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Families describe The Stratford as a warm, well-run continuing care community in Carmel's Village of WestClay, praising the staff's attentiveness and the smooth transitions between independent living, assisted living, and skilled nursing. Reviewers highlight strong rehabilitation care, an active social and wellness calendar, and a friendly resident community, especially during difficult health transitions.
AI-generated from reviews and community data.
The Stratford is a senior living community in Carmel, Indiana offering Memory Care, Independent Living and Skilled Nursing / Long Term Care. Amenities include Guest Meals, Restaurant style Dining Room and Outdoor Patio. Families rate it 4.9 out of 5 across 117 reviews.
The Retreat at the Stratford is a luxury continuing care retirement community in Carmel, Indiana, located on 8½ acres in the Village of West Clay. The community offers independent living, assisted living, memory care, skilled nursing, and rehabilitation services, allowing residents to transition between care levels while remaining in the same community.
Independent living residents enjoy maintenance-free living, 24-hour emergency call systems, and a choice of one-, two-, and three-bedroom apartments and cottage homes. Assisted living provides person-centered care with individualized assistance plans developed by caregivers to meet residents' specific needs and goals while maintaining independence.
The community's Reflections Memory Care program serves seniors with Alzheimer's and dementia, emphasizing family engagement and specialized care designed to slow symptom progression. Skilled nursing provides medical care from professional staff in a supportive environment, and the on-site rehabilitation program offers physical therapy, occupational therapy, and speech therapy, partnering with Broad River Rehab Services.
The Stratford features restaurant-style fine dining, an active social calendar, and an award-winning wellness program. On-site maintenance personnel provide 24/7 support, including winter snow removal and walkway maintenance, and complimentary transportation services are available to residents.
The community has been recognized by Argentum, the largest senior living association, as Best of the Best on six occasions for innovation in wellness programming, social programming, person-centered care, and team member advancement.
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Help Me Choose4.9overall · 117 ratings combined
4.9★ on Google (117)
Astrid Bricker
Jun 2026
I am an environmentalist and enjoy walks in our many parks. Carmel has a treasury of parks and when Joe Lembo, our assistant social director and former National Park Ranger leads us on these walks, it becomes a meaningful experience. Also, the Stratford is surrounded by many safe walking trails on both sides of Towne Road. Always take your phone which counts your steps and remembers roads go North and South and streets go East and West!
Lynne Baron
Apr 2026
The first thing I noticed when I moved into the Stratford was the welcoming staff at the front desk. They call you by name and are always very helpful. It sets the atmosphere which is always positive. The residents are also very friendly and encouraging. The best way to fit in is to try some of the classes, especially the exercise classes. All the programs are well selected and have such a variety of topics. Thank you to all the staff that spend countless hours for us! Friendly Focused Fun
Tim Garvin
Apr 2026
The Stratford is a lovely senior living community, and my mother-in-law is very happy there. Located in the attractive village of West Clay, Bev relishes going for walks indoors and out, past the fountain, through the beautiful plantings of Reagan Park and around the tranquil neighborhood. Mrs Llewellyn likes the various exercise opportunities, (I.e. Balance class, swimming in the indoor pool.) She appreciates help from the staff with her phone & computer, and the dusting, vacuuming and changing of linens from the weekly cleaning crew. The dining room offers a wide range of culinary options, and the wait staff are very kind and helpful. She enjoys Sunday matinees in the theatre, playing Canasta with her card club and joining others for Bible study. The Stratford provides opportunities for residents to be involved and connect with other residents, and Bev has made some dear friends there. My wife & I are grateful Mom is content, and that there are other levels of care available at the Stratford. After a bad fall, Bev was able to recuperate at “The Retreat” (located in the assisted living wing) where she received skilled care nursing, occupational, physical, and speech therapy, until she was strong enough to return to her apartment in independent living.
Richard Kissling
Apr 2026
We have always been impressed with how quickly the dining room staff and concierge staff learned our names. Along with the other residents welcoming you, you quickly feel at home and part of the "family". All that we could ever want is here under one roof. No need to go outdoors to get to a workout area or swimming pool. Underground parking is a marvelous convenience.
Lowell Bartel
Feb 2026
During my nearly 12 years of residency at The Stratford, numerous excellent experiences occurred. One that was deeply meaningful was because my wife had Parkinson’s. Because there were others with the same issue, our Director of Wellness, Heather, created our exercise group specifically for our Parkinson’s residents. My wife absolutely loved being there. It gave me great joy as well and helped with her mobility greatly. I am forever grateful for that class and what it gave to her life!
4 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2026
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2026
Have elevators that firefighters can control in the event of a fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 10, 2026
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 10, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 16, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2025
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2025
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2025
Have elevators that firefighters can control in the event of a fire.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2025
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2025
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2025
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025
Include a process for Emergency Preparedness collaboration.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 17, 2025
Conduct testing and exercise requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 17, 2025
Provide emergency officials' contact information.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 17, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2024
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 15, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 5, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Stratford offers Independent Living, Memory Care and Skilled Nursing / Long Term Care.
Yes. The Stratford lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
The Stratford is located at 2460 Glebe St in Carmel, Indiana.
Families describe The Stratford as a warm, well-run continuing care community in Carmel's Village of WestClay, praising the staff's attentiveness and the smooth transitions between independent living, assisted living, and skilled nursing. Reviewers highlight strong rehabilitation care, an active social and wellness calendar, and a friendly resident community, especially during difficult health transitions.
The Stratford had 4 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with The Stratford and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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