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Southeast Nursing & Rehabilitation Center

4302 E Southcross Blvd

3.5(87 ratings)· San Antonio average: 4.3

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Southeast Nursing & Rehabilitation Center, photo 11 / 2

Quick Facts

Total units
116
Medicare rating
3 of 5

CMS Care Compare

Ownership
Government, Hospital district
Certified beds
116

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Avir at Southcross are sharply divided: several families describe attentive rehab staff and a clean, odor-free building, while others report serious neglect, unsanitary conditions, and safety concerns involving other residents. The community's 3.5-star average across 87 Google reviews reflects this inconsistency in reported experiences.

What reviewers praise

  • Rehab staff praised for attentive, personalized care
  • Building described as clean, no nursing-home odor
  • Staff kept families informed during resident's care
  • Administrator focused on staff and resident quality of life

What reviewers flag

  • Multiple reports of neglect, including residents left unclean for hours
  • One report of theft, threats, and bullying among residents
  • One report of unprofessional CNA conduct and rough handling
  • One reviewer described facility as poorly maintained with visible disrepair

AI-generated from reviews and community data.

Southeast Nursing & Rehabilitation Center is a senior living community in San Antonio, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 87 reviews.

About Southeast Nursing & Rehabilitation Center

Avir at Southcross is a skilled nursing and long-term care facility in San Antonio, Texas, with a licensed capacity of 116 residents. The community serves both elderly and younger adults across various care needs.

Family experiences at the facility are notably divided. Positive reviewers consistently praise staff professionalism and cleanliness, noting that the building "doesn't have that unpleasant nursing home odor" and highlighting specific staff members who went above and beyond in resident care and comfort. However, several families report serious concerns, including inadequate responses to resident-to-resident conflicts, instances of unprofessional behavior by staff, and care delivery issues. One family expressed particular concern about the mixed-age resident population and its impact on safety and well-being.

The facility holds a 3.5 out of 5 Google rating based on 87 reviews. The wide range of experiences, from those describing exceptional care and team dedication to those citing safety and professionalism gaps, suggests variable outcomes depending on specific circumstances and staff interactions.

Types of Care at Southeast Nursing & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities

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Reviews of Southeast Nursing & Rehabilitation Center

3.5overall · 87 ratings combined

3.5★ on Google (87)

Norma Rodriguez

Mar 2025

via Google ↗ · Report

The reason I put a one because when my dad was there and it says I’m actually a certified nursing assistant when it was terrible there was a lady that we walked in and she was peeing and everybody of the staff was laughing. Also, they Cna‘s weren’t professional I had to stay overnight with my dad because one of the Cna‘s was pushing not pushing but forcing him to get up to go to the bathroom which he does not know what they were saying so since I was there, I asked the unit manager and deal with if my dad needs anything Care I would do it. I would never ever put in love when I get there. It is ugly filthy stinky I do not advise nobody to put their family there. They’re the ones that had the Covid that lost a ladder residence there.

Korine Valles

May 2024

via Google ↗ · Report

I can’t give enough praise to the wonderful staff at Southeast Nursing and Rehab! From the moment my family and I walked through the front door, we truly felt taken care of. I knew my grandmother was in the best care possible. Special THANK YOU to Jodie Wilson and the rehab staff for always making sure grandma was receiving the best treatment and keeping my family and I involved. We cannot express our gratitude enough. Highly recommend this facility for your loved ones!

D Vega

Sep 2023

via Google ↗ · Report

This place is the worst. My grandmother is here, and she has been harassed by her roommate, and they won't move her. She has had her food stolen and had threats made to her. We were trying our best to find another place that would take her. If you're going to leave an elderly loved one here, please keep in mind it is NOT only elders here. There are ages from 40 and up, some are even younger and will walk into rooms and take what they want. The staff does not care about the tenants and will leave them soaking in their own urine for hours, maybe even days. This is not a place for any elderly people. Please rethink your choices before leaving someone here. They will be abandoned when they need assistance, and the place is not well maintained. There are boards coming off the walls and lots of things worng with this facility. I hope the investigation of neglect moves forward. If your family is here and are being treated bad by staff, then they are also more than likely treated terrible by the other residents. They will bully the elders. I've seen it with my own eyes during a visit. Please do not leave someone here if you love them.

Roxanne Cotter

Jun 2021

via Google ↗ · Report

I came to this facility to serve my former administrator. I have fallen in love with this building, our residents, families, and our team. Every department comes in and gives their very best to our residents. Our building is clean, it doesn't have that unpleasant nursing home odor. It's an older building, but it's filled with love. Our administrator is focused on team development, exceptional clinical outcomes, and improving the quality of life for not only our residents, but also each member of the staff. He believes that in order to take care of residents, he must also take care of the team. It's an honor to serve Mr. Hall, our team, and especially the beautiful souls who call Southeast their home. Southeast is changing for the better every day, and it is truly exciting to be part of this transformation.

Gene Plumstead (Here Am I)

Jul 2019

via Google ↗ · Report

I had a family member here for a short time (3 weeks), and the level of care was incredible. although I lost that family member they went out of their way to make him feel comfortable, unlike the place before. it did not smell like the usual nursing home, it was always clean, and almost everyone acted professional, I am extremely grateful to JB, who went out of his way to make my family member. before bringing him here I had a very heavy heart, cause I said I would never send a family member to a nursing home, but this facility changed my opinion of them. I highly recommend this facility you will not find a better place than this.

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By submitting, you're okay with us and Southeast Nursing & Rehabilitation Center reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Government Inspection History

10 inspection visits in the last three years, 66 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 3, 2026Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 4, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2026

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 4, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 4, 2026

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2026

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2026

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 4, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2026

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2026

Jan 9, 2026Health Complaint5 citations
  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2026

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2026

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 23, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2026

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2026

Feb 12, 2025Fire Safety StandardHealth Standard16 citations
  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025

Jan 13, 2024Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 26, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 15, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 15, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 14, 2024

  • Meet other general requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2024

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 19, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2024

Dec 13, 2023Infection ControlNo citations
Dec 1, 2023Health Complaint1 citation
  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 2, 2023

Oct 13, 2023Health Complaint2 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 14, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 14, 2023

Aug 25, 2023Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2023

Aug 19, 2023Health Complaint9 citations
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Sep 22, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Sep 22, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Sep 22, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 22, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 22, 2023

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 22, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 22, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 22, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 22, 2023

Jul 31, 2023Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 1, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Southeast Nursing & Rehabilitation Center offer?

Southeast Nursing & Rehabilitation Center offers Skilled Nursing / Long Term Care.

How much does Southeast Nursing & Rehabilitation Center cost?

Southeast Nursing & Rehabilitation Center has not published its pricing. For context, communities in San Antonio that publish rates start around $2,362 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Southeast Nursing & Rehabilitation Center located?

Southeast Nursing & Rehabilitation Center is located at 4302 E Southcross Blvd in San Antonio, Texas.

What do families say about Southeast Nursing & Rehabilitation Center?

Southeast Nursing & Rehabilitation Center carries a 3.5 out of 5 rating from 87 Google reviews. Reviews of Avir at Southcross are sharply divided: several families describe attentive rehab staff and a clean, odor-free building, while others report serious neglect, unsanitary conditions, and safety concerns involving other residents. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Southeast Nursing & Rehabilitation Center do on recent health and safety inspections?

Southeast Nursing & Rehabilitation Center had 10 government inspection visits in the last three years, with 66 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Southeast Nursing & Rehabilitation Center?

Submit the Request Information form on this page, or contact Southeast Nursing & Rehabilitation Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Southeast Nursing & Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.

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