3.6(114 ratings)· Atlanta average: 4.3
Part of PruittHealth · 121 communities · 3.8★ average
1 / 5CMS Care Compare
Reviews for PruittHealth - West Atlanta are mixed, with several families praising the warmth and attentiveness of nurses, doctors, and CNAs, while others describe inconsistent food quality and slow response to basic requests. The facility is described as clean but dated, and communication with administrative staff is a recurring frustration.
AI-generated from reviews and community data.
Pruitthealth - West Atlanta is a senior living community in Atlanta, Georgia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 114 reviews.
Pruitthealth - West Atlanta is a skilled nursing and long-term care facility in Atlanta, Georgia, licensed for 120 residents. The community serves patients requiring medical oversight and extended care in a facility-based setting.
Family experiences at the community are mixed. Multiple families praise individual staff members for being caring and engaged, and one family noted their mother "always looks happy and good." However, concerns surface consistently across reviews: food quality is frequently cited as poor and served cold; call button response times are slow; and administrative communication, particularly phone accessibility and returning calls, presents ongoing friction. The facility itself is described as clean and lacking the typical institutional smell, but as "old and dated," with some families reporting missing personal items. One family observed that safety rules appear inconsistently enforced across residents and staff areas.
Pruitthealth - West Atlanta holds a 3.6 out of 5 Google rating based on 114 reviews. The feedback suggests a facility where quality of care and attention can vary significantly by shift and staff member, with particular gaps in dining standards and administrative responsiveness.
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Help Me Choose3.6overall · 114 ratings combined
3.6★ on Google (114)
mark coulter
Jun 2026
Staff is kind and courteous. But the telephones are terrible. It's very difficult to get through to the facility. Nurses and some staff return calls. Administrative staff, do not return calls. The building is clean but it is old and dated. Some of my loved ones personal items have disappeared . Some were found, other items have not been found or replaced.
S L
Jun 2026
This place has been nothing but wonderful for my mother. She has improved so much, it's amazing. The staff is wonderful, caring, and engaging. I would highly recommend, and trust me, I'm picky,
TashaT Roman
Apr 2026
I wanted to say that I enjoy every employee doctors nurses CNA at the facility that my mom goes to they take really care of all of their patients treat them with care .And when I see my mom, she always looks happy and good and she definitely eats lol . I have nothing bad to say, but I hope they continue doing a great job with their patients.They always make you feel wanted when you visit and keep you update on your mom or father if anything happens .🙏
charlie samples
Feb 2026
This place is a hit or miss. By saying that I am saying that some sometimes it’s good and other times it’s suspicious. It doesn’t have that smell of old nursing home…but the signs are there. It’s decent. The service is at times questionable depending who’s on shift. Definitely needs some serious upgrading. Staff members are…..fine( I will it right there). But there is a problem that needs to be addressed. Sometimes my wife not get her dinner. The kitchen staff would somehow forget about her 🤨🤨🤨…really!? How does that happen!?!? She had had to complain and voice her concerns and complain. Rooms ….needs Updating. TVs are modern. Food is at times questionable depending who’s cooking it. Lukewarm at best…that’s probably due to them putting it in a microwave before serving.
Lakeyshia Thomas
Oct 2025
Staff overall are great. Being engaged and visible makes a difference. They do have contradictory rules for employees and clients. Clients can’t have wall plug 🔌 ins but they are allowed in the staff’s office. If it’s a fire risk for a resident’s room it’s a fire hazard for all rooms. They are not as quick to come assist when call buttons are pressed. Food- it’s is horrible. It’s always cold, portions are what you feed a toddler or not edible. Most of the residents don’t eat the food and the plates go back untouched. They need to change how they serve them. Maybe have different dinner times for each wing to provide hot food alternating weeks to be fair. Activities- They could do more with the residents. After a certain time they are lingering in the halls or waiting to smoke.
5 inspection visits in the last three years, 50 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2026
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 22, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2025
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2025
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2024
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2024
Provide properly sized and located linen or trash receptacles.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2024
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 17, 2023
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 17, 2023
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 17, 2023
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 17, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 17, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 17, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 17, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 17, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 17, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 17, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 17, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 17, 2023
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 17, 2023
Honor the resident's right to manage his or her financial affairs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 17, 2023
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 17, 2023
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 17, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 17, 2023
Have a Compliance and Ethics Program.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Nov 17, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Pruitthealth - West Atlanta offers Skilled Nursing / Long Term Care.
Pruitthealth - West Atlanta is located at 2645 Whiting Street N.W. in Atlanta, Georgia.
Reviews for PruittHealth - West Atlanta are mixed, with several families praising the warmth and attentiveness of nurses, doctors, and CNAs, while others describe inconsistent food quality and slow response to basic requests. The facility is described as clean but dated, and communication with administrative staff is a recurring frustration.
Pruitthealth - West Atlanta had 5 government inspection visits in the last three years, with 50 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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