4.4(198 ratings)· San Antonio average: 4.3
Part of Avir Health Group · 126 communities · 4★ average
1 / 5CMS Care Compare
Reviews for Avir at Heritage are sharply divided: some families and patients praise the caring CNAs, cleanliness, and successful rehab stays, while others report serious frustrations with management, nursing oversight, and responsiveness. The facility appears strong on frontline caregiving but inconsistent in administrative and clinical follow-through.
AI-generated from reviews and community data.
Avir at Heritage is a senior living community in San Antonio, Texas offering Skilled Nursing / Long Term Care. Amenities include Social Activities, Housekeeping and Emergency Call System. Families rate it 4.4 out of 5 across 198 reviews.
Avir at Heritage is a skilled nursing / long term care community in San Antonio, Texas. The community is licensed for up to 150 residents.
Families rate Avir at Heritage 4.4 out of 5 based on 198 Google reviews.
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Help Me Choose4.4overall · 198 ratings combined
4.4★ on Google (198)
Deborah Nunez
Jul 2026
This is the worst place ever!!! Its dirty and nurses have attitudes and all they do is stand around and talk and when u do ask them questions they seem to not know what goes on in there own job the place is dirty and should be shut down.
Martha Morales
Jun 2026
Nursing department not good, I keep complaining abut my family member care today the DON almost kick me out of the facility because I ask her for the treatment records she said am not allowed to ask for no information. But 10 minutes later the nurse practitioner got a new order for the problem. ( if your nurse’s there not doing the job why agree with the problem)🫣🫣🫣🫣
Vicente castro
May 2026
I was an actual patient there in dec 2023. 37 years old at the time. It was a pretty great place as I was in recovery from a motorcycle accident I was in. Of course I was the youngest patient there since everyone else is a senior citizen. It was hard for me at times because the only people that were close to my age were the employees but it wasnt so bad. They took care of me and made sure I had everything I needed. They are some good people who work there. I’m happy to be back on my feet living life and was grateful for the time being there.
Wordlinder Linderword
Nov 2025
This place has a very unprofessional management team. Only bring your enemies here. The CNA’s are worth their weight in gold. Special shout out to Alexis, Debra, Nee Nee, Candy, Twin and Alvin. Also, Ms. Tiffany. The rehab team was great but I wasted 4 weeks of rehab. The management team kept me stressed instead of focusing on my recovery. Jessica the social worker claims all of the decisions were made by “Laura” well my husband or I never met or talked to “Laura” Also, the food is horrible, how do a rehab center run out of diaper, chucks and wipes? What are you doing with the patient money???? I had to purchase my own mattress because theirs were horrible.
P B
Oct 2025
This is not a good place to put your family members in unless you don't care. From Brad Scott down, there is nothing but unprofessionalism. These are the problems we encountered with this facility:<br>1. attempts to overcharge (I have phone calls and emails)<br><br>2. missing clothing that went to laundry and never came back when it had already been established that family does laundry . A sign was in the room (with names in clothes and receipts of purchase). Brad Scott offered to charge them to the credit card and then you don't get a response when you leave information for him to replace the clothes.<br><br>3. E coli Infection from lack of perineal care.<br><br>4. Med errors with dosages (example patient is ordered 7.5 mg of a medication, but is given 30mg tabs for 3 dosages before they realized it and order 7.5 mg) . When i was notified about the medication being given, the nurse stated that since the doctor order the medication, she assumed it was okay and didn't check. I have both doses of medication where the 30mg was given.<br><br>5. When you don't use their pharmacy (and yes they were notified) and you bring your own meds 8/7/2025 from a Medicare approved pharmacy, this facility will continue to order from their pharmacy which is being charged to Medicare/Medicaid for medications they already have.<br><br>6. when you report problems to the administrator and all they want to know is if there is audio on the camera you have in the family members room. By problems I mean... staff inserting IV's without gloves (I have pictures) and staff wiping patients from front to back with poop on the wipe while being watched on camera (e coli infection), staff not keeping your family clean (i.e. no oral care/face care in the mornings, patient is also allowed to sit in urine/feces until the change of shift).<br><br>7. Poor communication from top to bottom. If you inform them that you family member has an appointment or is being picked up, they will not pass the information on and when you get there you get the element of surprise that your family member has been in bed all day and still has a gown on. After the second time reporting the issue, I realized they just didn't care.<br><br>8. When you take you family member out and come back after the 6 the door is locked and the nursing staff at the desk will look at you as you ring the doorbell until they are ready to push the button that is laying on the desk next to them. This has taken 10-20 minutes at times for them to let you in.<br><br>9. The staff has no problems sitting a tray of food next to a patient who can't reach it. There will be a breakfast and lunch tray that hasn't been touched and then the staff will bring in a dinner tray.<br><br>10. Unprofessional behavior for adults. When you complain, you are the problem. The staff will then will start ignoring you and again this goes from the top with Brad Scott down.<br><br>11. I notified them that we were removing our family member from this facility for all these problems then this happened on 26SEP25: I got there after work and my mother was still in the bed with a gown on, there was no discharge paperwork, her tv was still on the wall (even though I had spoken with the maintenance person 2 days prior and asked him to remove it on the morning of her discharge and was told that it would be completed), I took it down myself, and the medication had not been prepared for her release. Not to mention the social worker refused to give report to the receiving facility because we transported the patient.<br><br>12. We had to seek outside medical help and now have to see a specialist for a problem noticed by the facility in APR2025, but was not taken care of.<br><br>By this time I am not surprised by anything not completed within this facility. If you are not monitoring your statements, you should. If you are not involved in your family members care, you should be. When you start doing this you will become the next victim , but at least you will know where you family member stands in the grand scheme of things and find another facility that will take better care of your loved ones.
9 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 28, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 28, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2025
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2025
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 26, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 26, 2025
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2025
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 9, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 9, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 9, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 15, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2024
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 24, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 3, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 14, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 14, 2023
Provide routine and 24-hour emergency dental care for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2023
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2023
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Avir at Heritage offers Skilled Nursing / Long Term Care.
Avir at Heritage is located at 5437 Eisenhauer Rd in San Antonio, Texas.
Reviews for Avir at Heritage are sharply divided: some families and patients praise the caring CNAs, cleanliness, and successful rehab stays, while others report serious frustrations with management, nursing oversight, and responsiveness. The facility appears strong on frontline caregiving but inconsistent in administrative and clinical follow-through.
Avir at Heritage had 9 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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