MyLivingChoice

Monroe Community Hospital

435 East Henrietta Road

3.5(55 ratings)· Rochester average: 3.9

Monroe Community Hospital, photo 11 / 6

Quick Facts

Total units
566
Medicare rating
1 of 5

CMS Care Compare

Ownership
Government, County
Certified beds
566
Facility size
Finger Lakes' largest skilled nursing facility
Care unit structure
Care delivered in small, resident-focused units
Pediatric services
Operates a Pediatric Unit with state funding
Specialized care
Memory care for complex medical needs

What Families Think

The Good

  • Largest skilled nursing facility in the Finger Lakes
  • Care delivered in small, resident-focused units
  • Dedicated Pediatric Unit with expansion funding
  • Offers memory care alongside skilled nursing

AI-generated from reviews and community data.

Monroe Community Hospital is a senior living community in Rochester, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 55 reviews.

About Monroe Community Hospital

Monroe Community Hospital is a skilled nursing facility in Rochester, New York that provides skilled nursing, rehabilitation, memory care, and specialized services for individuals with complex medical needs. As the Finger Lakes' largest skilled nursing facility, it delivers care in small, resident-focused units.

The hospital combines specialty services with robust therapeutic and resident life programs designed to support residents' health, independence, and engagement, regardless of length of stay. It also operates a Pediatric Unit, which has received significant state funding for expansion.

The facility emphasizes individualized care and resident engagement through its therapeutic programming and life enrichment activities.

Types of Care at Monroe Community Hospital

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Monroe Community Hospital

3.5overall · 55 ratings combined

3.5★ on Google (55)

Shakilah Goff

Aug 2026

via Google

I use to do volunteer work here when I was a little girl my elementary school bought us on a school trip here when I was a kid It's a pretty clean place very big and close to shopping stores

B B

Dec 2025

via Google

Our family was very happy with the loving care our Mother received in close to to 3 years of in patient care for Alzheimers. The staff at Hope floor were exceptional and were angels in being there for our mother and family until she passed onto eternal life with Jesus Christ. ✝️

halley leta-pombo

Aug 2025

via Google

Our uncle just got a room on the Palative/Hospice unit that is completely brand new with 25 beds and currently 4 patients. Pros - Beautiful architect hospital from 1931 - hospital has been there over 200 years - Very nice staff - Everything on the 4th floor Faith unit is brand new - beds, walls, lights, nursing stations, TVs, recliners, etc. (ALL Brand New) - Accepts Veterans - Faith Unit - Chapel - Family Room to rent and stay over night - Large Dinning Room w/ couches & sink - 2 Family Rooms - Children’s area - Family Games - Water feature - Vending machines - Smart TVs Cons - Under Staffed facility

alicia marie

Oct 2024

via Google

The Rehab therapists are the only reason this is getting any stars. Most of the nurses are careless and don’t want to work. They are short staffed. Lights will go off for hours. The food is disgusting. Things will ONLY get done if you have a STRONG advocate. Other wise u are left to rot.

David Kaiser

Aug 2023

via Google

We were very happy with my father's experience on Faith 5 for the several months that he was there for rehab following a stroke. The speech, OT and PT therapists did a great job working with him and he was markedly better upon his departure than when he arrived. He had a goal of attending Thanksgiving dinner with the family and the therapists even did a "dry run" with him helping him get into and out of a vehicle for practice and calling me to let me know how to best assist him on Thanksgiving day. The day went perfectly. The facility is fascinating and clean, my father liked the food and the staff were helpful and pleasant to work with. Would not hesitate to place a loved one there in the future should the need arise. Thank you to all MCH workers who worked with my dad!

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Government Inspection History

6 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Oct 24, 2025Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 5, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 5, 2025

Sep 12, 2025Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2025

Dec 20, 2024Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 18, 2025

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 18, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2025

Sep 18, 2023Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 17, 2023

May 1, 2023Fire Safety StandardHealth Standard12 citations
  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2023

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2023

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2023

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2023

  • Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 30, 2023

  • Conduct risk assessment and an All-Hazards approach.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 30, 2023

Jul 15, 2021Fire Safety StandardHealth Standard5 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedCorrected Sep 3, 2021

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2021

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2021

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2021

  • Have exits that are accessible at all times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Monroe Community Hospital offer?

Monroe Community Hospital offers Skilled Nursing / Long Term Care.

Where is Monroe Community Hospital located?

Monroe Community Hospital is located at 435 East Henrietta Road in Rochester, New York.

How did Monroe Community Hospital do on recent health and safety inspections?

Monroe Community Hospital had 6 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Monroe Community Hospital?

Submit the Request Information form on this page to connect with Monroe Community Hospital and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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