St. John's Home

Terra Hyland

Jun 2026

via Google ↗

I have a friend who lives there and if I could move her I would, but I do not have the power to and her family has no other options currently. I have personally responded to patients calling out repeatedly for help, have had to walk around to find aids who are grouped in a room talking or on their phones, and our friend is often not fed or out of bed until noon unless we get there and nag them. Her personally bought and labeled foods often “disappear” and they rarely actually help her eat the foods. Her personal items are also often lost or broken. She went in for long term physical therapy and has never been able to get back out. I cry almost every time I go there.

LB

Jun 2026

via Google ↗

If my family had known about the extreme level of incompetence in this facility, we never would have placed our mom here. HR/Nursing Administration responsible for hiring should be ashamed. It’s as if they recruited candidates from any entry level position in Rochester to care for this vulnerable population just to fill openings. The employees appear to have limited/no experience in caring for the elderly or they just don’t care. The ambiance in the main Hastings entry is just a façade/distraction to what’s going on. I raised the alarm to management constantly regarding issues with my mom's care. She was regularly left unattended, toileting was ignored and she was not being assisted with feeding which was required. One of the few caring aides only there occasionally made me aware of the large doses of laxatives that she was being given..something she had never been prescribed medically. I reached out to the home’s Dr., to question this.. It was almost impossible to reach him. I called and left messages with the Secretary, Nurse and wouldn’t receive a response for days. When I was finally able to reach him, he agreed to only prescribe if needed once I mentioned that I was going to seek the advice of the other doctors affiliated with her care. I received very nonchalant and uncaring responses from this Dr. which had me questioning his credentials/level of experience. They have a terrible rodent problem; mouse traps are everywhere. Laundry items are continuously lost (even when clearly labeled), the rooms are dirty, calls bells ring constantly and are simply ignored by staff. I have witnessed and complained about employees eating the resident’s food in the kitchen area while residents are left waiting to be served their meal. The care here is atrocious. Daily impromptu rounding on staff from a higher level of management should be mandatory. I understand that staffing is low, but you have to be cognizant of who you are hiring and how their incompetence can destroy the care and reputation of a facility. Obviously, issues have been falling on deaf ears for some time and Administration has yet to take heed of the negative reviews and reputation that SJH has acquired. Walk around, view the staff offices/environments, they are in stark contrast to the residents’ rooms and living areas. How is it that the staff have more updated, cleaner accommodations than the residents? I implore anyone looking to place their loved ones here to reconsider. Upon visiting, pay attention, look around carefully and listen to the conversations and the attitudes/interactions with staff. The level of rude, negative responses/interactions with Aides, Nurses, general staff when simply asking for assistance was terrible. It’s a constant battle to have a civil, intelligent conversation with supposed professionals without a combative response in return. Note to staff, if you are unhappy with your job of caring for this vulnerable population or just looking for a paycheck, this profession is not for you. My family was initially relieved when we were able to place our mom here but if we had known the traumatic events that this facility would cause, we never would’ve placed her here. I write this review to try to save other families from making the same mistake we did. I encountered other families that were experiencing the same issues that we were experiencing… also similar to what other reviewers mentioned as well. I question the positive reviews here, however, if anyone received positive care at this facility, just know that you are/were one of the rare lucky ones. A side note to Administration/HR responsible for creating/tolerating this environment and to the staff providing deplorable care...in the future if/when you reach this advanced vulnerable age, remember how you treated these individuals that were counting on you in their time of need. You may just face the same conditions that you turned a blind eye to. Elders deserve compassionate care, they matter and they deserve to be treated with dignity and respect as human beings.

M J

Apr 2026

via Google ↗

Porscha.. Jay, Rodrick and Christopher are the best! They are hard workers and very respectful they work on the 3rd floor reservoir.. you need more aids like them they take real good care of my mom. Hopefully they get recognized...thanks!

Lynda Sciolino

Feb 2026

via Google ↗

The atmosphere is beautiful. My mom was here for 4 weeks for physical therapy for her legs. She loved her PT Morgan. He was very pleasant and treated her very nicely. The nurse Shirley is a gem and definitely deserves a raise and possibly train other nurses to be more like her as far as demeanor and caring about the residents/patients because there were a few nurses/staff who were not very kind to my mom and/or said they would do something or get something for her and never returned and to find out they left for the day and left my mom hanging. Good example is my mom couldn't hear for to wax build up in both ears. The nurses were either too lazy or just didn't want to clean out her ears. She was originally told she had to see the ENT person but when she kept inquiring about when she could see them she was given ear drops for almost 1 week to help soften the wax was the excuse she was given. Any nurse was capable of doing it we were told by the PA. So my mom went without being able to hear properly for 1 week all because no one wanted to deal with it. Not very professional at all! Not to mention that she had to tell them each time that they had to wrap her legs, change the dressings, help elevate her legs cause she needs them elevated all the time due to her condition but no one knew that apparently. If they would treat these patients as if they were their own family members then maybe these reviews would be better and my mom wouldn't have been begging me to get her out of there. The food is inedible. I had to bring my mom real food so she could eat. She requested green jello cause that's her favorite. What was she told? "We don't have jello" Excuse me? What kind of "home" doesn't have jello? Coincidentally, the day she was released, they brought her green jello for her lunch. She made a comment about it to the person who brought her the meal and she said she was surprised too. A number of times the chicken was so dried out it was tough like leather. How can they expect people to eat something like that? Bad attitudes by a few staff members and security. When you go into the medical field aren't you supposed to care about your patients and want to help them and aide them in getting better or make them comfortable depending on what they are there for? Other staff members she loved and treated her very good but I can't think of their names at the moment. I have a handicap parking tag due to the many problems I have with my feet and walking so I always parked at one of the 2 entrances so I didn't have to walk as much. But what was I told? Security told me every time except the first time I went to visit her, that I had to go in through the opposite entrance that I parked at. It was absolutely ridiculous. Why they kept only having 1 entrance available is beyond me. No signs either stating the entrance was not accessible. You have to go up to the door and press a button on the intercom at one entrance and the other entrance the parking is farther from the entrance so you don't know it's doors are locked until you try to go in the automatic doors. Extremely frustrating 😡

Amy Oldfield

Feb 2026

via Google ↗

My father spent the final 2.5 years of his life at St. John’s. While we were initially relieved he was placed here, we soon discovered that the "community-centered" reputation is a facade. St. John’s has dropped from a 3-star to a 1-star Medicare rating, and my family’s experience confirms why. Critical Medical Neglect & Safety Risks Dietary Hazards: Despite being a stroke survivor with aspiration risks, my father was frequently served non-pureed food and thin liquids with no staff present to assist. This was a direct threat to his life. Medical Emergency Failure: When my father was struggling to breathe with low blood pressure, nurses dismissed it. They failed to notify us when he stopped eating or when a failed IV attempt left him untreated. We had to insist on a hospital transfer; St. John’s refused to call 911, opting for a private transport that took 2 hours. He arrived at the hospital septic and passed away two days later. Hygiene & Infestations: The facility is infested with mice. I witnessed multiple mice running through the living area. The dining room was filthy and plagued by fruit flies. Management & Staffing Issues Callous Management: When I brought safety concerns to an upper-level manager, his response was: “You haven’t shared anything that I don’t already know. If you want to move him, I have lots of people who would like his bed.” Neglectful Environment: Aides are frequently on their phones, ignoring residents. My father sometimes wore the same clothes for days. Residents would beg me for help because they knew the staff would not respond. Lack of Activity: Memory care residents are often left sitting in front of a TV or alone in rooms. There are virtually no activities on weekends. The "Two-Tier" Reality Do not be fooled by the beautiful courtyard or the locked "Day Program" rooms. Those resources and the higher level of care seem reserved for the private-pay or rehab floors. In the long-term memory care unit, the environment is one of "waiting to die." Summary: While a few select nurses, chaplains, aides, and security guards are kind, they cannot compensate for a systemic culture of indifference and unsafe conditions. The funeral director noted that since COVID, "no one there seems to care." I would not recommend St. John’s to anyone who loves their family member. St. John’s: Do better.