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Prairie Lakes Health Campus

9730 Prairie Lakes Blvd East

3.6(53 ratings)

Prairie Lakes Health Campus — photo 11 / 5

Quick Facts

Total units
61
Post-acute care partner
Synchrony Health Services handles pharmacy and post-acute care
Additional service
Adult day services offered alongside residential care levels
On-site rehab therapy
Physical, occupational, and speech-language pathology on-site
Safety technology
Clinical-grade alert systems and monitoring technology used

What Families Think

Reviews of Prairie Lakes Health Campus are sharply divided, with several families reporting serious lapses in care—slow response times, missed hygiene needs, and unsafe transfers—especially in the skilled nursing/rehab side. Other families, particularly those with loved ones in the Legacy memory care unit, praised the staff's consistency and genuine warmth. Communication with management and follow-through on complaints was a recurring concern.

The Good

  • Memory care staff praised for consistency and low turnover
  • Chef-prepared meals with dietary accommodations
  • On-site PT, OT, and speech therapy for rehab
  • Helpful, informative tours per families researching memory care

The Bad

  • Multiple reports of slow or absent response to call bells
  • One report of theft with no resolution or investigation follow-up
  • One report of unsafe patient transfer without proper lift equipment
  • Several reviewers describe poor management responsiveness and communication

AI-generated from reviews and community data.

About Prairie Lakes Health Campus

Prairie Lakes Health Campus in Noblesville, Indiana is a senior living community operated by Trilogy Health Services, offering multiple levels of care including independent living, assisted living, memory care, skilled nursing services, and adult day services.

The community provides assisted living services for residents who need additional support with daily activities and medications, allowing them to maintain an active lifestyle. Memory care services are available for residents navigating Alzheimer's and dementia, utilizing the Best Friends Approach with companions trained in residents' personal histories. Short-term rehabilitative care includes physical, occupational, and speech-language pathology services, with partnership support from Synchrony Health Services for pharmacy and post-acute care.

Prairie Lakes offers chef-prepared meals included with most levels of care, with menus accommodating various dietary needs including heart-healthy, diabetic-friendly, and texture-modified options. The community features lifestyle programming including fitness classes through the Vitality program, arts experiences through the Artisan program, enrichment clubs, games, live music, and themed events. Daily Rhythms programming provides consistent engagement from morning through evening, with opportunities for scheduled outings and family visits.

The campus is situated near Hamilton Towne Center Shopping District and Downtown Noblesville, with nearby medical facilities including St. Vincent Fishers and IU Saxony, and nearby churches including Life Church and Cumberland Road Church of Christ. Amenities include gathering spaces, libraries, community rooms, outdoor walking paths, fitness spaces, beauty and barber services, and landscaped courtyards.

Most apartments are unfurnished, allowing residents to bring personal furniture and belongings. Laundry and housekeeping services are included with most care levels. Most Trilogy care levels accommodate well-behaved pets that meet community guidelines, though pet policies vary by location. Clinical-grade alert systems and monitoring technology are available for resident safety across the community.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.6overall · 53 ratings combined

3.6★ on Google (53)

trey white

Jun 2026

via Google

Don’t do it!!!<br>A loose run ship. Exec Director is a good salesperson but does not know how to run a tight operation. Lots of gaps in care. If you have feedback forget it. Their ears are closed.<br>Some great nurses, some not-so-great. Errors in prescription process at times, non-existent after-hours/weekend onboarding process.<br>Don’t take the chance, find somewhere else if possible.<br>Oh, and if they say, contact the executive director, forget it. You either won’t get contacted or she’ll have an attitude.<br>As far as their ethics hotline, you can’t get a hold of anyone at the corporate office. Their ethics hotline is a third-party. We put in a ticket and they were supposed to get back with us within a few days. It’s been a month and no word.<br>For your own sake, and the sake of your loved one just stay away from this place.

trey white

Jun 2026

via Google

Don’t do it!!! A loose run ship. Exec Director is a good salesperson but does not know how to run a tight operation. Lots of gaps in care. If you have feedback forget it. Their ears are closed. Some great nurses, some not-so-great. Errors in prescription process at times, non-existent after-hours/weekend onboarding process. Don’t take the chance, find somewhere else if possible. Oh, and if they say, contact the executive director, forget it. You either won’t get contacted or she’ll have an attitude. As far as their ethics hotline, you can’t get a hold of anyone at the corporate office. Their ethics hotline is a third-party. We put in a ticket and they were supposed to get back with us within a few days. It’s been a month and no word. For your own sake, and the sake of your loved one just stay away from this place.

rbmsig04

Jun 2026

via Google

We were checking for a memory care facility for my mother and I was very impressed with Prairie Lakes. I liked how it was down the street from my house. Jessica was very helpful giving us a tour and all the information we needed. They did a great assessment on mom, the facility was beautiful and felt my mom would do well here. We eventually picked another facility only because it was a lot closer for my dad to visit. I recommend giving them a visit if you’re looking for a nice and safe community for your loved ones.

William J

Sep 2025

via Google

People friendly , food good, Care is at the top.I

Libby Wildman

Jul 2025

via Google

I don't have any thing good to say about this campus. I took care of my own husband. They didn't give him a bath. They didn't pay any attention to him. When he ring for help they took forever or didn't come at all.I did everything except doing the IV and giving him his medicine. I wouldn't recommend at all.

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Frequently Asked Questions

What types of care does Prairie Lakes Health Campus offer?

Prairie Lakes Health Campus offers Skilled Nursing / Long Term Care.

Where is Prairie Lakes Health Campus located?

Prairie Lakes Health Campus is located at 9730 Prairie Lakes Blvd East in Noblesville, Indiana.

What do families say about Prairie Lakes Health Campus?

Reviews of Prairie Lakes Health Campus are sharply divided, with several families reporting serious lapses in care—slow response times, missed hygiene needs, and unsafe transfers—especially in the skilled nursing/rehab side. Other families, particularly those with loved ones in the Legacy memory care unit, praised the staff's consistency and genuine warmth. Communication with management and follow-through on complaints was a recurring concern.

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