MyLivingChoice

Villages on MacArthur

3443 N MacArthur Blvd

4.2(456 ratings)· Irving average: 4.2

Part of StoneGate Senior Living · 31 communities · 3.7★ average

Villages on MacArthur, photo 11 / 5

Quick Facts

Total units
124
Medicare rating
3 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
124
Care focus
Short-term rehab plus long-term skilled nursing care
Therapy setting
Both inpatient and outpatient therapy programs offered
Quality rating
5-star CMS Quality Measures rating

What Families Think

Reviewers describe a skilled nursing and rehab facility where therapy services and many caregivers earn strong praise, though experiences vary on staffing responsiveness and food quality. The facility has received a 5-star CMS Quality Measures rating, and several reviewers specifically credit the rehab and nursing staff with helping them recover.

The Good

  • Physical, occupational, and speech therapy praised repeatedly
  • Nursing staff described as gentle and attentive
  • 5-star CMS Quality Measures rating
  • Daily housekeeping and hot meals noted by one reviewer
  • Social services helped with paperwork during recovery

The Bad

  • One report of slow call light response for bathroom assistance
  • One reviewer felt facility seemed understaffed at times
  • One reviewer had difficulty understanding some caregivers' accents
  • One reviewer called overall operation 'haphazard' outside of rehab

AI-generated from reviews and community data.

Villages on MacArthur is a senior living community in Irving, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 456 reviews.

About Villages on MacArthur

The Villages on MacArthur is a senior living community in Irving, Texas that offers skilled nursing care, rehabilitation, memory care, and hospice services. The facility provides short-term transitional care to bridge the gap between hospital and home, as well as long-term care and respite services for residents unable to manage in more independent environments.

The community offers extensive physical, occupational, and speech therapy services. Residents recovering from hip, knee, or cardiac surgeries, strokes, wound care, and other injuries and illnesses receive rehabilitative services. The Villages on MacArthur also provides inpatient and outpatient physical therapy, occupational therapy, and speech therapy programs.

The facility features a concierge admissions process and upscale amenities including meal service. The Villages on MacArthur has received a 5-star rating in Quality Measures by the Centers for Medicaid and Medicare Services. The community operates 24/7 and is available to assist with patient and family referrals.

Types of Care at Villages on MacArthur

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Transportation Services

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Villages on MacArthur

4.2overall · 456 ratings combined

4.2★ on Google (456)

Jennie Conley

Jul 2026

via Google

My best friend died here and I called to file a complaint as was verbally assaulted by the CNO (an African man) with no sense of professionalism. He would not provide his name, instructions for an ROI and said he has spoken with me before even though it was my first time contacting them. I believe they neglect patients severely and have filed a formal complaint with State DSHS to investigate the death and issues pertaining to patient rights. Do not send anyone you care about to this neglectful awful place.

Julie Saenz

Jul 2026

via Google

To whom this may concern. My name is Ruben Torres, I am the ex-husband to Julie Saenz, a patient there in y'all's facility. First of all, I want to start off by saying that I am a 45 year old man with a full time job, (50+ hours weekly), I have my own home, and the proud owner of the most comfortable queen sized bed ever made. I bring that up because I would love nothing more than to be home every night, and falling asleep in that oh so comfy bed, however, here recently, my personal life has been disrupted, and has taken a back seat to my growing concern for my ex wife Julie. Julie called me and begged me to please come to y'all's facility, not only to keep her company, but to also help with the little things she needs done for her personal care, so I found myself there, spending the night, and helping where need be. Her main concern was her calling and asking your staff to tend to what you would assume be the job of the staff working there. For example, the dressing around her wound for surgery. Not only did she call and ask several staff members to help rewrap or redo her dressing, do to constant blood drainage, but waited more than a full day or 2 before finally her giving in and attempting to rewrap her self, along with my help, because we did not want to wait any longer, and her wound possibly getting infected. We did the best we could, however, our concerns turned into a reality when the doctor finally came in to check on Julie and her wound, and notified us of an infection settling in on her wound. Needless to say, Julie was taken back to Medical City Las Colinas where doctor performed ANOTHER surgery to clean up the infection. Now back at your facility, once again, I made it a point to hang around Saturday night, and attempted to stay again Sunday night, just in case Julie happened to be ignored again, and needed any help at all with the job responsibilities of your staff. Instead, I was told that I could no longer stay, and that if I didn't leave there was a possibility that I could be escorted out of the building. As I said earlier, I would love nothing more than to be in my own home and my own bed, it's just hard not to want to be there with her, seeing and experiencing the neglect already shown in previous weeks. In closing, just as easy and simple it would be to show up and personally escort me out of the building, I would hope it would be just as easy and simple to show up and personally escort your necessary staff members to Julie's room to do what their job entails, and hopefully avoiding any more unnecessary setbacks brought forth by their unnecessary negligence. On a side note, when I'm there, not once do I ever leave Julie's room, not once have I ever disrupted y'all's facility, not once have I ever started trouble with any staff there. I find it so unprofessional to be told to leave the premises without ever asking me personally if I had any questions or concerns that needed to be addressed so that my presence there was not needed. A simple conversation is all that was needed before any threats were ever to be made. Simply put, if your staff was there doing their jobs and what needed to be done, then there is no reason for me to make my presence known, being there, and doing it for them .

Manuel Barrientos

Jun 2026

via Google

All the tech is very helpful and knowledgeable. Therapy team is Awesome! They will push to a limited they you will have not seen before.

Roger Monday

Jun 2026

via Google

My name is Rodger Monday.I recommend Villages on macaarthur. If you have any loves ones. They have good therapy team.

Beth Mennenga

May 2026

via Google

My mom was at this facility for 3 weeks two years ago. From missing items to lack of care (serious concerns), I do not recommend.

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Government Inspection History

10 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 2, 2026Health Complaint1 citation
  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 5, 2026

Jul 3, 2025Fire Safety StandardHealth ComplaintHealth Standard24 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 3, 2025

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 22, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 22, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 22, 2025

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 22, 2025

  • Establish policies and procedures including evacuation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 22, 2025

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 22, 2025

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2025

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 22, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 22, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 22, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 22, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2025

Feb 21, 2025Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 13, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 14, 2025

Sep 13, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2024

Sep 6, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 13, 2024

Jun 6, 2024Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 28, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 14, 2024

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 14, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 14, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 14, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 14, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 14, 2024

Jan 10, 2024Health Complaint1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 2, 2024

Nov 28, 2023Infection ControlNo citations
Sep 27, 2023Infection ControlNo citations
Apr 27, 2023Fire Safety StandardHealth Standard3 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023

  • Ensure a qualified health professional conducts resident assessments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Villages on MacArthur offer?

Villages on MacArthur offers Skilled Nursing / Long Term Care.

Where is Villages on MacArthur located?

Villages on MacArthur is located at 3443 N MacArthur Blvd in Irving, Texas.

What do families say about Villages on MacArthur?

Reviewers describe a skilled nursing and rehab facility where therapy services and many caregivers earn strong praise, though experiences vary on staffing responsiveness and food quality. The facility has received a 5-star CMS Quality Measures rating, and several reviewers specifically credit the rehab and nursing staff with helping them recover.

How did Villages on MacArthur do on recent health and safety inspections?

Villages on MacArthur had 10 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Villages on MacArthur?

Submit the Request Information form on this page to connect with Villages on MacArthur and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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