHealth ComplaintHealth Standard18 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 5, 2024
Provide and implement an infection prevention and control program.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 25, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 25, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 25, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 25, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 25, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 31, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 31, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2024
Install proper backup exit lighting.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2024
Jan 17, 2024Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 20, 2023
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 20, 2023
Jan 20, 2023Fire Safety StandardHealth Standard34 citations
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023
Use approved construction type or materials.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Perform COVID19 testing on residents and staff.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2023
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023
Employ staff that are licensed, certified, or registered in accordance with state laws.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023
Report COVID19 data to residents and families.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 17, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity B of L: potential for minimal harm, patternCorrected Feb 17, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity B of L: potential for minimal harm, patternCorrected Feb 17, 2023
Jul 1, 2021Fire Safety Standard2 citations
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2021
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Valley Hill Health & Rehab offer?
Valley Hill Health & Rehab offers Skilled Nursing / Long Term Care.
Where is Valley Hill Health & Rehab located?
Valley Hill Health & Rehab is located at 1510 Hebron Road in Hendersonville, North Carolina.
What do families say about Valley Hill Health & Rehab?
Families describe Valley Hill Health & Rehab as a rehab-focused skilled nursing community where CNAs, therapy staff, and administration are frequently praised for compassionate, attentive care. Several reviewers, however, point to inconsistent nursing coverage and high leadership turnover as recurring concerns.
How did Valley Hill Health & Rehab do on recent health and safety inspections?
Valley Hill Health & Rehab had 5 government inspection visits in the last three years, with 62 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Valley Hill Health & Rehab?
Submit the Request Information form on this page to connect with Valley Hill Health & Rehab and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Valley Hill Health & Rehab? Claim this listing to update photos, pricing, and details. It's free.
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