4.2(129 ratings)· Asheville average: 4.3
Asheville, North Carolina
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Skilled Nursing / Long Term Care
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
The Laurels Of Greentree Ridge is a skilled nursing and long-term care community in Asheville, NC, licensed for up to 90 residents. It holds a solid 4.2 out of 5 rating from 127 Google reviews, suggesting general satisfaction among families, though no detailed review text or amenity information was provided.
AI-generated from reviews and community data.
Greentree Ridge Health & Rehab Center is a senior living community in Asheville, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 129 reviews.
Greentree Ridge Health & Rehab Center is a skilled nursing and long-term care community in Asheville, North Carolina, licensed for up to 90 residents. All beds are certified for Medicare and Medicaid. The facility is operated as a for-profit corporation and holds a 5 out of 5 CMS overall star rating.
The community offers 24-hour staff, on-site nursing, medication management, private rooms with private bathrooms, wheelchair accessibility, and housekeeping and laundry services. Residents have access to a restaurant-style dining room with dietary accommodations, social activities, gathering spaces, cable or satellite TV, and emergency call systems.
Reviewers offer mixed assessments. Some families describe deeply positive experiences, with staff described as friendly, empathetic, and attentive across all departments. Others report significant concerns about attentiveness and responsiveness to care requests, with one reviewer noting instances of residents remaining unattended in soiled conditions for extended periods. One reviewer wrote, "Everyone I spoke with and met was very nice and the facility was clean." Reviews are divided on the consistency of care delivery and staff responsiveness.
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Help Me Choose4.2overall · 129 ratings combined
4.2★ on Google (129)
Rod Sanders
Mar 2026
I have a family member here who has been here for years and turned 100 years old here. The staff, residents and their families and friends all treat each other as friends. I can't see my love one anywhere else but here. Thank you so much for the loving care and support you give each and every day to everyone. Blessings and Love for a job well done 👏.
Sonny Foxworth
Mar 2026
This was the first time that I have been a resident in a rehab/skilled nursing long term care facility so I can only tell of my experience there rather than make any comparisons. As in life, there were highs and lows. The staff is a cross section of people, some with more outgoing personalities and some not very communicative and outgoing. I can say that most staff members expressed themselves as very compassionate, respectful and concerned with doing whatever they could to help me. There were some breakdowns in communication and services. On day one my roommate told the food delivery person that he wanted non-sweetened tea and oatmeal rather than grits. He also wrote this on the request/preference paper delivered with the meal tray. However, he received sweetened tea and grits each of the 5 days I spent there. Someone would then need to take time to do switch outs He continued to tell staff members of numerous positions daily but the issue still had not been resolved when I left. This created a lot of frustration and wasted time by my roommate and staff members. A second situation that occurred was my roommate needed a laxative to assist with a bowel movement. When he had his first bowel movement it was fast and furious as he hardly had time to reach the toilet. The result was feces covering the toilet riser and about a 12” square on the walls on the left and right of the toilet. I informed our unit nurse so that it could be cleaned. After cleaning there was still feces on the frame and inside plastic piece of the riser as well as both walls. He and I continued to tell other staff members over several days. On the day I left, which was 3 days after the event, the riser was finally removed but the walls still had not been cleaned. Also over that 3 day period the bathroom trash can was overflowing and paper towels on the floor. The trash was removed on the 3rd day before I left. Another observation was that there was only 1 nurse during my stay that named the medications I was given. If fact, once I was brought my morning meds and there were 6 items. I knew I take 7 in the morning, told the nurse and she took them back and returned with 7. The nurse I wish to commend for their excellence is Van. He always named each of my medications as he brought them to me. Is this an overall experience one would wish to experience? I think not. Is this a service where many people are trying hard daily to help others while showing compassion and dignity in a very trying environment? I think yes. My thoughts are that it is probably a general reflection of this segment of healthcare in our country.
Jess
Feb 2026
Absolutely terrifying experience altogether. We opted to transition my mom here for some short term rehab / therapy after joint replacement a couple of months ago. She didn’t make it 24 hours here, I came to check on her after receiving a distressing call from her. It looked positively disgusting and sounded like a war zone with multiple patients screaming for help. Mom clearly hadn’t received pain meds all night, even after calling for help on the call bell- no one would respond. When I got there asking questions, her nurse had a major attitude with me. I found my mom literally afraid (roommate was literally screaming, cursing, and throwing things), in intractable pain/ nausea, and completely miserable. The nurse handed her a cup of pills and couldn’t tell me what they even were, when I followed her back to her medicine cart- she had an entirely different patients chart open in front of her. I immediately took her out of there and brought her straight to the ER for treatment, and never brought her back. No one ever even bothered call and check on her or sort out why we pulled her out in less than 24 hours. Of course, they had no problem sending a bill for “care”. If you’re thinking of sending anyone you care about here, please don’t. I wish I had known the terrible and dangerous impact this place would have on her recovery. The entire experience was nothing short of traumatizing, and did nothing but slow her progress.
Kelsey Hanger
Jan 2026
Neglect. My family member was here for 4 nights. I took him home due to a total lack of care. Everyone I spoke with and met was very nice and the facility was clean. This is why I gave 2 stars instead of 1. My family member was provided his medications but that was it. Every day at 11AM, he was still in the bed, soiled and wet. It was an average of 30 minutes between requesting help and someone entering the room. The caregivers/nursing staff would enter the room without introducing themselves and on several occasions would enter, turn off the call light and leave without providing any assistance. I was there every day and there was evidence of hands-on assistance provided only once in the 4 days that he was there. He did receive 2 visits from PT/OT but unfortunately, his entire therapy visit time was spent changing/cleaning and dressing him because nursing had not done so. The limited therapy he did receive was good and the therapy team was helpful and professional. I had to personally take him to the bathroom and shower him each day as these services were not provided when requested nor offered. When speaking with him on the phone, I overheard him being instructed to void in the bed on two separate occasions, even after therapy had evaluated him for transfers. On 2 other occasions I overheard nursing enter the room and leave without providing assistance or allowing him to speak. If I had not been there to provide his care, I am confident that he would have been left in the bed with no offer or assistance for toileting, bathing or basic care like brushing his teeth. I have concerns for any patient that does not have family present or is unable to advocate for themselves. I am submitting this review because I want others to make an educated decision when choosing a facility for their loved ones. I am sure they were understaffed for the holidays, but there is no excuse for the level of neglect that he experienced. I work in this type of health care setting and have a solid understanding of the ongoing staffing challenges. I generally try to avoid writing negative reviews, but I do feel a responsibility to share my experience so that others can make informed decisions.
Scott Thomas
Jan 2026
My mom was there after a pelvis fracture for rehabilitation. The entire staff there were so friendly, empathetic, and helpful! From the front desk to social workers, food service, PT, OT, and nursing staff - just amazing people. A special shout out to Dee who was an angel in taking care of my mom. I hope we don't have to use their services again but if we do, I will be very confident my mom is being very well taken care of!
4 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2024
Have exits that are accessible at all times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2024
Install proper backup exit lighting.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity B of L: potential for minimal harm, patternCorrected Mar 6, 2024
Ensure each resident receives an accurate assessment.
Severity B of L: potential for minimal harm, patternCorrected Mar 21, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2023
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Greentree Ridge Health & Rehab Center offers Skilled Nursing / Long Term Care.
Greentree Ridge Health & Rehab Center has not published its pricing. For context, communities in Asheville that publish rates start around $7,740 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Greentree Ridge Health & Rehab Center is located at 70 Sweeten Creek Road in Asheville, North Carolina.
Greentree Ridge Health & Rehab Center carries a 4.2 out of 5 rating from 129 Google reviews. The Laurels Of Greentree Ridge is a skilled nursing and long-term care community in Asheville, NC, licensed for up to 90 residents. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Greentree Ridge Health & Rehab Center had 4 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Greentree Ridge Health & Rehab Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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