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Carmel Health & Living Community

118 Medical Dr

3.2(60 ratings)· Carmel average: 4.3

Carmel Health & Living Community, photo 11 / 5

Quick Facts

Total units
188
Medicare rating
2 of 5

CMS Care Compare

Ownership
Government, County
Certified beds
188
Care setting
Includes a dedicated memory care unit
Rehab therapy
On-site physical and occupational therapy services
Location perk
Near local hospitals and physician specialists

What Families Think

Families of rehab and memory care residents at Carmel Health & Living frequently praise specific staff members by name for attentive, compassionate care, and several note strong communication with a dedicated point of contact. However, at least one detailed review describes serious lapses in medication administration, hygiene assistance, and discharge communication, suggesting care quality can vary depending on which staff are on shift.

The Good

  • Reviewers repeatedly name and thank specific caring staff
  • Memory care unit praised for compassionate, attentive aides
  • Strong rehab outcomes noted after surgery or injury
  • Staff described as knowing residents by name
  • Regular calls to keep families updated on care
  • Business office helps navigate Medicare/Medicaid paperwork

The Bad

  • One report of inconsistent care quality depending on staff on duty
  • One serious account of delayed response to medical distress
  • One report of inadequate hygiene assistance and diaper care
  • One report of poor communication around discharge planning

AI-generated from reviews and community data.

Carmel Health & Living Community is a senior living community in Carmel, Indiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 60 reviews.

About Carmel Health & Living Community

Carmel Health & Living Community in Carmel, Indiana offers rehabilitation, long-term care, and memory support services. The community features modern facilities and is located in the heart of one of the fastest-growing communities in the country.

The facility is conveniently situated within walking distance of restaurants, shops, and other attractions in the vibrant, family-friendly Carmel area. Its proximity to local hospitals and affiliation with local physicians from a variety of specialties support its rehabilitation services.

Carmel Health & Living Community organizes regular events and activities on campus for residents to participate in and enjoy.

Types of Care at Carmel Health & Living Community

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Carmel Health & Living Community

3.2overall · 60 ratings combined

3.2★ on Google (60)

Ally Bearr

Jul 2026

via Google

This is absolutely without a doubt THE WORST nursing home in the county. My mom came here from another facility to be closer to family and the mistreatment she suffered here is not even describable. She didnt even have access to a toilet or shower in her room. They gave her a shower in another room once a week. ONE SINGLE SHOWER A WEEK. And then when my mother WITH DEMENTIA got upset and had an episode the CNA that was supposed to take care of her called the police and when the police came they saw my mom's state and the CNA insisted they press charges against my almost 80 year old WHEELCHAIR BOUND mother. So now my mother at the very end of her life is having to appear in court? This place should be the ones in court. Malpractice. Neglect. Mistreatment. Horrid living conditions. I have never been so appalled at a care facilities conduct in my entire journey through my mom's end of life. Stay FAR AWAY FROM THIS PLACE!!!!!!!

Joan Leslie

Sep 2025

via Google

In January My Care Team Helped me to find a Rehabilitation Center; Because I had my left hip replacement. This was my First time in as a PATIENT. There’s always room for improvement but I had an health and it was cared for unt the following Wednesday. I had arrived on Thursday I kept telling everyone that I was on Fire on my bottom. So one night Valreran was put on me and That’s an arthritis cream. I had gotten unruly by then. My bottom was RAW. I hean Nurse attitude was horrible and the charge nurse had to get permission. UDG I WAS RAW by then.. . Do you realize that the DR didn’t came until WEDNESDAY. That head nurse was lying and the head nurse was tracing behind the other. It still all and Sll my care was much better than my right hip stay.

debbie Wilson

Sep 2025

via Google

I want to give Carmel Health and Living my highest recommendation. My mother was admitted to Carmel Health for rehab after surgery. She received the best care possible and recovered nicely. Special shout out to Aniece, and Kesha as they went above and beyond to help my mother in her rehab. After rehab, my mother became a full time resident at the facility. Kimberly in admissions made the transition to full time resident a seamless process. Her outstanding care continued as a full time resident. The full time nursing staff were attentive and invaluable in continuously evaluating her condition and recommending treatments. A very special shout out to Winnie her primary care giver. The aide staff was exceptional and I would like to recognize, Kesha, Vivian, Annelle, Daniel, Josh and Ariel for their devotion to my mother. The business office makes it all happen. Navigating all the rules and regulations surrounding the Medicare and Medicaid can be very confusing. Linda and Melissa in the business office were invaluable sorting through the process. They were and are a fantastic resource and will go above and beyond to help families through the process.

Kevin Sullivan

Jul 2025

via Google

My wife is in the Memory Care unit. The staff are extremely kind, caring, knowledgeable and interact with the residents with respect and understanding. The staff encourages the residents to participate in activities every day. They monitor their health and overall wellbeing and provide physical, occupational and speech therapy as needed. My wife is cared for and valued, and I am grateful for them every day.

Dennis Keyes

Jul 2025

via Google

My mom has been under the care of the great staff at Carmel Health and Living for a couple of years now. Kimberly initially showed us the facility. Since then, we have met Annie, Denise, Keisha, Elizabeth, Nerissa, Jason, Linda, and many more. Everyone is kind, professional, and have been since mom first arrived. They keep mom entertained. The most impressive thing I notice is that not only do the staff in Memory Care do a great job of taking care of her, but the entire staff within the building call her by name. I get a call at least once a week keeping me up to date regarding mom. I highly recommend the great team at Carmel Health & Living!

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Government Inspection History

6 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Nov 13, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2025

Sep 25, 2025Fire Safety StandardHealth Standard16 citations
  • Ensure that residents are free from significant medication errors.

    Severity G of L: actual harm, isolatedCorrected Oct 24, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2025

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2025

  • Have restrictions on the use of highly flammable decorations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2025

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 15, 2025

Jan 8, 2025Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2025

Nov 4, 2024Fire Safety StandardHealth ComplaintHealth Standard15 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 22, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2024

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024

  • Ensure residents have reasonable access to and privacy in their use of communication methods.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 13, 2024

  • Implement emergency and standby power systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 13, 2024

  • Have restrictions on the use of highly flammable decorations.

    Severity B of L: potential for minimal harm, patternCorrected Dec 9, 2024

Mar 1, 2024Health Complaint2 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024

Oct 27, 2023Fire Safety StandardHealth Standard12 citations
  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2023

  • Have horizontal exits used in accordance with safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2023

  • Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2023

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2023

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2023

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Carmel Health & Living Community offer?

Carmel Health & Living Community offers Skilled Nursing / Long Term Care.

Where is Carmel Health & Living Community located?

Carmel Health & Living Community is located at 118 Medical Dr in Carmel, Indiana.

What do families say about Carmel Health & Living Community?

Families of rehab and memory care residents at Carmel Health & Living frequently praise specific staff members by name for attentive, compassionate care, and several note strong communication with a dedicated point of contact. However, at least one detailed review describes serious lapses in medication administration, hygiene assistance, and discharge communication, suggesting care quality can vary depending on which staff are on shift.

How did Carmel Health & Living Community do on recent health and safety inspections?

Carmel Health & Living Community had 6 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Carmel Health & Living Community?

Submit the Request Information form on this page to connect with Carmel Health & Living Community and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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