Maria Scott
Jul 2026
Great place to live The staff is exceptional
1 / 6Quick Facts
- Transportation
- Scheduled excursions to stores and medical appointments
- Operator
- Part of the multi-site Benchmark Senior Living company
What Families Think
Reviewers overwhelmingly praise The Village at East Farms for its warm, attentive staff and for how well residents adjust and thrive, both in independent/assisted living and in the memory care unit known as The Harbor. Most families describe excellent food, robust activities, and staff who go out of their way during transitions, illness, and even end-of-life care. A smaller number of reviewers raise serious concerns about unexpected price increases after move-in and poor responsiveness from corporate management when problems arise.
The Good
- Staff described as caring, attentive, and compassionate
- Residents settle in and thrive, per many families
- Highly rated food and dining experience
- Active daily activities and social opportunities
- Dedicated memory care unit (The Harbor) praised for compassionate care
- Smooth support during difficult transitions, including during COVID
The Bad
- Several reviewers report monthly costs rising sharply after move-in
- One detailed review criticizes poor communication from corporate leadership
- One report of inconsistent care and unresponsive management
- One report of unresolved theft from the parking lot with no management follow-up
AI-generated from reviews and community data.
The Village at East Farms is a senior living community in Waterbury, Connecticut offering Assisted Living and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 59 reviews.
About The Village at East Farms
The Village at East Farms is an assisted living and independent living community in Waterbury, Connecticut. It serves residents seeking support with daily activities as well as those able to live independently on campus.
Families consistently emphasize the warmth and attentiveness of the staff across all departments, from admissions through daily care. Multiple reviews highlight how residents are greeted by name, helped during transitions into the community, and treated with genuine compassion. One family noted that staff "treated her like a queen" over a four-year residency. The community organizes regular activities including bus trips, galas, parties, and picnics, and families describe the facilities as clean, beautifully decorated, and well-maintained. Dining receives particular praise, with families noting the quality of meals and attentive service.
The community holds a 4.3/5 rating across 54 Google reviews. Most feedback centers on staff care, programming, and the welcoming atmosphere residents and their families experience. One review raised concerns about parking security and corporate management responsiveness, which stands apart from the broader pattern of satisfaction.
Types of Care at The Village at East Farms
Assisted LivingIndependent Living
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- Transportation Services
Activities
- Birthday / Holiday Parties
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Village at East Farms
4.5overall · 59 ratings combined
4.5★ on Google (59)
Xicana
Jun 2026
No Good!! Pray it closed down like the rest of them..
Cathy Havican
Feb 2026
My family had an amazing experience at the Village at East Farms. Our dad was so happy there & when he passed away the staff was wonderful to us as well. He loved being there & was made to feel welcome immediately by the staff & other residents. One of us visited him daily & we could see that the other residents seemed just as happy as he was. It is a very cheerful place, kept impeccably clean & inviting. There are many activities for residents who wish to socialize & multiple places to sit with family & friends. The staff members really care about the residents & take the time to chat with them & their families. We highly recommend the Village at East Farms!
Bob Marone
Dec 2025
One of our family members has been living at the assisted living portion of The Village at East Farms and she is very happy there. The facility is immaculate and bright. The staff is great, especially Liz who is always there when needed! So far we are all very happy with our choice of this facility!
Thomas Piskura
Dec 2025
The staff, especially Liz has been very attentive to helping my mom adjust to a new life and surroundings. It hasn’t been an easy transition for her but everyone has been helpful in helping her adjust to the facility. They continue to make sure she is aware of all the offerings to kept the residents occupied and entertained throughout the day and Liz has been deeply involved in making sure mom isn’t left behind.
Frequently Asked Questions
What types of care does The Village at East Farms offer?
The Village at East Farms offers Assisted Living and Independent Living.
Where is The Village at East Farms located?
The Village at East Farms is located at 180 Scott Rd in Waterbury, Connecticut.
What do families say about The Village at East Farms?
Reviewers overwhelmingly praise The Village at East Farms for its warm, attentive staff and for how well residents adjust and thrive, both in independent/assisted living and in the memory care unit known as The Harbor. Most families describe excellent food, robust activities, and staff who go out of their way during transitions, illness, and even end-of-life care. A smaller number of reviewers raise serious concerns about unexpected price increases after move-in and poor responsiveness from corporate management when problems arise.
How can families visit The Village at East Farms?
Submit the Request Information form on this page to connect with The Village at East Farms and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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