Latishia Seegars
Apr 2026
Very clean facility and they are attentive to my father. I appreciate the staff, truly! Your loved ones will receive good care. Very secure facility as well.
RRH Unity Living Center
89 Genesee Street2(11 ratings)· Rochester average: 3.9
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1 / 6Quick Facts
- Total units
- 120
- Medicare rating
- 3 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 120
- Inspections
- View history (14 citations)
CMS Care Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Unity Living Center is a skilled nursing and long-term care community in Rochester, New York, licensed for up to 120 residents. Public information here is limited, but the community's Google rating stands at 2.1 out of 5 based on 10 reviews, suggesting many families have had unsatisfactory experiences. No further details on amenities, staffing, or specific complaints were provided.
What reviewers flag
- Very low overall rating of 2.1 out of 5 from reviewers
- Limited public information on amenities or care specifics
AI-generated from reviews and community data.
RRH Unity Living Center is a senior living community in Rochester, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.0 out of 5 across 11 reviews.
About RRH Unity Living Center
RRH Unity Living Center is a skilled nursing and long-term care community in Rochester, New York, licensed for up to 120 residents. It is a non-profit facility certified for Medicare and Medicaid, with a 3-star overall rating from CMS.
The community offers 24-hour staffing, on-site nursing, private rooms with private bathrooms, emergency call systems, medication management, and wheelchair accessibility. Amenities include a restaurant-style dining room, social activities, housekeeping and laundry services, cable television, and dietary accommodations.
Reviews are mixed regarding care quality and responsiveness. Some reviewers report the facility is clean and staff are attentive, while others raise concerns about staffing levels, communication with families, incident reporting, and accessibility to staff at the front desk. One reviewer noted difficulty reaching facility staff for urgent matters, and another reported concerns about fall protocols and the sharing of incident information with families.
Types of Care at RRH Unity Living Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities
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Help Me ChooseReviews of RRH Unity Living Center
2overall · 11 ratings combined
2★ on Google (11)
Migdalia Bermudez
Jun 2024
This place is always short staff and leaves patients in there wet diapers till the next shift. And it's so hard to get inside because there's no one that would open the door.
Hilda Montes
Mar 2024
Mom fell, they have no protocol, she did not get checked by the nurses to make sure she was fine they put her back on the bed and never came back family was there til 7 she fell at 3 when asked for a report the night nurse supervisor said we don't give out reports I just write I asked for a copy ,NOT GIVIN 1, falls are not reported to families
Sharon Harmon
Jun 2023
This place is the worst! Putting your people here is like putting them on the block! These are the most unprofessional health care team I have ever come across. They are lazy and don't want to work. No one is ever manning the desk and I had an important message for my mother and I could not get through to anyone! It's Saturday morning and no one is at the desk??? Then you have to wait to be let in and let out. They don't care about the patients enough. They should not be in this profession. It's just a job to them. My mother has complained that her stuff was missing, as well. They need to clean house!!!!
Ellyn Cornell
May 2021
The care was standard and the staff was friendly but once your relative passes away don't expect to have any kind of smooth transition. It's been 5 months and NO ONE has contacted us about my mother-in-laws estate. My phone calls go unanswered and we have had to hire a lawyer to help us work this all out. What a nightmare on top of sadness.
Government Inspection History
4 inspection visits in the last three years, 14 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 15, 2025Health Complaint1 citation
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 14, 2025
Jul 25, 2024Fire Safety StandardHealth Standard5 citations
Provide and implement an infection prevention and control program.
Severity J of L: immediate jeopardy, isolatedCorrected Aug 28, 2024
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024
Sep 9, 2022Fire Safety StandardHealth Standard6 citations
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 7, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 7, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2022
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2022
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2022
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity B of L: potential for minimal harm, patternCorrected Nov 7, 2022
Feb 26, 2020Fire Safety StandardHealth Standard2 citations
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2020
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does RRH Unity Living Center offer?
RRH Unity Living Center offers Skilled Nursing / Long Term Care.
How much does RRH Unity Living Center cost?
RRH Unity Living Center has not published its pricing. For context, communities in Rochester that publish rates start around $2,659 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is RRH Unity Living Center located?
RRH Unity Living Center is located at 89 Genesee Street in Rochester, New York.
What do families say about RRH Unity Living Center?
RRH Unity Living Center carries a 2.0 out of 5 rating from 11 Google reviews. Unity Living Center is a skilled nursing and long-term care community in Rochester, New York, licensed for up to 120 residents. No further details on amenities, staffing, or specific complaints were provided. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How did RRH Unity Living Center do on recent health and safety inspections?
RRH Unity Living Center had 4 government inspection visits in the last three years, with 14 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit RRH Unity Living Center?
Submit the Request Information form on this page, or contact RRH Unity Living Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at RRH Unity Living Center? Claim this listing to update photos, pricing, and details. It's free.
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